PDA

View Full Version : Commissioners Who Don't Respond?


Axelai
08-26-2010, 11:11 PM
Well, this is something thats starting to annoy me... and i was wondering if its normal, or people just don't like me on this site :\

So i decide i'd like to commission something, and i send a few emails out. Lets say, i ask about three or four commissioners for a price quote, as i plan on picking whoever seems most qualified with the best price.

I wait. And wait. And wait. Eventually, maybe one or two of them will respond.

Soooo what happened to the other people?

Sometimes, i'll get a response that says they're full and not accepting more commissions. Sometimes i'll get a response that says they don't think they can make it. But the vast majority of the time, i don't even get a response.

Is this normal? I thought it was just courtesy to say "Sorry, i can't" or something. Otherwise, i keep checking my email for nothing, waiting for a response that will never come. Its so stupid. I even had one guy say he could make the item, agree to it, then he said he'd give me a quote when he checked the price of materials. Then he never replied again. Its like... if its too expensive, at least TELL ME that! Don't just drop off the face of the earth...

dizzylizzy
08-26-2010, 11:53 PM
I know from experience I've had a good number of emails go to my "spam" folder even though they are not spam.

Some commissioners also get A LOT of emails and honestly don't have time to respond to every one of them. From my own experience, there have been times where I would spend 3-5 hours JUST doing email (send quotes, regrets, updates...) and it's on top of a full time job, commission sewing, my own sewing, family/life, and school. Every day was at least 1 hour of emails and then the 3-5 would be on, let's say, a Sunday night.

It's really hard to keep up on. Once you fall behind, it's a constant catch-up that never ends. It's just one person, doing everything, from work to customer service. Sometimes, you just gotta let some slide and unfortunately not respond.

xSYN
08-27-2010, 12:25 AM
i too have had this one commissioner once just stop emailing after i'd asked for payment details. :V
it's like... okay we discuss everything; materials, more reference images, how long she'd take, the price, and she agrees to take this commission... then i ask her for her bank details so i can pay her before she started and she just... stopped replying.

our emails had been pretty regular, she'd take four days tops to reply to an email, then all of a sudden, she'd stopped replying for a couple of months.

the next email she sent me was confirming on the color, i responded and she'd replied a few days later saying she'd start soon so i emailed back asking for details so i could pay her..... and then i never heard back from her ever again.

this started sometime in march or april last year, last email i received from her was in september the same year.

i was disappointed, 'cause i heard a lot of good things about her and my experience was nothing near good. :V
i commissioned a costume once before this (and once more after), and i used to know quite a few commissioners in person around that time so i know not all commissioners just drop of the face of the earth after agreeing to take on your project. i however haven't had any never respond at all, though some take a few days to email back, so i'm not sure about that.

Axelai
08-27-2010, 02:50 AM
I know from experience I've had a good number of emails go to my "spam" folder even though they are not spam.

Some commissioners also get A LOT of emails and honestly don't have time to respond to every one of them. From my own experience, there have been times where I would spend 3-5 hours JUST doing email (send quotes, regrets, updates...) and it's on top of a full time job, commission sewing, my own sewing, family/life, and school. Every day was at least 1 hour of emails and then the 3-5 would be on, let's say, a Sunday night.

It's really hard to keep up on. Once you fall behind, it's a constant catch-up that never ends. It's just one person, doing everything, from work to customer service. Sometimes, you just gotta let some slide and unfortunately not respond.

I understand that... but it only takes two seconds to send a message that says "I'm full on commissions. Sorry." Even if its short and unprofessional, thats better than being left waiting.

dizzylizzy
08-27-2010, 12:55 PM
Oh believe me, I answer every email I get unless one falls through the cracks. I'm just letting you in on some of the factors that can happen. Again, when someone gets 20 emails a day, it IS hard to stay on top and answer them all. I really can't speak for all commissioners and only for myself.

You can always try to send a second email a week later to see if they did get your message.

Axelai
08-27-2010, 05:35 PM
Oh believe me, I answer every email I get unless one falls through the cracks. I'm just letting you in on some of the factors that can happen. Again, when someone gets 20 emails a day, it IS hard to stay on top and answer them all. I really can't speak for all commissioners and only for myself.

You can always try to send a second email a week later to see if they did get your message.

Yeah, but i don't like to badger people... i once bugged a commissioner every week or so to ask about the commission... and they got fed up with me and ended up screwing it up on purpose :'| So i keep it a habit to not bother them.

dizzylizzy
08-27-2010, 06:00 PM
If you email them a second time, a week later it's not badgering or bothering them. If they don't respond after that, then move on. Obviously they are unable or don't want to do the project. :/ (and not worth pondering over)

I've had instances where I have missed an email and people have emailed me saying "did you get my email about doing a commission?" Like I said before sometimes it hits spam box or sometimes with SO many emails, you miss some. It doesn't hurt to check up at least once. But yah, I can see checking several times about a possible commission can get "annoying," but they brought it upon themselves.

If the commissioner gave you info and started the process (minus doing a down payment), they really should get back to you ASAP. It's not right to leave people hanging that are interested in having you do a costume/wig for them. Plus, they gotta set up their own schedule for the product, so they'd be screwing themselves in the process too. It's a no win for anyone.

Axelai
08-31-2010, 02:50 PM
If the commissioner gave you info and started the process (minus doing a down payment), they really should get back to you ASAP. It's not right to leave people hanging that are interested in having you do a costume/wig for them. Plus, they gotta set up their own schedule for the product, so they'd be screwing themselves in the process too. It's a no win for anyone.

Yeah. i had one guy i mentioned who told me he'd do it, and to wait for him to figure out a price. Then he never replied back. I emailed him twice since to no avail :\ Which sucks a LOT, since he did good work.

Stormraven24
08-31-2010, 04:07 PM
Yeah. It was when I was looking for someone to do my white Kaya outfit. I emailed three people, one of which was recommended by a friend of mine who'd had a costume made from this person before (and it was gorgeous!). I never heard anything at all from the first two, then the third one was the charm. I seemed to catch her at a bad time though since after the first email saying she'd do it and how much I didn't hear for well over a week (I forget how long it really was, but eh); turns out she'd gone on a family trip and couldn't get reliable Internet on the road.

For the most part, though, I agree with DizzyLizzy; I don't get nearly as many emails as commissioners, but even the ones I do get from friends I sometimes forget about because I say "eh, I'll reply later" and later comes.....three weeks after the fact xD;;

Missha
09-04-2010, 10:24 PM
Did something happen with the Dream-Angels.net team? o_o

Because I commissioned them for my Rinoa duster and arm warmers back at the end of May, early June, and after them emailing back, saying they got my measurements and they'd send it out asap, I haven't heard a word.

It's been about 3-4 months now...I like to give commissioners time to work, but 3-4 months? O_O I keep trying to get ahold of them but I get auto-responses.

I got two other things from them, and I'd really like my outfit before the weather turns cold so I'm just wondering if anyone else has had issues?

Axelai
09-04-2010, 10:40 PM
Did something happen with the Dream-Angels.net team? o_o

Because I commissioned them for my Rinoa duster and arm warmers back at the end of May, early June, and after them emailing back, saying they got my measurements and they'd send it out asap, I haven't heard a word.

It's been about 3-4 months now...I like to give commissioners time to work, but 3-4 months? O_O I keep trying to get ahold of them but I get auto-responses.

I got two other things from them, and I'd really like my outfit before the weather turns cold so I'm just wondering if anyone else has had issues?

I wouldn't have the slightest clue :\ Sorry

Saber-chan
09-05-2010, 10:09 AM
I'm currently getting fed up with a commissioner I'm trying to work with. They were originally commissioned mid-June for a wig and told me they'd have it for my deadline at the end of July. I received an email a week before the deadline that said due to personal issues they couldn't and was told I'd be given a refund and 20% off in the future. I said no, keep working. A month goes by and I hear nothing. I contact them at the end of August and get nothing until I send a second email nearly 5 days later. They do not give any updates on the progress of the wig, but simply ask for my new deadline. I send it back and then hear nothing again. I've emailed them today asking for an update on the progress (because I'm beginning to think they haven't even started it), my exact deadline, and then the choice of a refund, which I had been offered before.

I am not happy with this person so far because the communication shouldn't be so short when I am trying to figure out where they are with it. I'm in the dark. If they'd simply said what the progress was and when it'd be done, I'd have been happy and would have left them to it. But this only leaves me antsy and in the dark about what the heck's going on.

FluffyCoatIzaya
09-05-2010, 09:39 PM
saber maybe you should post this and the name of the commissioner , in the shops not to go to thread.

Saber-chan
09-06-2010, 03:22 PM
saber maybe you should post this and the name of the commissioner , in the shops not to go to thread.


I will if things end up going really sour. Right now I'm going to give the benefit of the doubt and see what happens but when I find this transaction to be completed, I will be leaving detailed feedback in the Review thread as well as posting there.

Oniigiri_Basket
10-20-2010, 10:09 PM
In the past, I've emailed about commissions from websites like dream-angles and carrotanime, and never got any replies back. It is pretty annoying, because since then, I've read reviews from people that just got a costume from them.

Chibi_Kimu<3
10-22-2010, 02:13 PM
I had my boots commissioned by a cosplay.com member named ytka. I sent her the money on Oct 1, after I put a ad in the marketplace. I told her the due date was on the 28th. Weeks go by and I have sent her a email asking what the status of my boots are. And I have yet to hear from this person. I feel like I got ripped off. I paid money for this and I do have a right to know what's going on with my item. Youmacon is next week and it got to the point where I had to purchase boots and make them myself. If you send money to someone to do the work you deserve a answer.

angst_and_smut
11-03-2010, 10:01 PM
I had my boots commissioned by a cosplay.com member named ytka. I sent her the money on Oct 1, after I put a ad in the marketplace. I told her the due date was on the 28th. Weeks go by and I have sent her a email asking what the status of my boots are. And I have yet to hear from this person. I feel like I got ripped off. I paid money for this and I do have a right to know what's going on with my item. Youmacon is next week and it got to the point where I had to purchase boots and make them myself. If you send money to someone to do the work you deserve a answer.

I believe I've been screwed by this person as well. After not getting my wig by Halloween, I looked them up and I think they're just a copycat scammer using "YtkaMatilda"'s likeness. This is pretty damn bogus.

javachip
12-28-2010, 02:33 PM
Well, this is something thats starting to annoy me... and i was wondering if its normal, or people just don't like me on this site :\

So i decide i'd like to commission something, and i send a few emails out. Lets say, i ask about three or four commissioners for a price quote, as i plan on picking whoever seems most qualified with the best price.

I wait. And wait. And wait. Eventually, maybe one or two of them will respond.

Soooo what happened to the other people?

Sometimes, i'll get a response that says they're full and not accepting more commissions. Sometimes i'll get a response that says they don't think they can make it. But the vast majority of the time, i don't even get a response.

Is this normal? I thought it was just courtesy to say "Sorry, i can't" or something. Otherwise, i keep checking my email for nothing, waiting for a response that will never come. Its so stupid. I even had one guy say he could make the item, agree to it, then he said he'd give me a quote when he checked the price of materials. Then he never replied again. Its like... if its too expensive, at least TELL ME that! Don't just drop off the face of the earth...

I'm pretty much in the same boat as you. I've probably emailed about 5-6 people asking for price quotes on some costumes that I want to cosplay as. Out of those 6 people, only one person actually responded back to me with a quote. Very professional I might add. It's been almost 3 weeks and still no reply from others. I saw their work and it looked really good and really wanted them to do commission for me.

I guess I can email them again as long as they don't think I'm being annoying or something. All I'm asking is a short reply of telling me if they could do it or not or if they can still do it but it would have to cost more (which is understandable) then just tell me, especially if they are doing this as a business.

Viveeh
01-13-2011, 07:46 PM
Just a few months ago there was this person who said she would love me to make a Kurenai costume for her. We've talked about it and I agreed to make it but now suddenly she's taken over two months to 'find measuring tape around'. It's kind of strange when it happens this way.

playmysitardemy
01-19-2011, 08:53 PM
I'm currently having this problem with a commissioner. I think I just need to stop using commissioners at this point. :/

I asked for two boot covers in early December and she said she just needed two weeks. I needed them by January 5th at the latest since I wanted to use them for AnimeLA. After discussing everything, I paid her and let her work.


....it's now January 19th and I've YET to get my boot covers OR hear an excuse why they aren't here yet. I've e-mailed AND messaged her here on cosplay.com about ten times now. I've seen on her profile that she's been on, but I've no reply to ANY of my messages. I've resorted to contacting a friend of hers to try to get a hold of her. If she won't reply, the friend has agreed to give me her phone number. If that doesn't work, I'm filing a Paypal dispute. I paid almost $90 for them, I'm not letting her just take that amount and go.

mosaicera
03-08-2011, 01:46 AM
I'm a tad bit worried myself as my current commissioner completed the item, has a photo of it in her gallery, has a video of it up, and all that jazz, but since the final payment back in February, she hasn't replied to my PM's >__<; Everything was PERFECTO up until this point and the photo shoot date got bumped up by a week and a half @__@; Now I'm biting my nails worried to death >__<; I, too, have seen her profile since then and she has been on almost every day since the final payment so ... ack D:!!

Tabby-chan
03-08-2011, 02:11 AM
this is my first time commisioning anyone for anything and to be honest im trying so hard not to pester the 2 people ive comisioned lol. its only been 3 days since i emailed one and im forcing myself to not send another email haha XD im so scared of getting scammed but i dont want to be a bother because i worry too much lol

mosaicera
03-08-2011, 02:42 AM
this is my first time commisioning anyone for anything and to be honest im trying so hard not to pester the 2 people ive comisioned lol. its only been 3 days since i emailed one and im forcing myself to not send another email haha XD im so scared of getting scammed but i dont want to be a bother because i worry too much lol

I fear I have the same mind set as you do. I often end up being quite a bothersome and pestering little fellow who keeps on sending messages poking and prodding to find out whether (a) has been done, whether (b) has been shipped out yet, to reconfirm whether (c) is right, etc., etc. Perhaps that's the reason the commissioner isn't answering me anymore (perhaps I scared her away T___T ...).

Whatever the case, I hope I hear from one of my two commissioners soon about when the item will be shipped out and I hope you receive your reply soon :)

Tabby-chan
03-08-2011, 02:50 AM
I fear I have the same mind set as you do. I often end up being quite a bothersome and pestering little fellow who keeps on sending messages poking and prodding to find out whether (a) has been done, whether (b) has been shipped out yet, to reconfirm whether (c) is right, etc., etc. Perhaps that's the reason the commissioner isn't answering me anymore (perhaps I scared her away T___T ...).

Whatever the case, I hope I hear from one of my two commissioners soon about when the item will be shipped out and I hope you receive your reply soon :)

good to know im not alone on this lol. but both comisioners have been more than nice for me thats y im forcing myself not to email them any sooner than a week apart lol

angelbabycakes
03-08-2011, 03:05 AM
Do you two know if your commissioners have good reviews anywhere? Sometimes, good reviews are misleading...there's always a chance of a mishap, but they can be a pretty good source to see about arrival of garments and such.

Tabby-chan
03-08-2011, 03:20 AM
Do you two know if your commissioners have good reviews anywhere? Sometimes, good reviews are misleading...there's always a chance of a mishap, but they can be a pretty good source to see about arrival of garments and such.

um i think the one who is doing my wig is new, so no reviews yet but shes doing it for the price of the base wig :) and ive had great communication with her. the one thats making my costume is actually going to the same con as me and ive seen her at the con previous years. also i paid for half of it, and she will recieve the other half of the payment when we meet up at the con. so im pretty sure i am in good hands with these i think i just got myself all nervous over nothing haha

mosaicera
03-08-2011, 03:38 AM
Do you two know if your commissioners have good reviews anywhere? Sometimes, good reviews are misleading...there's always a chance of a mishap, but they can be a pretty good source to see about arrival of garments and such.

The one I commissioned from for the item has a single superb review, with the actual commissioner's gallery showing a lot more commissions that looked simply beautiful and stunning. From those two factors alone, I decided to commission my item from her. I pray it does indeed get here soon :/

angelbabycakes
03-08-2011, 03:41 AM
The one I commissioned from for the item has a single superb review, with the actual commissioner's gallery showing a lot more commissions that looked simply beautiful and stunning. From those two factors alone, I decided to commission my item from her. I pray it does indeed get here soon :/

I'm quite curious who your commissioner is, lol.

Tabby-chan
03-08-2011, 03:43 AM
edit: oops wrong thing haha

mosaicera
03-13-2011, 07:31 PM
Sigh ... Still nothing. And I know she's been on. Aiya aiya aiya >__<~ Photoshoot date is fast approaching too. ACK!

angelbabycakes
03-13-2011, 07:45 PM
Sigh ... Still nothing. And I know she's been on. Aiya aiya aiya >__<~ Photoshoot date is fast approaching too. ACK!

I'd be thinking of finding a way to get your money back a rush commissioning someone else. :(

LoliLovely
03-13-2011, 08:26 PM
My GOD this happens to me all the time...

mosaicera
03-13-2011, 09:09 PM
I'd be thinking of finding a way to get your money back a rush commissioning someone else. :(

I'm starting to think I might need to do this soon too =__=; ... She finishes it, I pay the second invoice for the final amount, and then zero contact from there. This is freaking ridiculous >__<! I'd be happy with a "I'll be sending it out on ____" PM with a "sorry it's so late" excuse or SOMETHING, but NOTHING. And there's been no update on her portfolio website either since the date a month ago. Meow Q__Q;;

angelbabycakes
03-14-2011, 05:44 AM
Even with a PM like this...I'd be skeptical and not expect much. :(

sporkman
03-16-2011, 01:29 PM
I've been a professional prop maker for 6 years now and I usually respond to emails in less than 24 hours. It's just how I think business should be done IMO. I've had many customers come to me after having dealt with a deadbeat commissioner. For many commissioners, this is a hobby... And they treat it that way. So as a customer, consider how important your project is to the person making it. Because this is business to me that I hope will one day replace my day job entirely, I take it very seriously and have even taken time off work unpaid at times to meet someones deadline.

On the flipside though, I get frustrated when a potential customer gets to the point where they're all but ready to pay for a commission something and I never hear from them again. I'm very busy and have to constantly calculate and schedule out deadlines, supplies needed, etc. I'd rather have someone say they changed their mind instead of leaving me waiting for their payment to start on their project. Just sayin... There's give and take on both sides.

quizbowler
04-29-2011, 01:19 AM
The only time I ever tried to commission something was three months ago, and I've heard back once since paying for it, and that was to say that she was extremely busy and would "have it done by Monday". Five Mondays later I'm feeling a bit scammed.

angelbabycakes
04-29-2011, 01:58 AM
The only time I ever tried to commission something was three months ago, and I've heard back once since paying for it, and that was to say that she was extremely busy and would "have it done by Monday". Five Mondays later I'm feeling a bit scammed.

Most likely...yes. I'd be filing with PayPal or your bank. Even if it isn't a scam, it will at least get them to respond, but from my experience, most missed dates and lack of communication mean scam.

Moondemon
04-30-2011, 03:46 PM
This is the story of my life when it comes to dealing with commissioners. Right now I am commissioning someone to make a Visas Marr costume and this was back in February and I gave a due date of May 1st well that is only a day away now and I have not heard back from her since February after I sent her my measurements and the first half of the payment. This is just really frustrating since I am excepted to have it by May 7th and for sure by May 13th going to Motor City Comic Con and I am a member of the 501st Legion. Not to mention I am already getting a lightsaber commissioned from a Legion member so without the costume it is kind of pointless. I have even gone as far as to find her deviant art page and send her a message on there since she has been uploading stuff on there recently. Sorry if this is a rant this is very frustrating for me since this is the second time something like this has happen to me when I have commissioned someone from this site.

DireKitty
05-09-2011, 07:19 PM
What sucks is that paypal doesn't deal with custom orders like these. If this was through your credit card, they would go to bat for you..

SheAteMyHeart
05-11-2011, 08:59 PM
I hope it's alright if I poke my head in on this thread. I posted an ad on here for a cosplay and out of a bunch of responses I chose a user (who will remain un-named unless things get worse so I can warn people.) and she seemed really nice and was prompt with responding my questions. I paid the whole $145 upfront for my commission and she said she was going to get her fabric over the weekend. I left it at that and figured I'd message her in two weeks for an update. I did, and it's been 3 or 4 days since then and there's still been no response from her. I even checked her profile and she's been on multiple times since I sent the message.

Am I right to worry? Because I am. D8

Aces
05-12-2011, 12:41 AM
I hope it's alright if I poke my head in on this thread. I posted an ad on here for a cosplay and out of a bunch of responses I chose a user (who will remain un-named unless things get worse so I can warn people.) and she seemed really nice and was prompt with responding my questions. I paid the whole $145 upfront for my commission and she said she was going to get her fabric over the weekend. I left it at that and figured I'd message her in two weeks for an update. I did, and it's been 3 or 4 days since then and there's still been no response from her. I even checked her profile and she's been on multiple times since I sent the message.

Am I right to worry? Because I am. D8

Man, at least your commissioner has been online... I've had to track my commissioner's AIM and Deviantart, and I still get no responses.

Aces
05-13-2011, 11:53 PM
The commissioner I've "employed" has not responded to my PMs on this site, none of my wall messages/notes on Deviantart, has not been on AIM, hasn't responded to my Facebook message, and hasn't even responded to two text messages I sent her.

Chosen Predator
08-03-2011, 10:41 PM
This is why I make sure they're local and I can visit them and pretty much not get screwed if I know where they live, lol.

Moondemon
08-07-2011, 07:40 PM
I had to track down sutie to her facebook page and I finally got a response there. Too bad it was all excuse and I have been sending her a message every week asking if she has sent out my stuff. Its not even the full costume I am asking anymore I just want the materials and the patterns she bought with my money so I can have someone else help me finish it. She BLOCKED me on facebook so now I have no way to get a hold of her since she will not respond to any other messages I have sent her via email and pms.

DreaM HunteR
08-09-2011, 12:34 PM
I'm reading this and, hahaha, that is a little fun... I would like to make a list of people who want us to make costumes for them and after all they don't respond too :P

Kitsoru
08-09-2011, 11:41 PM
I'm reading this and, hahaha, that is a little fun... I would like to make a list of people who want us to make costumes for them and after all they don't respond too :P

I wouldn't say it's really the same thing the other way around, though. When you as a customer send a quote to a commissioner, you have some level of dependance on them- to respond, to acquire a costume. The commissioner doesn't have anything riding on a commission request if they work on a first pay/first confirm first serve basis. The commissioner can just shrug it off and take another job. It's no water off your back as a commissioner like it is as someone seeking a costume (presumably with a due date for a convention).

Unless you're really desperate for money, but most (note I said most, not all) commissioners do commission work on the side, not as their primary income. For those that do, I can understand frustration with prospective customers not responding once quoted.

Ineedaname9
08-12-2011, 03:52 AM
I'm dealing with this right now...it's been two weeks.... I want some sort of communication...like that my commissioner is still alive. T_T I mean I did the whole pay for half now and pay for half after I see the finished product.....but you know that is still a lot of money...

oh where out thou my commissioner!?! -fustrated.....-

Moondemon
08-12-2011, 08:46 PM
I'm dealing with this right now...it's been two weeks.... I want some sort of communication...like that my commissioner is still alive. T_T I mean I did the whole pay for half now and pay for half after I see the finished product.....but you know that is still a lot of money...

oh where out thou my commissioner!?! -fustrated.....-

Who did you commission?

Ineedaname9
08-15-2011, 10:13 PM
Who did you commission?

uniquecreator....she responded the day after I wrote this. lol

My other is OperationNK, who is the one I'm more worried about. I did reviews of her work and her site has a lot of good stuff. I got one progress pic and I paid her for the material. ...I just haven't gotten a response in three weeks. Which worries me.

DreaM HunteR
08-16-2011, 06:37 PM
I wouldn't say it's really the same thing the other way around, though. When you as a customer send a quote to a commissioner, you have some level of dependance on them- to respond, to acquire a costume. The commissioner doesn't have anything riding on a commission request if they work on a first pay/first confirm first serve basis. The commissioner can just shrug it off and take another job. It's no water off your back as a commissioner like it is as someone seeking a costume (presumably with a due date for a convention).

Unless you're really desperate for money, but most (note I said most, not all) commissioners do commission work on the side, not as their primary income. For those that do, I can understand frustration with prospective customers not responding once quoted.
Sorry, but you are a little arrogant with what you actually wrote here... It is also a work and if someone says after hearing the price - ok, I like it and I want you to make costume for me - commissioner automatically "book" time for making this costume and for example waits 10 days for payment which is wasting time if someone didn't respond for commissioners questions if everything's allright ==

But that's an offtop :P

uniquecreator....she responded the day after I wrote this. lol

My other is OperationNK, who is the one I'm more worried about. I did reviews of her work and her site has a lot of good stuff. I got one progress pic and I paid her for the material. ...I just haven't gotten a response in three weeks. Which worries me.
I am really shocked that someone may take your money and then just don't respond O_o those people are just a thieves O_o

uniquecreator
08-16-2011, 10:34 PM
You may have had a bad experience with some other commissioner, but I have come through on time with all my commissions as you can research on this same posting service and on Ebay. Please have more confidence and patience while your commission is being made. I have responded to all your PM's and it is August 16th and your commission is due at the beginning of September. I send pictures as soon as the outfit looks decent because I have sent progress pictures and some customers do not understand the process and then they think it is being done wrong, only to find that the end product/outfit came out beautiful and exactly what they wanted. Don't worry I have taken care of all my customers and I plan to do the same with you. -Uniquecreator

Kitsoru
08-17-2011, 11:06 PM
Sorry, but you are a little arrogant with what you actually wrote here... It is also a work and if someone says after hearing the price - ok, I like it and I want you to make costume for me - commissioner automatically "book" time for making this costume and for example waits 10 days for payment which is wasting time if someone didn't respond for commissioners questions if everything's allright ==

lolwat. Of course it is work, yes, but the issue here is not work, but dependence- who is depending on whom to receive something. A commissioner may be somewhat dependent on a customer to reply with whether or not they want the commission they were quoted for, (and therefore, for money), but in the meantime they can accept other work if they have other customers coming to them. For a customer, it is dependent on whether commissioners reply to them whether they get anything at all. And I stated already in my last response re: the issue of commissioners dependent on the commissions for money:

Unless you're really desperate for money, but most (note I said most, not all) commissioners do commission work on the side, not as their primary income. For those that do, I can understand frustration with prospective customers not responding once quoted.

I'm not talking about people who ask for a quote, agree on the commission, and then back out before handing over money. I'm talking about people who ask for a quote, but then don't reply back to it.

Unless you mean that you book time for everyone who asks a quote for you, before confirming that they are going through with the commission in which case personally, I think booking time for a commission without knowing if it's going to happen rather than on a first come first serve basis sounds like a massive waste of time on your part, but if that's how you do it then... Sorry?

DreaM HunteR
08-18-2011, 03:42 AM
@kitsoru: I'm not angry about all that (when someone after a few long messages reply yes i want it and that's end) but I think this situation is a little "funny"...
It's not that I'm trying to tell that commissioner has a right to NOT reply when she/he makes costume for someone, becouse she/he has not. My posts are a little offtopic, I hope you understood what I meant well - you wrote:

the issue here is not work, but dependence- who is depending on whom to receive something

I don't want to compare those two situations - when commissioner doesn't reply and when client doesn't reply after a long talk about details of costume, how commissioner wants to make it and after accepting commissioner. That is not what I meant.

Ineedaname9
08-22-2011, 01:44 AM
You may have had a bad experience with some other commissioner, but I have come through on time with all my commissions as you can research on this same posting service and on Ebay. Please have more confidence and patience while your commission is being made. I have responded to all your PM's and it is August 16th and your commission is due at the beginning of September. I send pictures as soon as the outfit looks decent because I have sent progress pictures and some customers do not understand the process and then they think it is being done wrong, only to find that the end product/outfit came out beautiful and exactly what they wanted. Don't worry I have taken care of all my customers and I plan to do the same with you. -Uniquecreator

XD It was just I sent an message to you before the one you responded to me. My other commissioner is the problem now. I was just being...overly dramatic? I didn't say anything 'bad' or anything toward you I just...was worried? I'm allowed to worry.

The other commissioner OperationNK is the problem. I've sent her several messages and I have gotten nothing just over a month and she has been on recently.

The Hag
08-22-2011, 10:57 AM
I'm allowed to worry.

You are allowed to worry, but please understand that a commissioner's business relies heavily on their reputation. Worrying in a public forum and using the commissioner's name when at that point there has been no real failure on the commissioner's part is unfair. If uniquecreator had not seen this thread and responded, you might not have thought to post later, "Oh I was being overly dramatic and worrying for nothing!" People coming along later would see your post and could come away with a poor impression of her. Also please keep in mind that, while communication is important, the more time a commissioner has to spend sending emails and pictures, the less time they have to actually work on people's commissions.

As a commissioner, I have found it helpful to be very specific in my agreements stating that updates will be sent no later than a certain date and that other emails from the customer will be answered as time allows. I keep my end of the bargain and it seems to keep my customers from unnecessary worry as I almost never get emails from them except in response to my own. Of course, my agreements also state that excessive emailing will result in cancellation of the order with a full refund. Frankly, if I ran across a current customer complaining about me by name in a public forum, I would also cancel their order and return their money. Some things are just more trouble than they're worth.

CapsuleCorp
08-22-2011, 08:52 PM
I haven't had to make any policies about email/updates like The Hag, and I hope I don't. I'm a little fascinated/curious and a little worried about the difference in expectations between commissioner and customer about the frequency of communication. I mean, I'm not going to take a photo of every single step in the construction of a costume, but if progress photos are requested I'll send them - when the costume looks like something. And not one week after the project has been taken - a good point is halfway between your absolute agreement to the order and your deadline. Every single costume is different, and every commissioner works on their projects in different manners, so it really shouldn't be a surprise that far in advance of your deadline, the commissioner may not have even bought the fabric and thus, has nothing to show and nothing to tell.

Do customer really want weekly emails? Daily? That can come across as nagging, particularly if your deadline is not for two months or more. I can understand that the masses of unreliable commissioners and scammers floating around the Marketplace can make a customer nervous and want to know for sure that they didn't pick a bad one, but at some point you have to just trust your commissioner and don't start freaking out until your deadline is within two weeks and you've heard zippo. I've noticed some people flipping out about their commissions when they're still a month out from the deadline and HAVE gotten at least one update/photo. Don't start reviewing your commissioner until your costume is delivered (or the deadline is past), jumping the gun and worrying whether they'll make it in time only serves to worry other people who may commission them and potentially ruin the commissioner's reputation prematurely.

Ineedaname9
08-22-2011, 09:19 PM
I think that one message every two weeks as it get closer to the date is reasonable. If I give you five to six months, in advance one four weeks is reasonable. I'm trying not to nag. If you just tell me " Hello, yes I am working on it. I'll message you when I have pictures to show you. Bye." It's like well okay then glad to know you're alive XD.

Also, as I said IT was more toward the other commissioner I have who still has not responded in over a month.

I did say I got a message from uniquecreator, after sending two messages about a week apart. I was only asking because she said she was going to start at the end of July and she hadn't started sewing it when I asked at the end of july. Which is cool and all but I just wanted to know how far behind she was kinda of deal.

I'm not nagging. Nor am I trying to damage the reputation any of my commissioners. I did type she messaged me afterward. I'm quite pleased with uniquecreator. I can't wait to see how to goes. She was not who I was referring too.

Also the title of this thread is "Commissioners who don't respond", is this not a case of a commissioner not responding?

I am have paid for half of the commission already, then if I ask 'how is it going' after two weeks after the last udpate the commissioner should respond in a few days or so? Not leaving me hanging for a month on end wondering why they are avoiding me? I do realize it is a hobby thing but still have some responsiblity and at least give me an update every month or something. It doesn't even have to be an update she could just say I have yet to work on it or something.

Also I didn't mention their name in my original post. Someone asked me to name them. Maybe I should not have mentioned their names but you know how am I suppost to know if they are not a scammer if I do not mention their names? Maybe someone recognized their name and could have told me that 'yes they are a scammer I have been scammed by them blah blah blah.' At least then I would have some peace of mind. Even if it's 'Oh damnit I've been scammed there goes my money.'

Axelai
08-23-2011, 12:07 PM
Jumping in here.

In my experience, I think its best if commissioners send an update that they've bought needed supplies, an update when they're working on the costume, and then maybe a progress photo if requested. Then for sure, a picture when its done so we know its done.

I usually request progress photos in case they pick a wrong color of fabric, or if theres small details we didn't discuss that I want changed. For example, when Loserific worked on my Darry costume. She didn't send any progress photos of the scarf. Just when she finished. And it turns out, she did the bottom parts as triangles instead of diamonds like she should have. Had she messaged me and asked, looked closer at the reference, or shown me progress pictures, this could have been avoided. Now she refuses to fix it (and has dropped off the face of the earth as you all know).

Regardless. There are many things that can be remedied by asking the customer. As they're the ones actually wearing and paying for the costume, so you should always get their opinion on things you're not sure about.

Working everything out in the beginning can fix most of these problems. But you know what I mean. If they say "Hey have any progress photos?" and you say "Yeah, here's a pic of the shirt I'm working on." Then its good. If you refuse, that's when customers start to panic. Like you are refusing because you're scamming them out of your money, or you're lying about the fact you've started it. Customers who have had bad experiences previously tend to get iffy about the commissioners.

Food for thought here. I'm just saying this in my experience.

The Hag
08-23-2011, 12:53 PM
Working everything out in the beginning can fix most of these problems.

:bigtu: This is absolutely key. Commissioners can save themselves a lot of headaches by deciding what level of communication is not going to be onerous for them and spelling it out explicitly in a written agreement. Things like:


you will get an email on or before this date telling you I am starting
you will get an email on or before this/these date(s) with (or without) a progress photo
you will get an email on or before this date with a photo of the completed costume

Then sticking to it.

As a customer, if a commissioner doesn't offer an agreement like this then ask for one. If they refuse - find another commissioner. If the commissioner starts missing specific deadlines then I agree, the customer has the right to complain. If the customer feels they have no recourse other than complaining in public, then so be it.

I haven't had to make any policies about email/updates like The Hag, and I hope I don't.
My standard agreement continues to evolve. My policy of cancelling orders due to excessive emailing was the direct result of an extremely time consuming interaction. It all ended well but I had no desire to go through it again. I am open to people's questions and concerns regarding my standard policies. If a potential customer were to say to me, "Gee, you know, I'm kind of a worry-wart. Can we add an extra update around such-and-such a date?" I'd be fine with that. It's just best to have everyone's expectations set out beforehand.

Ineedaname9
08-23-2011, 01:56 PM
...I feel like never asking for a commission again. Is it really nagging for me to ask my commissioner ever two weeks a 'hey how's it going?' then when the person doesn't respond in over a month just my only option is to wait till my deadline is past?

That seems wrong... If can't get the item thru the person I asked and paid to have it commissioned then don't I have a right to get someone else to do it for me? If I need it by a date then the longer I wait the more expensive its going to be for me to find someone else to make the items for me by the same date.

Also, I did try and contact her thru email and her blog with no response. Honestly, what other option did I have? It shows that she does come online here. As proof of her last time she visited time.

Axelai
08-23-2011, 07:34 PM
:bigtu: This is absolutely key. Commissioners can save themselves a lot of headaches by deciding what level of communication is not going to be onerous for them and spelling it out explicitly in a written agreement. Things like:


you will get an email on or before this date telling you I am starting
you will get an email on or before this/these date(s) with (or without) a progress photo
you will get an email on or before this date with a photo of the completed costume

Then sticking to it.

As a customer, if a commissioner doesn't offer an agreement like this then ask for one. If they refuse - find another commissioner. If the commissioner starts missing specific deadlines then I agree, the customer has the right to complain. If the customer feels they have no recourse other than complaining in public, then so be it.

Yeah. I think communication on what each side expects can fix most problems. Problem is, a lot of commissioners I've talked to just say "No, we're doing this my way." so I'm all "Okay bye!" and don't commission them 8| I think commissioners should be willing to work with the customers. Not "I will show you this poorly drawn sketch, that's the costume you're getting, and you have no say in it once I've started." Someone seriously did that to me once >_> I was like "No thanks then." Their picture wasn't drawn very well, so I couldn't even tell what they were going to make 8|;;

...I feel like never asking for a commission again. Is it really nagging for me to ask my commissioner ever two weeks a 'hey how's it going?' then when the person doesn't respond in over a month just my only option is to wait till my deadline is past?

That seems wrong... If can't get the item thru the person I asked and paid to have it commissioned then don't I have a right to get someone else to do it for me? If I need it by a date then the longer I wait the more expensive its going to be for me to find someone else to make the items for me by the same date.

Also, I did try and contact her thru email and her blog with no response. Honestly, what other option did I have? It shows that she does come online here. As proof of her last time she visited time.

Yeah, I honestly just don't commission people anymore. I've been scammed twice now, once by i-sew and again by Loserific. So... screw that. I'm making my own stuff or going to chinese stores.

Its sad when I have to, but... that's the business now.

Ineedaname9
08-23-2011, 10:03 PM
Yeah, I honestly just don't commission people anymore. I've been scammed twice now, once by i-sew and again by Loserific. So... screw that. I'm making my own stuff or going to chinese stores.

Its sad when I have to, but... that's the business now.

I've been scammed before too.

I really try to just get people to commission stuff I know I can't make or buy from a chinese store or if I don't have enough time...

I like supporting other cosplayers buy paying them for their work but...if I'm gonna get hated for 'nagging' I just rather not then.

Rukeya
08-26-2011, 11:54 PM
An easy way to remove the guilt of nagging is to tell the commissioner that you require frequent updates while you're still in the planning/discussion stages of the costume.
If you mention it at the beginning, there should be no hard feelings or surprises when you start asking how it's progressing.

MissMandah
09-08-2011, 03:52 AM
Recently I got a Flickr account for the purpose of updating commissions. Aside from working on a commission I work on my own things or other stuff that I freelance, so constantly responding to emails can be a bit of a challenge. However, I've been scammed in the past for numerous things, and also I don't take commissions as often because I am usually busy (with above) therefore when I do I want to make sure customers are satisfied. I used the Flickr to make a folder for one of my customers to show her step my step the progress. Therefore she knew I was doing it on time and could see how far I was getting in case of any last minute changes before her deadline. It's easier to snap a picture and upload it then to respond to a lot emails sometimes.

sfox0211
10-16-2011, 08:16 AM
I think your email go to the spam box.so the commission don't respond.

BadChemistry
11-22-2011, 10:46 AM
I've had this happen a few times. It can be rather off putting, but at the same time, people have lives to lead and I understand things come up. However, I'm thinking of sticking to the commissioners I use who are prompt, ect. That way, I build a report with them, and maybe that way if something happens, they'll be more likely to go "Oh! We had this happen, lets take care of it right away, this person is a repeat customer!"

Fayelee_D
12-13-2011, 05:19 AM
So I had a lady (not going to give her name yet just in case its a misunderstanding) but she said she'd do my commission for me and I told her I'd pay half and half for it. I give her a lot of money (well at least for me) from paypal and asked her to let me know she got it and havent got a any kind of reply in a week..I dont know what to do....

TakutoMeyers
12-13-2011, 03:03 PM
try to send another reply.
You private message her or do you e-mail?
She might respond her e-mail faster.

I'm kind of worried about commission someone is doing for me myself so I am in a similar situation.
It's been four months almost and I haven't seen any pictures for the wig that is supposed to be styled for me.

Blue Leader
12-15-2011, 11:09 PM
One thing to keep in mind, Fayelee D, is that people are in college finals right now. If it's only been about a week since you've sent the money, this person may be caught up in finals (assuming they're a college student, of course). It's also the holidays, so they may be visiting family.

But yeah, E-mail the person rather than sending them a PM. That may work better.

smoreface
12-19-2011, 11:58 AM
So I had a lady (not going to give her name yet just in case its a misunderstanding) but she said she'd do my commission for me and I told her I'd pay half and half for it. I give her a lot of money (well at least for me) from paypal and asked her to let me know she got it and havent got a any kind of reply in a week..I dont know what to do....
Send one more message to the commissioner. Tell her that you need a reply as soon as possible.
But just know that if you go on paypal you can open a dispute.
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=security/seller_problem_resolution

SweeneyTodd
12-19-2011, 09:38 PM
I've had that happen to me. I commissioned a razor with a switchblade type mechanism in it (like this (http://www.youtube.com/watch?v=fn_6Ur6IcSc)), and got a quote, sent the money and had pretty good communication between me and the commissioner. But 6 months after sending the money, I still didn't get my razor. I kept emailing the person asking when they were sending my razor out, they occasionally responded with emails such as "Oh I'm so sorry, I meant to send it today, but I forgot..." or "I've been away for a while and haven't gotten around to sending it..." and then pretty soon they just stopped responding at all. It's been 2 years, and I still haven't gotten my razor or heard from this guy (I messaged him on his YouTube account as well). So I am assuming I will never get my razor.
Part of me thinks that he thought he could make what I wanted, so he took the commission, but then realized that it was really hard to make, and couldn't be bothered to tell me that. So he just never sent anything out. Or he is a desperate prick who just wanted to steal my money. I think it's probably a mix of those two

So now I am more cautious with who I commission from, I now (for the most part) only commission people who have websites set up and examples of their work and who reply in a timely fashion. I have sent inquiries about commissions to many people, and usually after the 3rd email correspondence with them, they kinda just stop responding, so that tells me that they didn't really want to do the commission or they didn't have the ability to do it, so I just search for a new commissioner then. This is the reason why my cosplay took so long to get together. It was hard to find a decent commissioner.

NavigatorxNami
01-30-2012, 09:07 AM
I think ive been ripped off too. I paid for a commission back in November and was promised it for next month. The commissioner did have no net at some point but now she hasnt been online since January 2nd :/ I have no idea what to do and would like my $55 back if she hasnt done it. I watch her on DA too and again shes not been active. I took the time to email her paypal address too. Any suggestions?

Celiaskyleaf
02-18-2012, 02:04 PM
As someone who is just starting to take commissions.
I am seriously disappointed to see this list of complaints about other commissioners. If you are unable to finish/do the commission then have the balls to say so!!!!

I personal looking into what each commission would require, how much time, is it something I have done before or will it be something new to learn, I send links to my facebook page so that people inquiring can see work I have done in the past.. I tell then my fee and also give them a range as to what the materials would cost and if I happen to low ball that quote the I suck up the difference cause if I quote you that it is going to cost between this much money and that much money then that is what it will cost... I also have who ever I am making the commission for send my the money for the material cost first and I keep all my receipts to show them and if I happened to over quote how much the materials cost then I deduct what I have left from that money as to what they owe me for my fee...
example material cost quote was $300-$500, fee was $500, actual material cost was $350, was sent $500 for materials so the balance owed to me is $350...
I also do progress shots or a quick email every 10 days or so...and I ship out or deliver the completed piece once I have received the last of the money...
I also for those who can travel to me do at least 2 or 3 fittings at my place.
Once I receive the money for materials I send an email telling them that I have received the first payment and will send another email/pics within 2 weeks.

So on behalf of all the valid and honest commissioners out there. I apologies to those of you that have had the disappointment of dealing with an unreliable commissioner, and hope that you have a better commissioning experience in the future.

Celiaskyleaf (here and devaintArt)

Future Hokage
02-24-2012, 12:13 AM
Beware of shadowdale creations.This is a commissioner who focuses more on star wars costumes but anyways I orderd a commission from them and payed $770 for a star killer costume back in July 2010 and And till this day all I've gotten we're broken promises.There main excuse is that EVERYONE is sick and now they no longer reply.So just wanted to warn anyone who wants a commission from them.

RoMayDrako
02-27-2012, 04:15 AM
Wow this thread makes me thankful I can't seem to get any commissioner to reply back. Decided to get a costume commissioned because due to my part color blindness I can't seem to decide on what colors to use. Maybe I'll just quit looking, because generally my luck is horrible to begin with.

Fairy Tales
03-02-2012, 07:53 AM
Mostly commissioners are just busy sometimes that is why it take time for them to reply, but they should at least update their costumers, happened to me lots of time, it gives me worries when they do not reply fast i felt like being scammed but wen they finally reply its a relief :) this thread is helpfully, i will become more patient now :)

alicechance
03-14-2012, 05:32 PM
I'm really new here, so I just wanted to check that I'm being reasonable. I commissioned a costume back in October and paid most of it up front (although the commissioner only asked for half). We set a deadline of late March and went off on our merry ways with plenty of time up our sleeves. A bit over a week ago, I emailed her because the deadline was approaching and I'd had no word from her. A few days later, I tried again. I noticed that I'd said "March 2013" in one email (although 2012 in another) and thought maybe she'd been working to that date. If so, that was fine, it was my fault, but asked her to please let me know in case I needed to start looking for alternatives. Still no word, although she had time to post photos of cats to her Facebook page. Yesterday I emailed her again, saying that if she didn't reply in 24 hours, I was going to have to go to Plan B because the event was fast approaching. I also posted on her Facebook wall in case there was a problem with her email.

It's been 21 hours and no response, though she's had time to delete my Facebook post and repost some more photos to her own Facebook page. I've contacted her through Facebook message, Cosplay.com, Etsy and DeviantArt. When the time is up, is it reasonable to post a negative review and start talking to Paypal to see if there's any way I can get my money back?

I still really want the costume, she seemed so nice, I still really want this to go ahead, so I'm wary of burning my bridges but I think I might just be being stupidly naive.

angelbabycakes
03-14-2012, 06:21 PM
PayPal won't help you at this point...products or not, their policy says 45 days and after that, well they won't do anything. You could look into your bank though. Your bank may be able to have you file a fraud claim or something of the like. I'd actually talk to them now so they can get involved ASAP. It is more than fair to give this commissioner a bad review. You haven't heard from them in months. I'm really paranoid about things, so even if I have to pay a rush fee, I really won't commission things from anyone unless it's within two or three months so I have time to take action against them if needed. As I've been scammed several times, but gotten my money back. With PayPal, all you can do is report her. I've not known PayPal to do anything for anyone passed the 45 day mark. If your bank won't help, if you paid with a credit card, you could try the credit card company. Sadly, I've been told most credit card companies write you off and tell you to go to your bank and then the bank tells you to go to the credit card company. Luckily, my bank was very helpful, but they also had a time frame and I only had one day to fill out the paperwork and turn it in. So make sure to check with your bank about it.

D'Rose
03-30-2012, 04:09 PM
I've learnt something from commissioning and I've done plenty of it. I like to be prepared and order costume's/props aaage's in advance however I will no longer mention that to commissioner's. It seem's like some of them use my four month deadline to do all the work the week before and then they panic and the item always arrive's late (luckilly I always set my deadline earlier so I've never not had something even though I've come close). So yes, always say you need the item as soon as is possible and stay very aware of the paypal 45 day dispute. If you receive no update/progress photo's by then- warn and then file with paypal.

I am not really sympathetic to the commissioner's having their own lives and other job's to do- once they take your money they should act proffessional and if they find they can't complete the item then they should return it to you.

HappehPills
04-18-2012, 03:20 PM
Good to know that I'm not alone with these worries!

I've been trying to keep myself from 'scaring' off the commissioners by sending them too many e-mails, but sometimes it gets to the point where you notice their 'communications' begin to change, and you can't help but worry.

I commissioned a girl for two wigs on February, everything started out fine. Doesn't it always? We got half of the payment through, she told me what she was going to do with both of the wigs, explained in detail how she will work with them, overall, I was extremely pleased. Especially since it was the first time I ever commissioned someone and all I've seen were positive reviews from her and I liked how she worked with the wigs. It all seemed fine at the start...fast forward to early April...and NO SIGN of update status, of information being sent my way, nor pictures even. I sent her a note, nada. I wait, I send her another note, nada. Then I see someone commenting on her page from March about how they were concerned with their wig and how she wasn't replying, then I saw a reply to that same comment "hidden". Uh-oh. This made me even more worried.

So I finally contact her by e-mail and I tell her that if she does not reply, I will ask Paypal to refund me the money, and...lo and behold, she replies! The same day! She seems to come up with an excuse every time that people send her an e-mail asking her to reply. I spoke with the other unhappy client and I was told that she had gotten an excuse from her about her "internet not working". Then I received a message from the commissioner with a similar excuse. "Her note system wasn't working." Well, I still haven't gotten my wigs. I sent her another e-mail today and here's hoping it all goes well. :/

Sadly, this is just one of the many bad stories I have to share.

errido
04-20-2012, 04:13 PM
O.O
Actually, as a commissioner, many people gave me reference pictures and asked for quotes. Of the many people who asked, 50% didn't reply. 10% said they were short of money at the moment. 5% send me the front payment and 35% agreed with the price but disappeared ;D

kuroi_shi
04-22-2012, 12:07 AM
Because shipping is so expensive, (and because there aren't many Canadian commissioners) I will only ship to Canada, and my ad says that... twice.
So, I will ignore all commission requests from anyone who says they live in the US, or anywhere other than Canada.. If they're not going to take the time to read my ad, I'm not going to take the time to respond to their e-mail.

ecuadorianeyezz
06-07-2012, 08:42 PM
Hmmm, I've never gotten anything commissioned before, so this will be my first time, and I'm hoping I don't get scammed...X_X But, with that said, I try not to be nagging as well when I sent in for a quote....I don't want them to think I'm annoying and run off, especially when I'm serious about commissioning. lol

And now that I've sent my half-payment, I had another question, and sent the message, and now I feel horribly cause I feel like I'm bombarding the poor girl. >_<

kuroi_shi
06-22-2012, 12:05 PM
Hmmm, I've never gotten anything commissioned before, so this will be my first time, and I'm hoping I don't get scammed...X_X But, with that said, I try not to be nagging as well when I sent in for a quote....I don't want them to think I'm annoying and run off, especially when I'm serious about commissioning. lol

And now that I've sent my half-payment, I had another question, and sent the message, and now I feel horribly cause I feel like I'm bombarding the poor girl. >_<

Message her all you want... Personally, i prefer it when i get a lot of messages... Lets me know when I'm making it how the client wants it, or, doesn't want it... It's much easier to make it right when i get lots of feedback early on.
If a commissioner has a problem with a lot of questions and comments, then you might want to consider someone else.. It's your money after all.

Efecss
06-22-2012, 05:53 PM
When I first started doing commissions, I had this one "woman" who wanted a Supergirl costume for a photoshoot. No specific date or anything. But she also wanted a custom delta on her chest. Well, I sent her a partially done leotrd with skirt, to see how it fit before I finished it. Well, she waited over 6 months to send it back, and wanted it done in a week. And I had to almost totally deconstruct the whole thing and remake it. And even after I was done, she didn't like it. If I had a week more, I could have done a better job.

The "not responding" part of this, is that she just blew off putting this thing in the mail, even after I phoned her, talked to her about getting it in the mail. But she didn't want to take the time to go to the post office.

CapsuleCorp
06-22-2012, 10:41 PM
Questions are always welcome. What you find commissioners complaining about is clients who email to ask "so how's it coming?" every single week, if not every other day. I know I love answering questions, particularly if it'll help ease the customer's mind or get us both on the same page for what is expected out of the costume. But if you're not asking actual, important questions and just want to know if I started it yet, then chances are good it's annoying. It's not going to make me stop working on your order, but it's annoying. XD

I mean that in the general "you" sense, not any clients in particular who may or may not be reading the thread. Actually, I've had a fabulous track record with customers, I've never really had a nag. Everybody's so good about it. But honest questions, go for it, and don't worry. Any commissioner who won't happily field questions during the process is asking to get a poor review for customer service.

Mykaios
07-13-2012, 02:14 PM
I try my very best to keep up with communication and sometimes it does take me a little longer to get back to someone. Though, usually if there is a commission already in progress, I will give out my personal number to text questions and pictures with, so long as they don't call me. It does bother me when they send multiple emails a day or week asking for updates...

The feeling is both ways though, it bothers me when I contact someone about their potential commission and never hear anything. Because I have taken the time and interest to contact you, and even if you've already found someone else, I'd appreciate it if you contacted me back as well (by, "you" I mean in a general sense as well).

Rangiku12
07-13-2012, 02:24 PM
I am getting my very first commission and I too am a bit on edge about it. I answered all her questions,gave her my measurements she asked for then gave her more info. Closest thing I get to progress photos are the ones she has on her FB but other than a few messages I am worried cause She seems like really busy and she is making outfits for herself and posting them but all I see of mine are some black,white, and pink fabric rolled up on the floor..I know i may be just jumpy but how can i not be?

ecuadorianeyezz
08-09-2012, 07:42 PM
I am getting my very first commission and I too am a bit on edge about it. I answered all her questions,gave her my measurements she asked for then gave her more info. Closest thing I get to progress photos are the ones she has on her FB but other than a few messages I am worried cause She seems like really busy and she is making outfits for herself and posting them but all I see of mine are some black,white, and pink fabric rolled up on the floor..I know i may be just jumpy but how can i not be?

I definitely understand! I'm getting my first commission done, and from hearing all the horror stories, I'm just antsy ^_^ But I try my best not to bother her with tons of HOW IS IT COMING ALONG's. lol I do it every two weeks, at the least....And I even feel like THAT'S annoying. ^___^ You're completely fine for feeling that way, just space your inquiries on updates a bit.

ichigo_m.
08-15-2012, 08:07 PM
My problem as a commissioner is customers who don't respond. They ask for a quote then disappear. This only annoys me because I take all my quotes seriously and I take one of my open spots on my commissions list and make it "on hold" this means that other serious cilents don't have the opportunity to get this spot.

angelbabycakes
08-15-2012, 08:10 PM
My problem as a commissioner is customers who don't respond. They ask for a quote then disappear. This only annoys me because I take all my quotes seriously and I take one of my open spots on my commissions list and make it "on hold" this means that other serious cilents don't have the opportunity to get this spot.

You probably shouldn't hold a spot if no money is paid. Most people asking for quotes are shopping around on prices and the like. It's quite common for people to ask for quotes and then disappear. Sadly, the same thing happens where commissioners disappear after giving quotes too. I can see how it could be frustrating though.

Chao-Fangirl
08-15-2012, 09:38 PM
You probably shouldn't hold a spot if no money is paid. Most people asking for quotes are shopping around on prices and the like. It's quite common for people to ask for quotes and then disappear. Sadly, the same thing happens where commissioners disappear after giving quotes too. I can see how it could be frustrating though.

THIS.

Just because someone asked for a price quote doesn't mean they will go through with the commission, nor does it mean that they're obligated to go through with the commission.

I personally don't "reserve" spots for people unless they have given me some kind of payment for their commission. My commission spots tend to fill up fast anyway. So, I'm not going to waste my time with someone that may or may not pay.

I don't know if this has happened to anyone else, but sometimes, I will get someone who will ask for a price quote, and then many months later (after I have completely forgotten about the person), they will message me out of the blue to say they're not interested or they need time to come up with the money.

Sometimes, I will get a message from someone months later saying that they need to "cancel" their commission, even though they never sent me any money. I guess some people don't understand that it is not a commission until they have paid for it. XD

CapsuleCorp
08-15-2012, 10:50 PM
Yeah, there's a difference between inquiries/quotes and orders. Everything is merely an inquiry until I have a contract, measurements (if applicable), and deposit. I like to be open and welcoming to people who are just shopping around for quotes, because if I can give them a good experience, hopefully they'll remember that in the future even if my quote doesn't fit their budget. I still take their inquires seriously and give them the best information I possibly can, but I don't consider them a customer until THEY say they want to go ahead with it.

ichigo_m.
08-16-2012, 12:31 AM
Yes, I understand that. And I remove the on hold after a few days. But just as you guys are saying it's a courtesy for commissioners to respond to your questions I expect the same out of potential clients. If my quote is too high I like for people to say so, I can usually do things to help. Or if they just don't want the costume anymore it;s a courtesy if they say so.

CapsuleCorp
08-16-2012, 10:06 PM
Yeah, I know. I just cleaned out my inbox earlier this evening - so many quotes sent out into the ether, never to be heard from again. It would be NICE if customers remembered to email back the ones they didn't choose to say "thanks but no thanks" but I just gave up hoping for it. It's nice when people do.

I wonder if they're not afraid that by telling me no, they're going to somehow hurt my feelings? Customers and potential customers, don't worry - we commissioners like to know, rather than being left in the dark. Let us know, we'll get over it. :)

Mykaios
08-17-2012, 12:30 AM
Yes, I understand that. And I remove the on hold after a few days. But just as you guys are saying it's a courtesy for commissioners to respond to your questions I expect the same out of potential clients. If my quote is too high I like for people to say so, I can usually do things to help. Or if they just don't want the costume anymore it;s a courtesy if they say so.

THIS! I hold spots for as long as possible, but when and if someone else comes along and is willing to put down a deposit and wants a certain date, then I must by all means give it to them.

I take time to respond to all of my messages. For example, we just moved but our internet isn't set up yet. I was able to respond to some messages via my cell phone but then I just ended up having to add a tethering service to my plan anyway just so I can respond faster and get the build up cleared and everything organized. So, it really bothers me when people don't respond. I'd really like it if and when someone took a couple seconds to respond saying they found someone else or that my quote is out of their budget (which I try to work with) or something. It just shows me that, that person was serious about their wanting to cosplay what they're seeking a quote for and as you said, it's a nice courtesy.

What really irks me is when people CONFIRM and CANCEL. No, they haven't paid anything and what not, it's the fact that I've already spent week/s going over the details, the design, fabric choices, price breakdowns, payment options and plans, etc and they tell me they're going to pay by certain date or get materials sent to me or something but end up not doing it and not saying anything about a cancellation until after their specified dates. And, like clients, I hate bothering someone else for a follow up and still not hear anything.

I hated doing so, but I finally bit the bullet and started compiling a list of people who don't respond and confirm/cancel as a reference for myself in the future and as a reference for fellow commissioners, who could be using their time to book more serious clients.

Wolfmeisterrr
08-20-2012, 02:14 PM
I as well have had a commissioner go MIA on me, to where I had to move on. Luckily I didn't make any payments or anything.

It's incredibly annoying to agree on something and then disappear. Even gave maybe a few weeks, because they are probably busy, but still nope nothing. I suppose I wish they would have said "Oh Sorry not interested anymore, etc etc". So I could have just moved on to someone else.

ViolentEvo
12-31-2012, 08:23 PM
Yeah, I know. I just cleaned out my inbox earlier this evening - so many quotes sent out into the ether, never to be heard from again. It would be NICE if customers remembered to email back the ones they didn't choose to say "thanks but no thanks" but I just gave up hoping for it. It's nice when people do.

I wonder if they're not afraid that by telling me no, they're going to somehow hurt my feelings? Customers and potential customers, don't worry - we commissioners like to know, rather than being left in the dark. Let us know, we'll get over it. :)

this.

I tend to get excited with certain commissions, especially ones that are great for future use. Since i deal with molding armor, helmets, masks etc, all of my products have the potential to be resold. Which allows me to make more money, but also translates into a lower price for the customer, because i take part of the labor costs myself. Selling casts is much less labor intensive than making and molding a prototype, and that's potentially where the money comes from, not particularly the original commission which sometimes comes at a loss.

But after the excitement wears off of a potential highly recastible item fades and the customer never says "no thanks" or "too much for my blood" its just one of those ohhh... type situations after not hearing back.

If what i just said sounds weird, it's because there is an unwritten rule in professional prop making, and that's that commissions are only for the end product, not the process that created it. so most times the molding labor is slashed, to save the customer money, because the mold itself can be an investment for the creator. I usually give the option to buy the molds for things, but depending on the item, demand translates into the price. If it's sometime that I will never see a demand for I tend to just offer the molds for free because storage space can get expensive after a while.

Examples would be: I made a mask of the arcane creature from the original swamp thing from 1982, effects were crap then and he wanted it film realistic, so I offered the molds for free, because by modern standpoints, it looks horrible. I'm currently working on a full halo ODST costume, proportioned for a smaller individual. Asking price is 1000$ for the molds, and that's only under the condition of me owning them for 1 year, with a max of 2 casts other than his out of them. If the conditions weren't agreed to, it would be closer to 3/4000 for the molds. But since that was the agreement, even If i don't cast of ANY other than his personal suit, he still only has to pay 1000 or so for the molds.


I went off on a tangent randomly. what was I talking about?

OH, I always reply within 6 hours, unless it is outside of my timezone, which their awake time is my sleep time. But from a commissioner standpoint, constant communication becomes counter productive. I feel that it is my obligation as to reply to everything that comes to me in a timely manner, sometimes customers want to try to micromanage that job, which becomes very stressful, and counter productive, because the second I look away from my sculpt to check my phone, I have to find my place again, which becomes a massive distraction. Though at the same time, I always give my personal and business facebook to customers to contact me with any question or concerns. A balance needs to be met, but striking that balance can be very hard a lot of times because "the customer is always right".

esl1976
01-03-2013, 09:01 PM
Seems to me that communication is, to some extent, key. Personally, if I don't hear from someone I sent an inquiry to within a few days, I pretty much figure that they're probably too busy. It's nice to hear "sorry, too busy" but I really don't expect it. That said, if I'm gonna spend a hundred dollars or more, I want to be able to communicate with the person and not get left dangling.

With regard to price, I have found that some people DO get offended if you try to tell them that what they're asking is too much, especially if what I can afford and what they quote me are too far off. I find it easiest to ask "is this budget realistic?"