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View Full Version : BUYER reviews: good and bad (recommendations)


JasonTerror
07-01-2011, 02:35 PM
This is a thread to review the OTHER side of the transaction. If you are a seller wanting to talk about how things went with the buyer post here. Use this if ud like to help out:
Name of buyer (DA account or Coscom name, etc.):
Your experience, Pros, Cons, etc:
Rating (1-10..1=worst, 10=best):

Name of buyer (DA account or Coscom name, etc.):
Miyuki Tenno (http://www.cosplay.com/member/192982) (Her Coscom Account)

Your experience, Pros, Cons, etc:
I received a PM from her a few days back..I believe it was 6/27/11 or so. Her PM stated that she wanted to buy 2 games from me. These were Crisis Core: Final Fantast 7, and Dissidia Duodecim. I spacificly told her that dissidia was on hold for another person and that CC was still available. I gave her my paypal info, and tolder her IN THAT SAME PM that it would be 24 dollars. Both things where mentioned in the same PM. You would think since she had to read it to get my paypal email address, that she would have to have read the price i asked for. So instead i get $20 sent as goods so it takes a fee from me..i told her id refund her money and also posted proof in a quote from my PM that i told her 24 not 20. So refunding it took a fee from me as well. I then revieved another payment. This time 24 dollars. But AGAIN sent as goods and i only received 22.70 out of it. So i said "f**k it" and sent her the game she paid for. Which i told her was crisis core. She PMed me after getting the game saying she paid for Dissidia. Again i told her that it was on hold. she ORDERED me to pay a full refund PLUS return shipping. Which i refused to pay return shipping since i told her what she was recieving and if she didnt want it she shouldnt have paid for it. Then I told her that I would refund her money as soon as the game gets back to me (i did this because i dont know that she would return the game since i cant force it back but she can force her money back) So she opens a dispute on paypal. She said this to paypal
"6/30/2011 22:20 PDT - Buyer: I pm'd him about buying his 'Dissida' PSP game, got his paypal, then paid for it. In his post he didn't mention anything about shipping cost, so I sent a payment for 20$ & I left a message saying what I ordered and where I wanted it to be shipped. He refunded my first payment, then pm'ed me saying it would cost 24$ not 20$. I sent the second payment of 24$. A day later he pm'ed me saying he shipped the game, the next day I received it. Sadly he sent the wrong game, I tried to pm him about it asking for a full refund, seeing as I didn't order that game. Plus I already own the one he sent and it's not even worth 24$, so either way I'm getting ripped off. I just wanted to get a full refund."
You can see she states that i donot state that there will be shipping but if u go to MY AD (http://www.cosplay.com/marketplace/showproduct.php/product/47276/cat/500) youll see after the bold print on the bottom it clearly states i will figure out how much shipping is where u live, which means i am charging shipping. So she straight LIED to paypal. She also states in the dispute that she alreadt owns a copy of cc. If thats the case why did she ask if it was available? Now im in waiting for my game that i dont think i will see again. Im not saying shes a scammer. But she sure doesnt know what shes buying from u so i dont reccomend her to sell to ever. If i get my game i will update this post but until then i see a bad person here

Rating (1-10..1=worst, 10=best): 1

(i was told by admin that I could do this)

kiratsukai
07-01-2011, 08:33 PM
2 things:

-If you create a scale, you need to rate within it. There isn't a ------10 on a 1-10 scale... and you've just said a 1 is the "worst".

-Customer reviews open up a pretty huge can of worms, since 95% of the emails sellers here recieve are never followed up on by purchases, even when offers are made. In what cases is a negative review warranted? And would sellers who sell high volumes be bothered to leave positive reviews as well as bad ones? Likely not.

There is already a marketplace feedback function that can work both ways that practically no one utilizes.

I would not search a buyer before dealing with them. If they send me the money I want for the item I'm selling -- I send them the item. Selling is a pretty straightforward transaction. I could bitch for hours about the hundreds of people on this site who waste my time by making offers or asking me to hold things then never following through... but that doesn't actually help anyone else.

This seems like a place that would be used primarily for revenge rating (from sellers reviewed poorly).

Can't say I like the idea of a buyer-blacklist.
There are few enough people buying as it is.

JasonTerror
07-01-2011, 08:35 PM
hey i was given permission to do this u dont need to be mean about it

kiratsukai
07-01-2011, 08:37 PM
I'm not being mean.

I'm giving my opinion.

It's generally not the seller's place to ~choose~ their buyer. A listing of buyer reviews strikes me as pointless.

JasonTerror
07-01-2011, 10:58 PM
well i started it to let ppl know whos gonna try to rip off the seller..paypals trying to make me give her the money back and she hasnt said shes sending the game back..i just dont want it to happen to others..and yes, a person CAN pick their buyers..if someone says "hey i wanna buy this or commission this from u" then u can see that they r on here and see they will try to rip u off or something..

EDIT: o also no i dont mean if someone offers on an item and doesnt ever buy it..i mean like when u actually recieve payment and send it out..then they have something to say about it..and the scale thing..so i made a rating outside the scale..so do a few ppl in the other reviw threads..ive seen quite a few A+++++++ and thats not on the scale..ive even seen negative numbers on the revies that say 1=10..

Saber-chan
07-02-2011, 04:09 PM
Regardless of whether or not this thread has purpose, shouldn't reviews be limited only to purchases made of cosplay costumes, accessories, items, etc., rather than other used items sold within the marketplace? This is the commissioner review forum and typically used for things related to the commissioner so if you're doing the flipside of the review system, then it should be for those who are commissionees.

angelbabycakes
07-02-2011, 04:43 PM
It seems something like this has been suggested and even tried to be implemented, but failed. It seems admin stated the MarketPlace rating system was best used for buyers.

This seems more of a PayPal complaint though, as it seems that PayPal is trying to force you to refund the buyer even though the buyer still has the product. I'd call PayPal directly, as they seem much more helpful than e-mail and whatever other options. You can also provide PayPal with documentation to help fight the dispute. I will say, seller protection through PayPal is fairly sketchy.

I don't foresee this thread to be of much use or serve much of a purpose, but kudos to those that find it useful. Best of luck with your particular transaction though! :)

Jia Jem
07-04-2011, 11:33 AM
Admin and I ok'd this thread.

Buyers have a right to refuse service to anyone, so they *can* choose their customers. The fact is, there are a lot of scammers out there on the other side and if they are particularly bad, sellers should be warned. I don't believe OP's case warranted a "1", (you might want to edit your post so you don't rate her a "10", i.e. best buyer, so the fist post doesn't start off the whole thread with confusion) and things can still be worked out in PayPal. (All you have to do is post a rebuttal to PayPal, and it's only $24....) There are sellers out there who scam people out of hundreds of dollars, and I think this is the mildest of mild cases.

Perhaps OP can clarify the rules, such as going through types of recourse before posting (contacting PayPal, trying to contact customer a minimum amount of times), stating how long the customer hasn't paid form, mention if there was a charge back (where customer contacts credit card company for refund, which sadly does happen), saying how much money you lost, method of scamming, etc. This may help establish it as a legitimately helpful thread instead of just a place for venting.

I agree that the bad buyers is a smaller group than bad sellers, but if we're offering a place to complain for one group, it's fair enough to have a place for the other side.

And yes, the MarketPlace rating system is underutilized. ;)

lunaladyoflight
07-07-2011, 12:09 PM
I think this thread is a great idea. It will give commissioners an opportunity to talk about the good, the bad, and the absolute nightmares.

SO many people often forget that being a nasty buyer is just as bad as a nasty seller.

KnightJeran
07-07-2011, 07:02 PM
Just leave feedback on the marketplace.

Sirius-chan
07-08-2011, 09:09 AM
This might be a good idea considering, yes we have the feedback system, but most people don't even know it's there because it's so many steps to access. So this might be helpful until they make the feedback system more used like ebay does (and I know that might take some time considering purchases are handled in a different manner).

onlyonairplanes
07-11-2011, 09:05 AM
I don't think paypal will force you to refund her money if you can provide proof that what she says is wrong, which you can certainly do when it comes to the shipping costs. As for the fees, I think those are lost for good, but I wouldn't refund her money, ESPECIALLY with return shipping, until you have the game in your hands. You have proof, like you say. If paypal's automated system does something (I don't know if they have an automated system for this?) I'd call them directly and explain the situation.

JasonTerror
07-11-2011, 02:05 PM
i had to actually call them..i spoke to a dispute person and they said normally they would just believe the buyer over the seller no matter what..but they ended up after about 30 minutes of me bitching, saying that they will give her 10 days to show proof that she sent the game back and showing that its been delivered and they will return her money..that was on the 5th..its now the 11th and nothing..so she was SCAMMING me..she tried to keep the game while getting a full refund..thats exactly y i asked to make this thread..its not just sellers ppl have to watch out for..it may only be 24 bux..but what if one of u sold something for like 300 bux..then the person said o i dont want it, filed a claim and never sent it back..if u never call paypal about it..they would refund that buyers money and u wouldnt see ur item..but if u want that to happen to u thats not my fault i guess

onlyonairplanes
07-12-2011, 06:11 PM
i spoke to a dispute person and they said normally they would just believe the buyer over the seller no matter what..but they ended up after about 30 minutes of me bitching, saying that they will give her 10 days to show proof that she sent the game back and showing that its been delivered and they will return her money..that was on the 5th..its now the 11th and nothing.

I'm sorry things were such a hassle for you, but I'm glad they turned out for the best. Thanks for the heads-up, too...I've never been scammed on a paypal transaction, but I'm grateful for the warning and for some hints as to what to do if the situation ever comes up.

LadyAri13
03-17-2012, 08:36 AM
Linking this to another relevant thread thats more up to date on the seller Jason had trouble with:
http://www.cosplay.com/showthread.php?p=4323562#post4323562

kuroi_shi
04-21-2012, 11:34 PM
I am in the middle of a battle with a "client" .. This was not done over cosplay.com, so she doesn't have a username I can post..
However, she goes by "dark angel Jessika" if she never does try to contact anyone here.

Anyway.. About 3 months ago, I got a call from someone requesting a quote on a jacket for her friend.. I gave her an estimate, she said she'd let her friend know, and I didn't hear from her, so I assumed her friend didn't want the jacket.
About a week ago, she calls me back, out of nowhere, and asks if I'm almost done the jacket. I told her that I wasn't aware she even wanted the jacket, since she never got back to me, and that it was too late if she still wanted it, since I'm completely booked for the event she needs it for.
Well, she started flipping out, she said that she had given me months, and it's ridiculous that it's not done, and that she needs it soon, and that I "promised" I'd make it for her..
She even tried to say she wants her money back.. (She never gave me any money)
After she shouted a few obscenities at me, I hung up the phone on her. She's 16 years old, and I know her parents, so if I have to, I'll get them involved.
I think she got money from her friend to give to me, and she spent it on herself, so now she's trying to cover her own ass, and get money out of me to pay back the friend.. =p

Oh, and after that, she had her brother phone me and ask if I could alter a costume for her. =p

angelbabycakes
04-26-2012, 03:43 AM
I am in the middle of a battle with a "client" .. This was not done over cosplay.com, so she doesn't have a username I can post..
However, she goes by "dark angel Jessika" if she never does try to contact anyone here.

Anyway.. About 3 months ago, I got a call from someone requesting a quote on a jacket for her friend.. I gave her an estimate, she said she'd let her friend know, and I didn't hear from her, so I assumed her friend didn't want the jacket.
About a week ago, she calls me back, out of nowhere, and asks if I'm almost done the jacket. I told her that I wasn't aware she even wanted the jacket, since she never got back to me, and that it was too late if she still wanted it, since I'm completely booked for the event she needs it for.
Well, she started flipping out, she said that she had given me months, and it's ridiculous that it's not done, and that she needs it soon, and that I "promised" I'd make it for her..
She even tried to say she wants her money back.. (She never gave me any money)
After she shouted a few obscenities at me, I hung up the phone on her. She's 16 years old, and I know her parents, so if I have to, I'll get them involved.
I think she got money from her friend to give to me, and she spent it on herself, so now she's trying to cover her own ass, and get money out of me to pay back the friend.. =p

Oh, and after that, she had her brother phone me and ask if I could alter a costume for her. =p

Wow...just...wow. This is really crazy. I've never heard of such nonsense! So sorry to hear this happened. At least she didn't try to pursue a ridiculous fabricated lawsuit or anything. Some people!

kuroi_shi
04-26-2012, 05:18 PM
Wow...just...wow. This is really crazy. I've never heard of such nonsense! So sorry to hear this happened. At least she didn't try to pursue a ridiculous fabricated lawsuit or anything. Some people!
Yea, she's totally crazy..
I haven't heard from her in a week, but I imagine she'll call again a few days before the convention and demand the jacket again.

JasonTerror
04-27-2012, 12:21 AM
Wow glad to see thus thread finally being used the RIGHT way..without people telling me I was basically stupid for starting it

Mykaios
04-27-2012, 12:44 AM
I don't understand seller's who don't want to pay paypal's fee for "Goods/services" when you are in fact, SELLING an item and USING Paypal as a service, therefore should pay their fee for the good that YOU are providing or items you are selling. Not to mention, as a buyer, you'd want to send your own payment for good/services as goods/services and its easier to keep tabs of in case a problem arises. Buyers should NOT pay a SELLER's fee.

Not to mention using Paypal is free, so is eBay, so a small fee for their services is perfectly reasonable.

Just my two cents though.

angelbabycakes
04-27-2012, 04:51 PM
I don't understand seller's who don't want to pay paypal's fee for "Goods/services" when you are in fact, SELLING an item and USING Paypal as a service, therefore should pay their fee for the good that YOU are providing or items you are selling. Not to mention, as a buyer, you'd want to send your own payment for good/services as goods/services and its easier to keep tabs of in case a problem arises. Buyers should NOT pay a SELLER's fee.

Not to mention using Paypal is free, so is eBay, so a small fee for their services is perfectly reasonable.

Just my two cents though.

The fee is like $2 or around too. I don't understand why anyone would refuse to pay a small fee to ensure some sort of protection. I won't buy unless I can send as goods/service.

JasonTerror
04-27-2012, 06:07 PM
see i dont really MIND paying the fee, but in my case, i asked if she could send it as a gift and she said ok then decided not to on her own after agreeing to. i mean its not a big deal, but if the buyer agrees to the way they are paying then does the opposite, thats kinda messed up

CapsuleCorp
04-27-2012, 07:18 PM
re: Paypal fees. Paypal's fee is not for just sending money, it's for using a credit card to send the money. And it isn't a flat fee, it's a percentage. So if I'm asking someone for a $300 payment, I could lose up to $20 of that to Paypal because the customer wanted to use a credit card. In that sense, perhaps you could understand why the seller would advocate a way to reduce their own out-of-pocket fees. When it's just a one-off item here and there, it probably isn't a big deal, but when you own a business and every penny that goes out has to be tracked for tax purposes AND is money not actually being earned? That really adds up at the end of the year. I could lose hundreds of dollars in income to Paypal annually - income I need to pay my bills and taxes. So, really, I'm cool with the buyer checking "gift" instead of "goods/services." Maybe it seems like an odd thing to do over single items, but understand the seller's POV before complaining about it.

JasonTerror
04-27-2012, 08:36 PM
Well when I say I don't mind, I more meant in a sake like the one I did..if the item costs so much that your losing like 50 bucks, then hell no I ain't paying for that

angelbabycakes
04-27-2012, 08:59 PM
Well, I can understand why a seller would ask, but honestly, it isn't safe...even if the seller has good reviews and has delivered before, there's always a first, and I'll be the living proof of that. I'd rather the seller tell me up front they won't accept my commission unless I pay as a gift so I know in advance not to ask them if they don't offer that services I feel comfortable with. Neither way is necessarily wrong at all, I'm just saying from personal experience, I won't ever check a commission off as a gift/personal simply because there's no protection from PayPal, and I highly doubt the bank. Pretty sure if I went to my bank and stated that I sent money as a gift to someone in exchange for services, they'd laugh at me and tell me there was nothing they could do since it was sent as a gift. Now, I have however, gone and purchased a puppy from someone and paid them money through PayPal. I took the puppy home that same day I paid them through PayPal, so I didn't mind sending the money as a gift...but thinking back, I'd probably have done it differently at this point in my life (I was 19ish then).

Again, it's understandable why a seller/commissioner would ask to be sent payment as a gift if that much is taken out -- I wasn't aware that so much is deducted, but a seller/commissioner also has to understand that for the buyer's sake and since of security, it can look like a scam and can turn customers off/away. I've personally never had a commissioner not take my commission when I sent payment as a service/good and most my payments are well over $300. I've never had one complain to me before about it. PayPal is a free service, but charges a fee to help with things, so I guess if you want to use it, it's only fair to pay the fee. The fee amount is ridiculous on larger orders though. I wished they'd set a fee limit on larger orders of $5-$10 or something.

Mykaios
04-27-2012, 10:01 PM
but understand the seller's POV before complaining about it.

I mentioned I was both a buyer and seller and I don't see how my post really counts as a complaint.

If you, personally, don't want to pay the fees, then discuss with your customer about a higher price in order for those fees to be covered, since they would have to pay them anyway as a gift (except they won't have buyer protection through 'gift" payments), at least paying the higher price would give them security through paypal.

JasonTerror
04-27-2012, 10:30 PM
Angelbabycakes, I understand completely what your saying, but I'm pretty sure when most commissioners don't mind paying as a service, its cuz they know about the fee andput that into the price already thinking your going to pay that way so they tack on the fee to the costume price so that they don't lose money. Either that or they don't put these earnings in their taxes so its not as bad the ones that do it to make a living

angelbabycakes
04-28-2012, 07:48 PM
Angelbabycakes, I understand completely what your saying, but I'm pretty sure when most commissioners don't mind paying as a service, its cuz they know about the fee andput that into the price already thinking your going to pay that way so they tack on the fee to the costume price so that they don't lose money. Either that or they don't put these earnings in their taxes so its not as bad the ones that do it to make a living

Maybe you're right. I've actually never had a commissioner ask me to send as a gift or anything...I've just always thought you sent as goods/services when commissioning, as it makes the most sense due to buying goods or a service. Lol. I've not noticed a price increase, so maybe they don't count it on their taxes. :)

kuroi_shi
05-28-2012, 09:19 PM
RAGERAGERAGE!!
I'm dealing with a client now who keeps asking me to lower my price, while still providing top quality materials.. He keeps saying that he's a student, and can't afford it.. But, I won't work for free, and since I can't reduce the cost of materials, any price reductions would have to come out of labour..
If you can't afford a costume, don't buy a costume, I'm not a sweatshop in china who can make a tailored suit for peanuts, I need to make money too! =p
What he's asking for would cost about $1000 from a custom tailor, and I'm giving it to him for less than 1/4 of that.
And, to top it all off, he wants this costume in about 25 days, and has not put down a deposit yet.. I have a full time job, and other commissions to do.. Normally I would not do anything if there was less than a month to go without charging a rush fee, but he asked me for a quote 3 weeks ago, when there was plenty of time.
I'm giving him until the end of the week, and if he hasn't paid a deposit by then, I'll tell him I can't do it.

Tsukune
06-04-2013, 03:46 PM
If you ever come across a customer named Garry Tatrow [which I believe to be his real name] be warned as he tends to make a commissioners job difficult with being over the top when it comes to perfection so if you are a new or inexperienced commissioner like myself DO NOT ACCEPT A COMMISSION FROM HIM! At this rate only a Master level cosplayer should accept a commission from him [note: I am only Journeymanlevel] as he's done nothing but pick apart everything I've worked hard to make for him and yet still demand me to remake it for free with express shipping and in an unreasonable short time. Even threatening to take legal action [which as most commissioners know does neither of you little good].

Well that is all I have to say so be warned do not accept a commission from him unless you are 110% confident in your work because 100% just isn't enough for him. And I am not lying I really did try my best to satisfy him despite my current situation having just lost my job.

Good Luck as I know he's in the neighborhood for more commissions [and it doesn't need to be a difficult commission I made him a Natsu cosplay which is quite simple to make and yet this happened].

odinnightowl
09-16-2013, 03:37 AM
ok i have been buying and selling things via ebay on and off for 7+ years and to make this as accurate as possible i logged onto my paypal to check the fees. i know they are the same both ways unless the buyer has money in their paypal account. At $300 the buyer would have to pay an additional $9 charge on credit cards that is how much the sales person would lose at $1000 it is almost $30 and not till around $2000 will the fee be over $50. the sales person should take that into account because to send a payment via paypals gift services costs the buyer more money and takes away all protection. the sales person should always pay the fee unless they specifically request it from the buyer and as a buyer i wouldnt pay it for an item over $50 because them im forking out extra money for nothing at all. Fees are a pain but you shouldnt put that on your customers. if you want the equaltion paypal seems to use it is $0.33 for every $1 sent and that gradually declines to around $0.29 after you reach $500 or so.

At $2000 it was roughly $59 the buyer/sell would pay or lose that is around 2-3% so sellers deal with it.