PDA

View Full Version : Anime Los Angeles 2008: some notes


Hazel Chaz
01-28-2007, 12:18 PM
Today we've opened up pre-registration for next year's convention, which is in 49 weeks -- the first weekend of January, 2008. (4th through 6th.)

Pre-register now or by the 28th of February for $25 for the full weekend. After that, rates go up to the $35/$30 regular/student prices, groups fifteen or more for $25 each; $50 at the door. Pre-registration deadline is the 15th of December, 2007.

We'll be at the Burbank Airport Marriott Hotel and Convention Center (ex-Hilton). Rooms will be $109/night plus tax, or $149/night for executive suites.

After Neo_Serenity has had a chance to look at the property, she'll announce what locations we'll be using for cosplay gatherings. The past three years have made it abundantly clear that we need more than one location! The hotel is mostly concrete, but we'll try to figure some kind of not-too-horrible locations for the gatherings.

You can print out our current flyer (http://www.animelosangeles.org/anime-la/2008/animela4-flyer.pdf) if you like. We're going to be mailing out postcards starting in March (after the rates go up) -- deadline for our first postcard art competition is Valentine's Day, 14th February. (More information can be found in our program book or on the Anime Los Angeles Forums (http://www.animelosangeles.org/bbs/).)

I'd like to thank the cosplay.com community, and all the costumers in general, for their support of the convention and for the amazing 42-entry Masquerade we had last night. You guys rock.

Chaz

Maguma
01-28-2007, 04:40 PM
Well Chaz i did have a great time but my biggest problem, and this may not be the best place to say it but i feel like it does need to be said, that me and TONS of other cosplayers or photographers felt the limitations of where you could stand or photograph were a bit strict! such as the outside area between the the hallway to the lobby and the dealers hall was big enough for anyone to get by but if we stood there for only a few seconds security was all over us!

Hazel Chaz
01-28-2007, 05:32 PM
EDIT: See page 3 (http://forums.cosplay.com/showthread.php?t=102420&page=3) of this thread for the long apology I wrote after this bit.

Well Chaz i did have a great time but my biggest problem, and this may not be the best place to say it but i feel like it does need to be said, that me and TONS of other cosplayers or photographers felt the limitations of where you could stand or photograph were a bit strict! such as the outside area between the the hallway to the lobby and the dealers hall was big enough for anyone to get by but if we stood there for only a few seconds security was all over us!
We were trying very hard to keep traffic moving through the main hall. We had about 1700 warm bodies by mid-day Saturday. Clusters of people (especially people taking pictures) kept forming, blocking the halls, so we were trying to get people to keep moving in order to prevent that.

The reason there was plenty of room to get through in the spots you mentioned is exactly because we were urging people to keep moving as soon as we noticed them stop.

You may have noticed we eased up on that late Saturday night, when there were fewer people at the hotel.

I am thrilled and excited, more than you can possibly imagine, to be leaving this little hotel and moving to a larger property. There's only one narrow hall that we have to deal with; most of the passageways in the Burbank facility are generously wide.

My apologies for our brusqueness of our vigilance, and I hope you'll be willing to give us a try again in our new home.

Chas
01-29-2007, 01:14 AM
Well Chaz i did have a great time but my biggest problem, and this may not be the best place to say it but i feel like it does need to be said, that me and TONS of other cosplayers or photographers felt the limitations of where you could stand or photograph were a bit strict! such as the outside area between the the hallway to the lobby and the dealers hall was big enough for anyone to get by but if we stood there for only a few seconds security was all over us!

Agreed - I wasn't very appreciative of the attitude I received from the convention staff or the hotel staff. In fact, I can't recall a convention I've attended where I was treated so rudely from either side.

evanae
01-29-2007, 01:45 AM
There is a big difference between being strict yet promoting a friendly atmosphere and being downright rude and disrespectful. Acting like the latter will never get the desired results.

Breeface
01-29-2007, 02:30 AM
Agree'd about the staff rudness.
I also thought it was pretty stupid that I had to pay 10 dollars to have a STICKER printed out for another badge since mine popped off somewhere and didn't show up in the lost badge room. :[
I wouldn't have minded paying but I think 10 dollars is a bit much for a flippin sticker...

BART Boy
01-29-2007, 02:32 AM
As it has been stated before, but I'll put in my quick 2 cents here.

I've never been to a convention where the staff has been very rude to the cosplayers when it came to badge checks. I understand the fact that you want to make sure attendees do have badges and all but did the staff really have to give us a lecture about having our badges on our costumes at all times? Majority of us are not kids here, we all know how the convention system works. I feel that there was a badly executed zero tolerance policy going around that was most likely misunderstood. I can understand several staffers being stressed out and being extremely tired but it gives them no right to give us an attitude. Once they see our badge, that should be enough evidence to show that we did pay for the show, I don't see why having displayed at all times would help if we just have it in our pockets and show it to a staffer guarding the door to prove we're attendees.

I strongly suggest that there should be high consideration for next year because this was my first time here at ALA and I don't think many people are going to be coming back to this convention if this is the kind of treatment people are recieving just to go around and have a good time. That is all.

- BART

Nadeshiko
01-29-2007, 02:42 AM
At the moment, I'm drafting a formal complaint.

Mind you, I am against freeloading at conventions that are fan run, but the way security treated paying guests was downright rude.

What I found most appalling was, for lack of a better word, "mundane" hotel guests were even harrassed. On Friday night, I saw a staffer harrass two (Korean?) old ladies that happened to wander around the LP area. These women did not speak English. The staffer was giving them such a tough time.

I was able to forgive the staff last year. We arrived after the registration desk was closed, but we were still followed around the hotel for lack of badge. I was hoping they would improve in this area, but I haven't seen much.

Please revamp the way staffers treat attendees. I do believe it is important for a fan run convention to have memberships sold, but customer satisfaction and retainment is just as important. I like Anime Los Angeles and I hope it continues to improve itself and grow.

But I thought the cosplay contest was run very smooth! If only more anime con masquerades can adopt such a system...*le sigh*

EDIT: I also wonder if the people who did badge security are aware how cosplay photography works. Correct me if I'm wrong, but I heard during the Bleach gathering, staffers wanted the Bleach cosplayers to have their badges out. Most cosplayers do not want their badges in the shoot. It's just how it's done. I leave my badge on my purse of camera. *shrug*

Eurobeat King
01-29-2007, 03:01 AM
I also wonder if the people who did badge security are aware how cosplay photography works. Correct me if I'm wrong, but I heard during the Bleach gathering, staffers wanted the Bleach cosplayers to have their badges out. Most cosplayers do not want their badges in the shoot. It's just how it's done. I leave my badge on my purse of camera. *shrug*

Yeah, I heard that before I started taking pics of the Bleach gathering, how that one lady staffer shouted out for everyone to makesure their badges were SHOWING in the pictures. I think that's the first time EVER in the history of a cosplay gathering that cosplayers were to have to have badges on for a gathering. Usually (the other 99.999% cosplay gatherings) they're supposed to have them hidden/off while posing for pictures.. :razz:

Eurobeat King
01-29-2007, 03:04 AM
I've made a separate thread for voicing your thoughts about Anime LA 2007:

http://forums.cosplay.com/showthread.php?t=102485

Please post there to discuss the con that just finished, since it's more appropriate there and this thread is about the plans for ALA 2008. Thanks.

daoutlaw
01-29-2007, 03:08 AM
I've seen rude staffers before but that lady takes cake. Constantly yelling when not necessary and getting in your face as if you're about to pull bank robbery or something. Dont get me wrong. Great con, but it seemed like few of staffers wasn't familiar with how cosplay in the con works.

Hazel Chaz
01-29-2007, 03:16 AM
I understand the fact that you want to make sure attendees do have badges and all but did the staff really have to give us a lecture about having our badges on our costumes at all times? Majority of us are not kids here, we all know how the convention system works.
If you have any better ideas on how we can reduce the number of "ghosts" other than asking people without visible badges to wear them where we can see them -- we'd love to hear them. Please.

Next year -- since we're talking about next year in this thread -- I'm pleased to announce that the hotel's convention center is a completely separate building. Anyone in that building who's not a member is in the wrong place, and either wandered in by accident or is trying to get in without paying.

That being said, can you give us your thoughts on how we could spot-check to make sure that all the people we see are paying members of the convention, other than to ask that their badges be visible? Keeping in mind, of course, that the person you show your (hidden) badge to might not be the same person who's noticing your apparent badgelessness later.

Keiran
01-29-2007, 12:21 PM
Everyother Con I've been to you have to have your badge to get into the dealers hall, the game room, any panels, the masquerade yada yada.

Just make them show the badges tog et into those areas and you're set. It was ridiculous this year when you coudln't be in the hotel lobby, without having a badge.

jtnishi
01-29-2007, 01:37 PM
You could also take a play out of the Yaoi-Con playbook, where you know area control is of absolute importance, and use a restricted area approach where you need a badge to enter and exit a specific area. Presuming you could control accessways in and out in such a way that they could only be used in case of an emergency, you'd be able to get your anti-ghosting without having to worry so much about checking everyone's badge.

Sin★
01-29-2007, 01:41 PM
Keeping in mind, of course, that the person you show your (hidden) badge to might not be the same person who's noticing your apparent badgelessness later.

I have no problem showing my badge upon request, but to keep it in a visible place at all times is a bit much. Staff members that were well aware that I had a badge (because they had asked to see it not long before) would approach me several times to demand that I keep my badge visible, even though I would only clip it inside my coat, so that it would not show for pictures. And, as many said before me, they were very disrespectful about it.

Personally, I believe the badges should be shown when going into areas such as the con suite, vendors hall, dances, karaoke room, screenings, etc. I even wouldn't mind showing it in the halls once in a while; however, I think for most of us, our main issue was the rudeness shown by the staff - one woman, in particular. They need to come to the understanding that if paying con-goers are going to be treated poorly, they may be influenced to skip out on the convention next year.

linkluver6
01-29-2007, 01:54 PM
any idea on the when the hotel goes on sale?? or could we book pretty soon?


anyways
the fma naruto debate was an awesome idea

I am thinking we should have a
dbz versus naruto debate

or even dare to say
a pirate ninja debate next year

but the debate was so much fun!

Michi
01-29-2007, 02:09 PM
If you have any better ideas on how we can reduce the number of "ghosts" other than asking people without visible badges to wear them where we can see them -- we'd love to hear them. Please.

Next year -- since we're talking about next year in this thread -- I'm pleased to announce that the hotel's convention center is a completely separate building. Anyone in that building who's not a member is in the wrong place, and either wandered in by accident or is trying to get in without paying.

That being said, can you give us your thoughts on how we could spot-check to make sure that all the people we see are paying members of the convention, other than to ask that their badges be visible? Keeping in mind, of course, that the person you show your (hidden) badge to might not be the same person who's noticing your apparent badgelessness later.

If the convention center is an enclosed building, just have people check for badges at the entrances like the con center doors, the dealer's room doors, etc. Having us constantly have our badges displayed is hard for cosplayers. This is especially true for how ALA's badges were clip-on, and some costumes don't even allow for this. This year I had my badge attached to my bag instead.

Chas
01-29-2007, 03:23 PM
Everyother Con I've been to you have to have your badge to get into the dealers hall, the game room, any panels, the masquerade yada yada.

Just make them show the badges tog et into those areas and you're set. It was ridiculous this year when you coudln't be in the hotel lobby, without having a badge.

Exactly. Why be bothered to have your badge out when you're only in the lobby of the hotel - especially if you're a paying guest of said hotel. With the other cons I've attended over the years I've never been hounded for badge visibility quite as extensively - if the convention heads so paranoid about people sneaking into the con without paying why don't they give us wrist bands instead of removable badges? I prefer a badge, but as a cosplayer I keep my badge hooked onto my purse - which apparently didn't fly very well with the floor staff this past weekend. And while a wrist band also gets in the way of a costume, I don't find them quite as intrusive as a clip-on badge. I don't condone sneaking into a convention without paying, but I also don't appreciate paying to be somewhere and then being treated horribly and herded around like livestock, either.

LionBoogy
01-29-2007, 04:00 PM
I usually do not go to the forums, but I'd like to take the opportunity to present a simple point of view for how an event should properly promote itself.

Restaurants survive by good word of mouth of splendidly friendly service, good reviews by celebrated members of the restaurants critics association, and quality checks by customers who also present their reviews to critics. That said, it pains me to see Kevin Lillard of Fansview rudely escorted off the premises and have his badge revoked. He was pretty irate about it. Because he is probably the highest-ranking member of the professional press, along with myself, a con-delisting and bad review by him is definitely not a good thing. Not a good thing at all.

Lily-chan
01-29-2007, 05:00 PM
I was at the Bleach gathering (stuff holder/picture taker) and I laughed when someone yelled that everyone needed to have their badge on. Everyone I know complied, but how about next time instead of shouting that, you just "pause" the gathering for a moment and have everyone show their badge to said badge obsessed staffie, then go on your way? That way we both win.

Also, the idea of having a secure area, and once you show your badge to get in you're good is a good idea, heck, you could even step that up and then also require a badge to be shown to get into the dealer's hall and programming rooms and stuff.

Personally I had a blast, and plan to come to ALA 4 if I can. All of the staffies I ran into were very polite and nice (even the one who yelled at the Bleach gathering, they could have stayed and forced everyone to put their badge on and stayed to make sure that the badges stayed on through the whole gathering). But for some of you who felt you were treated rudely, how were you acting? I know that not everyone who feels that they weren't treated right were running around, surly, and/or loud, but if you are polite and complient then you are much less likely to be treated in any way other than that. Also, if you think someone is being rude you can say "Hey, I'm not feeling like a happy customer here, may I ask you to please be a bit more respectful?" And if they don't, then look at the name on their badge and submit a formal complaint and then that staff will be dealt with most likely.

A suggestion though, I was in the 3rd to last row for the masq and have bad eyes, and I saw a screen to the side of the stage, maybe you could borrow from AX and put the masq up on the screen as well, so the peeps in the back can see a little better too. (Not a complaint, just a suggestion.)

Anele
01-29-2007, 05:15 PM
That said, it pains me to see Kevin Lillard of Fansview rudely escorted off the premises and have his badge revoked. He was pretty irate about it. Because he is probably the highest-ranking member of the professional press, along with myself, a con-delisting and bad review by him is definitely not a good thing. Not a good thing at all.

o_O If you don't mind me asking, why was Kevin kicked out?

Ami Yuy
01-29-2007, 05:21 PM
But for some of you who felt you were treated rudely, how were you acting? I know that not everyone who feels that they weren't treated right were running around, surly, and/or loud, but if you are polite and complient then you are much less likely to be treated in any way other than that.
Except that we were and they still were rude. Normally that would be the case, but for some reason, right off the bat they were rude to all of us, regardless of whether we were just standing around talking (in the designated "standing" area) or taking photos.

LionBoogy
01-29-2007, 05:23 PM
Not exactly sure. I am sure that he got a picture of the staffer and I'm sure that he'll put up a convention review on his own site as well as on the Anime Cons Mailing List.

Neo_Serenity
01-29-2007, 05:24 PM
o_O If you don't mind me asking, why was Kevin kicked out?


I was curious about this as well. I spoke with Kevin at the Gothic Mad Tea Party where he was nice enough to come in and take some pictures of us, and all seemed good at that time. That was around 2 pm on Sunday afternoon.

Chas
01-29-2007, 05:29 PM
o_O If you don't mind me asking, why was Kevin kicked out?

I saw him being harassed by staff for his badge on Sunday afternoon, no less than twice in a ten minute period - despite the fact I could see his badge. He was approached yet AGAIN and he threw his badge. He didn't yell or anything like that. That was all I'd seen, and I don't know if this had anything to do with his being kicked out.

However, keep in mind that this was on Sunday afternoon, after 3 pm. The con was deader than dead and he still had people on his back every minute. I personally don't blame him.

Indigo Dye
01-29-2007, 05:29 PM
I've seen rude staffers before but that lady takes cake. Constantly yelling when not necessary and getting in your face as if you're about to pull bank robbery or something. Dont get me wrong. Great con, but it seemed like few of staffers wasn't familiar with how cosplay in the con works.

seconded.

Hakaider
01-29-2007, 05:50 PM
That said, it pains me to see Kevin Lillard of Fansview rudely escorted off the premises and have his badge revoked. He was pretty irate about it. Because he is probably the highest-ranking member of the professional press, along with myself, a con-delisting and bad review by him is definitely not a good thing. Not a good thing at all.


Kevin was escorted out? I don't recall any other con kicking out Kevin in the past so this must be a first. The man has done so much for cons in the past, so to hear that the staffers escorted him out & revoking his badge, is a real shock.

That's not good publicity for a con...or any con for that matter. Word gets around really fast in the cosplay/anime community and cosplayers and anime fans are the financial backbone of any anime con. You can't have a con with just staffers and no attendees.


I agree with LionBoogy. The treatment of Kevin Lilard is not going help a con's reputation.

If a business (especially a con) won't listen to it's customers, then the customers will eventually stop coming. (A business or a con can ignore the customers's requests at their own peril.) If I'm going to shell out my hard earned money at a con , I don't think that I would appreciate being yelled at constantly. This is why it is essential that con staffers are given some sort of rudimentary training in customer service.

Rogue Marvel
01-29-2007, 06:02 PM
Except that we were and they still were rude. Normally that would be the case, but for some reason, right off the bat they were rude to all of us, regardless of whether we were just standing around talking (in the designated "standing" area) or taking photos.

As I have said other places. There is a big difference between "If you are going to sit can you please move to those open chairs over there?" and "what's wrong, are the chairs not good enough for you?"

Honestly its not that hard to sit down before the con and tell the staff to be nice and polite with dealing with attendees. And it doesn't take that much effort to be polite. You get the same desired result (people moving, ect) but a much happier attitudes and a greater desire to return to the wonderful con with the nice polite staffers.



I will be returning to ALA regardless next year, but if things don't improve I can't stay much about 2009.

Eurobeat King
01-29-2007, 07:01 PM
It was very surprising and shocking to see Kevin of Fansview kicked out of a convention, just a few hours after he had flown in from Texas. He had spent Friday and/or Saturday covering a convention there, and was nice enough to fly to Anime LA on the last day and take pictures of the cosplayers there. :)

But then to have him be treated that badly just for taking pictures in a no-photo zone (or for another reason involving not being allowed to take pictures in a certain area) and then making sure that he actually left the hotel premises was really rude. The group of photographers (myself and others) who were in the courtyard and heard all the commotion would never imagine that happening to Kevin, who's been around the convention scene for a while and has done a lot for the cosplay community and conventions across the states. He's posted the pictures from ALA Sunday on his site but I wonder if he'll post what happened to him in his "Author's Notes" which he usually does after he returns home from a con..

Super No 1
01-29-2007, 07:37 PM
I was there. I saw it and I thought it was a load of crap. Kevin is our colleague and whatever he did, it surely didn't deserve getting the boot.

LionBoogy
01-29-2007, 07:50 PM
On a professional level, I want to remind you all that Kevin Lillard has been covering the con scene for more than a decade along with myself. He and I each have well over a hundred-something con reports under our belts. He does reports and reviews for Viz Communications, as well as offer pictures and other things for numerous anime magazine subscriptions. He is one of the most celebrated members of both the industry and press. People listen to him with great intent. HE IS UNTOUCHABLE. You do not bar him from *anything*. EVERY con out there knows this. To limit his con reporting abilities, you will kill your convention.

Rogue Marvel
01-29-2007, 07:56 PM
On a professional level, I want to remind you all that Kevin Lillard has been covering the con scene for more than a decade along with myself. He and I each have well over a hundred-something con reports under our belts. He does reports and reviews for Viz Communications, as well as offer pictures and other things for numerous anime magazine subscriptions. He is one of the most celebrated members of both the industry and press. People listen to him with great intent. HE IS UNTOUCHABLE. You do not bar him from *anything*. EVERY con out there knows this. To limit his con reporting abilities, you will kill your convention.

I'm willing to bet the staffer who decided to give him the boot had no knowledge of this and probably wouldn't care.


I noticed that most of the staffers who were being rude to people were older and I wouldn't be surprised if a lot of them had the mind set that all anime con attendees were bratty children who had to be reprehended. Even if in reality they are wonderful respected members of the press and convention community.

I hope ALA and other cons take a lesson from this and talks to there staff about being polite and respectful to ALL attendees regardless.

Nadeshiko
01-29-2007, 08:00 PM
Here's a question I want answered.

Was the Airtel Hotel reserved for Anime Los Angeles exclusively?

Correct me if I'm wrong, AniMagic has their Lancaster venue reserved exclusively for them for the entire weekend. Thus, anyone in the hotel is there for the event. The hotel belongs to the convention for the weekend. At least that's what the con chair told me.

This would really help me determining if the "What if you're a hotel guest just staying there for the night, not for the con?" counter argument is valid for this situation. As mentioned before, I saw two ladies who didn't look like they were there for the con, but were still hassled by Wendy (the younger staffer).

I'm currently drafting a formal complaint and if I can be enlightened with this piece of information, I'd appreciate it.

A suggestion to avoid ghosting.

Since Anime Los Angeles will be held at a seperate venue in Burbank, it would be better to just do a main badge check at the front. Sac Anime does this. All the registration desks are at the front of the venue. Thus meaning that anyone in Sac Anime already has membership when they're indoors. We do have security up in the main events area (dealers, panels, gaming, etc), but it is generally assumed that everyone who is there is there for the event.

Unless it is a major liability to the convention and the hotel, badge checks should only be done at main entrances to events.

In short, it's like going throught airport security. By the time you're at the gate, you've already been checked if you have a boarding pass.

I think Anime Los Angeles should take a page out of the World Con book and go for a taster's membership or supporter membership or half a day membership. Last year, K_Valentine and I were followed by a male staffer. We did not arrive until later that day due to 405 traffic. Some of us work, but some of us would still love to do Friday night events. Would it be possible to pay a half a day / night pass if such a thing happens? SiliCon is set up in a way that they have passes for the late night room parties only.

If there are events in the main ALA hotel, have them barricaded off. Yaoi Con practices this as well. There are ghosters at Yaoi Con, but they can't get into any main events either.

inuashley
01-29-2007, 08:01 PM
I have already stated my opinion, but I would like to add that even Anime Expo, which is known to be very tight on their peacebinding/weapons policy/ badge checking, would never act this way. They check everyone's badge at all doors to every event and room. That is the way it should be at ALL cons. You should not have to show your badge numerous times in a lobby or a public place such as a restaurant or bathroom. That is simply unacceptable.

Sonsko-chan
01-29-2007, 08:17 PM
So, I heard that there was going to be a mascot cosplay contest in 08. Rumor? Because I'd like to cosplay Ala. I almost did for 07, but ran out of time.

Hazel Chaz
01-29-2007, 10:28 PM
This is my fault.

I would like to take a moment to publicly apologize for some of the decisions and policies that I put in place and my staff carried out. I'll explain how I came to make some of them, and how they turned out, and what I hope we can do differently next year.

First of all, the "no congregating zones." We designated certain areas as places that we really didn't want people to clump up and block, because we expected to get 1800 people filling up the place and didn't want to have an unsafe situation. We were extremely limited in how we could mark these areas, unfortunately, because the only thing we could use to tape things down was the blue painters tape, or to use freestanding signs.

Okay, that's simple enough, but how did it backfire on us? Because (as mentioned in some other posts) we were usually enforcing it with a "zero tolerance" approach. I apologize for that.

As most of you saw, we did have lots of crowds, but we didn't have the massive crush of people that we had last year. We had more people, but because we had use of the entire facility they were spread out. True, a certain amount of the lack-of-crowding is because of the strict move-it-along enforcement, but now that I can look back at the whole weekend I realize that we just didn't have the same density of crowding that we were remembering from last year.

It's been a puzzle to me, trying to figure out how that happened -- because mid-day Saturday last year we had the same amount of space -- but I think I've figured it out. The overcrowded conditions we had last year were primarily late-afternoon -- not mid-afternoon -- when we had to vacate the tower and gardens area. So from that point onward, last year, we were all crammed together in the main building; and that's what stuck in my memory. I took that memory, added 50% as a ballpark estimate for this year's crowds, and was freaking out as to how bad that would be -- and I didn't take into account the fact that we didn't have to leave the garden this year.

So the don't-stop-in-the-hallways rule -- as well as the rigid enforcement of it -- was a mistake. And it's a mistake I made. It all flows down from the top; if I tell all the rovers to say "have a nice day" every time they talk to another member, they'll do it. The buck stops here: this was my policy decision and my error. I am truly, deeply sorry for it.

Moving on to badge enforcement. Again this goes back to the "ohmigod we're going to be busting at the seams." As an aside here, I originally believed that we'd be in trouble if we went over 1600 but I was talked into setting the cap at 1800. It turns out that 1800 was correct, and we didn't bust out at the seams, but I was paranoid about the situation all through the year and up through Saturday evening.

Anyhow given that we wanted to have a handle on the maximum number of people we could have, I wanted our people to make extra-sure that we didn't have unbadged people -- and therefore people we hadn't included in our count -- coming in and crowding our facility. But what I lost sight of is the fact that the heavy-handed enforcement, intended to put a damper on the non-members, had a side effect of alienating many of the members.

It's a trade-off. You do one thing, and there's another thing that's a side effect. I chose poorly, and this is my fault. I am sorry about the excessively zealous enforcement.

(As an aside, I'd like to thank the people who have pointed out here that lanyards for the badges makes it easier for people in costumes to wear their badges. I try to make Anime Los Angeles a cosplay-friendly convention, but hadn't really made the connection until it was pointed out here in conjunction with the whole badge-checking issue. I'm looking into the cost for lanyards next year. Pick one: Plain ones, sponsored-by-some-company, Anime Los Angeles-logo lanyards, or who cares what they say?)

Onto attitude. Again, I was paranoid about our crowding situation, and overreacted. In this instance, I was concerned about whether we'd have enough people for crowd control, and we were recruiting rovers left and right. Some of them don't really have the mellow Anime Los Angeles flavor I'm looking for. (A few of you may remember our first year, when one young lady on our Ops team prompted a number of complaints, and you'll notice she wasn't back the next year.) In addition, as I've said, I was setting policy that more or less directly resulted in some of them being more forceful than they would have naturally been. These two factors resulted in too much unpleasantness, and I apologize for setting things up the way that I did.

Now, there were a few people that were horsing around, including sitting or standing on top of hotel tables for photos. We asked those people to get down, because (1) we don't want to have anything broken, and (2) a table indoors and a few lamps outdoors got broken last year, so we were extra-sensitive about it. Were our people too forceful in requesting them to get down? Quite possibly, if the rover I think was there made the, ahem, request. I am sorry about that; I don't want the ops staff to be rude to the other members.

A lot of this is going to be very different next year, in a larger facility with better access control options -- the "convention space" or "badge zone" will be a completely separate building, so having badge checking on the doors and just keeping our eyes open inside the building should make things a lot more like the mellow flavor I want us to have. But let me continue on with my reply to this year.

Weapons: Okay, maybe our weapons policy is due for a re-write. It basically boils down to this:

Rule 1, No guns, no fake guns, no real guns, nothing that actually shoots projectiles (no squirt guns), nothing that looks like it might be a real gun, and orange tips don't make a difference because they can be faked. We'll still be near an airport -- a busier one -- and we don't want something a cop might mistake for a gun and not an obvious prop. Plus we don't want people shooting things or people inside the facility.

Rule 2, everything else that can be construed as a weapon, don't wave it around, don't bump into people with it, and make sure nobody else is likely to grab it from you. "No brandishing."

Rule 3, Masquerade (and a few other special situations) can authorize temporary variations to these rules in carefully controlled situations.

We're probably going to want to add a rule covering photo ops; suggestions on how to word that are welcome.

Ah... what else? I'm probably missing a few other things that are my fault. All the unpleasantness is my fault. I'll figure out my other poor decisions and apologize for them as soon as I can clarify my thoughts on them. I haven't read the entire thread yet, only half of it; I just got home (Anaheim) from the hotel with my third truckload of stuff (which is the first truckload that was destined to come down here), and in a few minutes I'll be heading back out to get the last load; 27 heavy boxes of magazines that were delivered to the hotel too late to be stuffed into the reg bags. And for those who've heard, my mom's doing fine, they expect to release her from the hospital tomorrow morning.

I'll check back when I've caught my breath, but it might not be until tomorrow morning...

Chaz
chairman, Anime Los Angeles

KikyouLuver
01-29-2007, 10:30 PM
i know next year will be better....sorry guys but with everything that went on this year, there is no way they wont currect their mistakes....so i have faith in the staff that next year they will return to the awsome ALA we know in love..im looking forward to it and trying to prereg already. GOOD LUCK

audioventchick
01-29-2007, 10:34 PM
The attitude my friends and I received from some of the ALA staff was nothing short of rude and VERY unacceptable. It wasn't ALL of the staff, like the ones in front of the dealers hall and events who checked badges were fine and very nice. But to DEMAND badges in places where there were no badge requirements was stupid. And some notes, I would remove Katherine Thornton from the staff list if she's coming back next year, or from any other convention for that matter.

crowbarzero
01-29-2007, 11:08 PM
Since I rarely went places that required my badge I just ignored the few staffers that told me that I need to show it at all times (since I was in costume). Lucky I suppose compaired to many others.
Most of the problems I saw came from the hotel staff. My friend reserved a non-smoking room and when the group got there to get the room, they tried to give us a smoking room. We ended up telling them that one of the people in the room (specifically myself) has asthma and they finally shaped up and gave us our room. I also heard about other instances where people were given other people's rooms and were told by the hotel, "We'll figure it out tommarow". Since ALA will be in a different location next year I'm hoping everything will go much smoother.

Eveil
01-29-2007, 11:58 PM
If you have any better ideas on how we can reduce the number of "ghosts" other than asking people without visible badges to wear them where we can see them -- we'd love to hear them. Please.

Next year -- since we're talking about next year in this thread -- I'm pleased to announce that the hotel's convention center is a completely separate building. Anyone in that building who's not a member is in the wrong place, and either wandered in by accident or is trying to get in without paying.

That being said, can you give us your thoughts on how we could spot-check to make sure that all the people we see are paying members of the convention, other than to ask that their badges be visible? Keeping in mind, of course, that the person you show your (hidden) badge to might not be the same person who's noticing your apparent badgelessness later.



How about those volunteers learn and excerise simple English words such as "please", "thank you", "excuse me" and "sorry".
Do not yell.
Do not harass and single people out. The same staffer repeating to ask to see a badge on the same person (even after showing it to them) is beyond uncalled for.
Or even less "move out of the way of traffic!" yelling when someone stops OUT OF THE WAY (as in like up against the wall, there is plenty of room for others) in the span of pretty much 5 seconds.

Take weather into consideration. There was rain, was the con prepared? Obviously not.
Yeah, let's go outside in the rain for pics since there are too many 'non photo area's inside.
What an awesome idea to have masq people wait out in the rain too.

I appologise for the obvious sarcasm, but it was a real dissapointment and turning into the next ani-magic.

jtnishi
01-30-2007, 12:00 AM
Was the Airtel Hotel reserved for Anime Los Angeles exclusively?

Correct me if I'm wrong, AniMagic has their Lancaster venue reserved exclusively for them for the entire weekend. Thus, anyone in the hotel is there for the event. The hotel belongs to the convention for the weekend. At least that's what the con chair told me.

This would really help me determining if the "What if you're a hotel guest just staying there for the night, not for the con?" counter argument is valid for this situation. As mentioned before, I saw two ladies who didn't look like they were there for the con, but were still hassled by Wendy (the younger staffer).
That's the part that made the reports of control issues seem much worse for me: my understanding was that in fact, the block size for ALA did not contain all of the hotel rooms. (http://community.livejournal.com/animelosangeles/44191.html?thread=122783#t122783) That would mean that any badge check blocking shouldn't have reasonably stop non-badged members from entering public spaces of the hotel, because there'd be no reasonable way to tell if a person was in fact a con attendee or not without a badge.

Ami Yuy
01-30-2007, 01:06 AM
I'm looking into the cost for lanyards next year. Pick one: Plain ones, sponsored-by-some-company, Anime Los Angeles-logo lanyards, or who cares what they say?

Lanyards in any form would be fabulous, whichever is best cost-wise for the con I guess.

Eurobeat King
01-30-2007, 01:13 AM
Lanyards in any form would be fabulous, whichever is best cost-wise for the con I guess.

I had one which I had brought with me from previous cons, and on one side I had my Anime LA badge, and on the other side I had my cosplay.com business card. So when either side was showing, when I took pictures of cosplayers they would know where to look for the pictures.

BUT.. I still got stopped a few times by staffers who yelled out "Sir! Show me your badge" or "Flip your badge around!" when they saw the non-ALA badge side. Like I can really help which way my badge is showing with all the walking around I did at the con?? GMAFB! :mad:

Ami Yuy
01-30-2007, 01:20 AM
I had one which I had brought with me from previous cons, and on one side I had my Anime LA badge, and on the other side I had my cosplay.com business card. So when either side was showing, when I took pictures of cosplayers they would know where to look for the pictures.
*nods* This is normally what I do (with a custom "Ami Yuy" side too :P) however I forgot mine at home. And really, not all attendees are veteran con-goers and even we don't always have them so it's always nice to have them provided. ^^

Hazel Chaz
01-30-2007, 06:00 AM
Most of the problems I saw came from the hotel staff. My friend reserved a non-smoking room and when the group got there to get the room, they tried to give us a smoking room. We ended up telling them that one of the people in the room (specifically myself) has asthma and they finally shaped up and gave us our room. I also heard about other instances where people were given other people's rooms and were told by the hotel, "We'll figure it out tommarow". Since ALA will be in a different location next year I'm hoping everything will go much smoother.
Room blocking is in our contract. And Marriotts are all non-smoking now.

Before the convention, the hotel said they'd "try" to make sure that we got the rooms we expected to get. They were even making noises about our possibly not getting room 180 for the Con Suite! The room blocking was just horrible this time out, despite the good track record of the Airtel in years past. We just don't understand it, unless they were giving us an incompetently hard time because this was our last year there. Did you know that they had some dance practice group move into Concorde III (aka LP3) before we'd finished packing up the tech gear on Sunday night? Just astonishing, I'm pretty sure our contract gave us exclusive use of the Concorde ballrooms until later in the evening.

The Burb will be much better on the whole room-blocking issue. In the past, with other conventions, we've had people staying who were very sensitive to most cleaners and we've asked them to open the windows and let the room air out for a few days before the sensitive fans arrive -- and they've done it. We have high hopes for our experience in Burbank.

Here's a question I want answered.

Was the Airtel Hotel reserved for Anime Los Angeles exclusively?
... This would really help me determining if the "What if you're a hotel guest just staying there for the night, not for the con?" counter argument is valid for this situation. As mentioned before, I saw two ladies who didn't look like they were there for the con, but were still hassled by Wendy (the younger staffer).
We were constrained by the shape of the space. We had exclusive use of the function space, so in the main building that's everything starting just past the gift shop and the snack bar. The hotel doesn't have a clear demarcation point, it's too small for that. I tried to make sure that our badge enforcement area began on the far side of the lobby area, where we had the "Badge Zone" signs up.

I'm currently drafting a formal complaint and if I can be enlightened with this piece of information, I'd appreciate it.
More formal than this? This is a public forum; are you looking to send in a private note as well?

A suggestion to avoid ghosting.

Since Anime Los Angeles will be held at a seperate venue in Burbank, it would be better to just do a main badge check at the front. Sac Anime does this. All the registration desks are at the front of the venue. Thus meaning that anyone in Sac Anime already has membership when they're indoors. We do have security up in the main events area (dealers, panels, gaming, etc), but it is generally assumed that everyone who is there is there for the event.
That's pretty much what we're planning on for Burbank; badge checking on the perimeter, with one open door to get to the Reg desk.

Eveil
01-30-2007, 10:59 AM
More formal than this? This is a public forum; are you looking to send in a private note as well?

Thought it was already obvious to the fact that it's what she ment, for some reason that comment kinda rubs me the wrong way.

Hazel Chaz
01-30-2007, 12:23 PM
Thought it was already obvious to the fact that it's what she ment, for some reason that comment kinda rubs me the wrong way.
I just don't know what someone means by "filing a formal complaint."

Maguma
01-30-2007, 12:26 PM
Probably a well written and thought out complaint with stupid rules and regulations on how it should be given, or you could just email said people and just vent

Rogue Marvel
01-30-2007, 12:43 PM
I just don't know what someone means by "filing a formal complaint."

Well not con chair reads all the public forums, so I think they were referring to sending in a letter to make sure someone heard what they had to say.


I know for some of the bigger cons and even some of the smaller, they pay no attention to your gripes in less you go to con gripe or send them a letter. They consider forum talk as mindless ranting.

Speaking of forums, I think some people (myself included) are waiting to be 'approved' so they can start talking on the official con forums. Just so you know and maybe could have that looked at.

Iloveknives
01-30-2007, 01:03 PM
Hazel Chaz :If you have any better ideas on how we can reduce the number of "ghosts" other than asking people without visible badges to wear them where we can see them -- we'd love to hear them. Please.

"If you have any better ideas on how we can reduce the number of "ghosts" other than asking people without visible badges to wear them where we can see them -- we'd love to hear them. Please."

I was thinking for next year how about wristbands? they are easy to wear and easy to hide for a picture :bigtu:

BrianAnim
01-30-2007, 01:13 PM
I was thinking for next year how about wristbands? they are easy to wear and easy to hide for a picture :bigtu:

Not really, most costumes would look bad with a clored wristband, plus it makes taking showers hard as the bands usually get kind of soggy and grose after awhile and you'd have to get new ones every day

PS: Chaz your inbox on here is full.

PikminLink
01-30-2007, 02:08 PM
I was thinking for next year how about wristbands? they are easy to wear and easy to hide for a picture :bigtu:

wristbands cant be worn with all costumes, for examnple, how am i supposed to wear a wristband with my OoT link, when he wears thick gauntlets and then how do i take it off. If i wear it over, It could damage the costume, and I would constantly have to keep getting a new one? Or under the gauntlets but then I would always have to take them off each time someone wants to see my band.
Wristbands can also damage costumes
yaoi con uses wristbands, and i really hate wearing them, becuase sometimes i would have to take parts off the costume just to 'show' it. and that could be a hassle for many cosplayers

yeah...im not for wristbands.

I say landyards, theres no better way that i can think of

Hazel Chaz
01-30-2007, 02:11 PM
Well not con chair reads all the public forums, so I think they were referring to sending in a letter to make sure someone heard what they had to say.

I know for some of the bigger cons and even some of the smaller, they pay no attention to your gripes in less you go to con gripe or send them a letter. They consider forum talk as mindless ranting.
Not me, I've been listening on cosplay.com since day one... and we have the Anime Los Angeles forums setup deliberately to foster communication.

Speaking of forums, I think some people (myself included) are waiting to be 'approved' so they can start talking on the official con forums. Just so you know and maybe could have that looked at.
Oh! I'll get right on that. We've got 41 signups in the pending file, although more than half of them look like they're spambots. Grr....

BrianAnim
01-30-2007, 02:46 PM
*hates dealing w spambots*

inuashley
01-30-2007, 03:31 PM
Lanyards, at least for me, are horrible when I'm wearing a costume. If I have a belt on my costume, the best thing I can do is tie it around that. Otherwise I have no where to put it, and I'm certainly not going to put it around my neck. I don't understand where the cosplayers who like lanyards are coming from. If some of you can explain to me why you like lanyards, that would be nice ^^.

PikminLink
01-30-2007, 03:47 PM
Lanyards, at least for me, are horrible when I'm wearing a costume. If I have a belt on my costume, the best thing I can do is tie it around that. Otherwise I have no where to put it, and I'm certainly not going to put it around my neck. I don't understand where the cosplayers who like lanyards are coming from. If some of you can explain to me why you like lanyards, that would be nice ^^.

i usually use the landyard to tie it around something, it doesnt have to be a belt, but for me its always been easier to hide i dont know lol

Rogue Marvel
01-30-2007, 03:49 PM
Lanyards, at least for me, are horrible when I'm wearing a costume. If I have a belt on my costume, the best thing I can do is tie it around that. Otherwise I have no where to put it, and I'm certainly not going to put it around my neck. I don't understand where the cosplayers who like lanyards are coming from. If some of you can explain to me why you like lanyards, that would be nice ^^.

because they are easy to put on and take off. Easy to tie around your wrist and bag and much more convenient when you don't have a place to clip your badge.

The other option is safety pins which is less cosplay friendly since they are hard to get on and off and can leave holes in costume fabric.

Personally I say clip on badges handed out with lanyards and the understanding that cosplayers will tuck there badges away for safe keeping and photos. If you need to see it to double check that they are infact part of the con, ask them nicely to see their badge. Don't bother them over and over or yell at them for not having it visible at all times.

Do that and you will have happy attendees and cosplayers

Sin★
01-30-2007, 03:54 PM
Lanyards, at least for me, are horrible when I'm wearing a costume. If I have a belt on my costume, the best thing I can do is tie it around that. Otherwise I have no where to put it, and I'm certainly not going to put it around my neck. I don't understand where the cosplayers who like lanyards are coming from. If some of you can explain to me why you like lanyards, that would be nice ^^.

I have to agree with inuashley. Lanyards are just a hassle for me. I can't wear them around my neck because they are difficult to get over the head when wearing a wig, hat, or hair accessories, and so I am left to either tieing it around an item I am carrying, or wrapping it around my wrist. I actually prefer the clips because I am able to clip it somewhere discrete that won't show in photos.

Why not offer a choice between a clip and a lanyard? I think we were able to do that last year, if I remember correctly.

inuashley
01-30-2007, 03:57 PM
I have to agree with inuashley. Lanyards are just a hassle for me. I can't wear them around my neck because they are difficult to get over the head when wearing a wig, hat, or hair accessories, and so I am left to either tieing it around an item I am carrying, or wrapping it around my wrist. I actually prefer the clips because I am able to clip it somewhere discrete that won't show in photos.

Why not offer a choice between a clip and a lanyard? I think we were able to do that last year, if I remember correctly.

I like that idea of offering a choice. Either that, or allowing us to use our clip from this year's badges, would be helpful ^_^

Asuma'sFire
01-30-2007, 03:57 PM
Hmm...I thought the clips were a good idea compared to the crappy lanyards that AX gave out last year with a defect on the ring that held the badge. haha seriously...I was jumping around with the badge on my waist and it didn't come off. For the Conservice room....it should be bigger...and the service was great =)

Ami Yuy
01-30-2007, 04:43 PM
Lanyards, at least for me, are horrible when I'm wearing a costume. If I have a belt on my costume, the best thing I can do is tie it around that. Otherwise I have no where to put it, and I'm certainly not going to put it around my neck. I don't understand where the cosplayers who like lanyards are coming from. If some of you can explain to me why you like lanyards, that would be nice ^^.

As Rogue Marvel said:
because they are easy to put on and take off. Easy to tie around your wrist and bag and much more convenient when you don't have a place to clip your badge.

I use lanyards to easily tie them around a bag strap so that it will stay attached to the bag and it is then easily retrievable because you can just pull it out by the lanyard. Clips alone are very inconvenient for me, no matter whether I'm cosplaying or not because the badge is easily lost in my bag or I have no place to clip it.

Also not everyone is cosplayers, so I'm sure many would prefer to have lanyards available.

Safaia
01-30-2007, 05:10 PM
I would love lanyards of any kind. Whatever would be cheapest for you~! I brought my plain one from PMX, but my bf forgot his, and was nervous that his badge would fall off. Options would be good. Or even just charging say, $1 for one? That way there would be a choice, but it might patch up the chance of losing money over them?

Also, I can't believe that people are acting as if Chaz can control how other people act. Yes, he is the head of the beast that is ALA, but that doesn't mean that he can control where every foot goes. I'm sure that he feels horrible over how everyone feels, especially with so many negative reactions. Yes, there were mistakes, but I'm sure that with all this brainstorming, next year will run a lot smoother.

I had some awkward moments, but I let them go because of how there were so many people and such little space. Overall though, I had a fantastic experience and am very excited about going next year, hopefully with some finished costumes. :)

Karisu-sama
01-30-2007, 05:12 PM
I just don't know what someone means by "filing a formal complaint."

Yes, she means a private e-mail with details. Nadeshiko is a good friend of mine, I have seen the draft of it.

I believe the term "formal complaint" is inadvertently one I was responsible for, in mentioning a certain separate Masquerade issue on my journal, and THAT issue specifically requires filing of a formal complaint via sending email to the Masquerade Directors so that it may be pursued.

Complaints about the security are not the same as the Masq. allegations issue though, and do not necessarily require "formal procedure" - but sending security-complaint email that is more private and not shared with the whole world is not a bad thing. For one, people signing their real names to a letter may prefer not to share that identity with the whole world. :)

Hazel Chaz
01-30-2007, 05:18 PM
Also, I can't believe that people are acting as if Chaz can control how other people act. Yes, he is the head of the beast that is ALA, but that doesn't mean that he can control where every foot goes. I'm sure that he feels horrible over how everyone feels, especially with so many negative reactions. Yes, there were mistakes, but I'm sure that with all this brainstorming, next year will run a lot smoother.
It doesn't matter if I directly control how our staff behaves. What matters is that they were doing it on my behalf, and if they're doing it poorly it's still my responsibility. Ideally, one figures it out quickly enough to correct the situation, but even if that doesn't happen I still take responsibility.

For many people, I am the face of Anime Los Angeles. I go to other conventions, I talk it up, or I quietly bring soft drinks to cosplay picnics to support their events. If I am considered the convention's representative, then everything comes back to me. I am responsible for fixing things as soon as possible or next time around as the case may be, or folding the tent if it comes to that (not that I'd be thrilled about losing our deposit with the hotel).

I appreciate you trying to say it's not my fault, but it is. I'm indirectly responsible for everything people do in the name of the convention. Fortunately most of that is darned good...

Karisu-sama
01-30-2007, 05:20 PM
i usually use the landyard to tie it around something, it doesnt have to be a belt, but for me its always been easier to hide i dont know lol

Ditto. :) I try to always bring one of my old lanyards to a con, because I hate clip-badges. :)

Hazel Chaz
01-30-2007, 06:36 PM
Ditto. :) I try to always bring one of my old lanyards to a con, because I hate clip-badges. :)
When Svet and Dee asked if they could have lanyards I went down to reg. The lanyards were all gone, but Jeanne (I think) gave me hers and I pulled an old Loscon lanyard -- the red one with the carabiner clip -- out of my bag and brought them up to our GoHs.

So, yeah, it's really looking like offering them as an option would be a good thing. A freebie; we'll always hand you a clip, and you can grab a lanyard if you want one. The simple kind with the little ring is probably good enough because you can clip your badge clip to it...

Safaia
01-30-2007, 06:44 PM
Very true. I love ALA, it was my first con in '05.
I find it admirable that you take all the blame, it just makes me worry that some of the staff who made others uncomfortable might be unaware on how they upset so many people.

RivetSPOOn
01-30-2007, 06:57 PM
Very true. I love ALA, it was my first con in '05.
I find it admirable that you take all the blame, it just makes me worry that some of the staff who made others uncomfortable might be unaware on how they upset so many people.

They'll be made aware of it. Some of them went so far as to administer the same treatment to fellow staffers. Anonymity went right out the window when that happened.

Hazel Chaz
01-30-2007, 08:18 PM
Very true. I love ALA, it was my first con in '05.
I find it admirable that you take all the blame, it just makes me worry that some of the staff who made others uncomfortable might be unaware on how they upset so many people.
One of my functions as chair is to accept responsibility; another function is to pass messages to other members of the staff. I can guarantee you that I've got messages to pass on.

Trust me, everyone's wide awake and paying attention. As you've seen, a number of staffers have posted here, and a larger number of them have been reading these threads and talking about all of this offline.

linkluver6
01-30-2007, 08:32 PM
This is my fault.


All the unpleasantness is my fault.

Chaz
chairman, Anime Los Angeles



awwwwwwwwwww Chaz that is not true
its not your fault staffers were rude at all
you only tell people what they need to do, they dont need to be pushy about it
I appreciate your concern
this was my first ALA and despite some of the problems I had a BLAST
and I am definitely coming back next year
thankyou for putting on an awesome convention and I really appreciate it
:bigtu:

Serey-chan
01-31-2007, 12:40 AM
So, yeah, it's really looking like offering them as an option would be a good thing. A freebie; we'll always hand you a clip, and you can grab a lanyard if you want one. The simple kind with the little ring is probably good enough because you can clip your badge clip to it...

Hear hear! ^^ My Ame-Warashi wig (featured in my avatar...) is VERY lanyard-unfriendly, but my other costumes could tolerate a lanyard. Having a lanyard that can have a badge clipped to and unclipped from it is a great idea! ^^ I'd even pay extra for it! It'd be cool if they said Anime Los Angeles on them, but if a sponsor pays for them, I wouldn't mind that either! ^^

Narniacat
01-31-2007, 01:02 AM
what if the lanyard could be taken off and put on in ways other than over the head? like a snap or something... then people with wigs or other issues... just an idea. I do love the clip+lanyard idea.

BoinkCoBoy
01-31-2007, 01:15 AM
what if the lanyard could be taken off and put on in ways other than over the head? like a snap or something... then people with wigs or other issues... just an idea. I do love the clip+lanyard idea.


Something like these breakaway lanyards (http://www.lanyardsupply.com/lanyards/plain-safety-lanyards-ly403-14.htm)? A number of companies make lanyards like these that have a breakaway clasp or velcro in them (the idea being that if the lanyard catches on something, it pulls free rather than dragging you with it).

Karisu-sama
01-31-2007, 01:38 AM
Not really, most costumes would look bad with a clored wristband, plus it makes taking showers hard as the bands usually get kind of soggy and grose after awhile and you'd have to get new ones every day


No, no wristbands please, that's a bad idea - they do that at Yaoicon, but that's because Yaoicon HAS to insure that everyone who is there is someone who has proven they are over 18 - unlike badges, the wristbands are not removable and transferable to someone under 18.

I like a lanyard that I can tie to things, like my prop (it can come off temporarily fairly easily for photos), or my bag (which I get a friend to hold for photos)...

Narniacat
01-31-2007, 02:10 AM
Something like these breakaway lanyards (http://www.lanyardsupply.com/lanyards/plain-safety-lanyards-ly403-14.htm)? A number of companies make lanyards like these that have a breakaway clasp or velcro in them (the idea being that if the lanyard catches on something, it pulls free rather than dragging you with it).

exactly like that :D

AgentSakur9
01-31-2007, 10:48 AM
SO yeah...... about next year... since we have an opportunity to pre-reg for 2008 super early, does that mean we can get the "Con Rate" if we book the room right now as well?

Oh and I used a lanyard from Office Depot. They come in multi-packs pretty cheap... I think you can even buy em in bulk cuz I happen to help run a Non Anime/Comic/Sci-fi Show.... and we seem to have enough. I don't buy the supplies though or the most popular way is to have them sponsered... but again I dunno how that works... I mostly do staging and such.

Dany
01-31-2007, 12:13 PM
For me? I like clips. Clips are movable. They can be put just about anywhere on a costume (more than once I have heard of ladies clipping their badges to the petticoats of large dresse ;) ), and as Chaz said, it can also be hooked onto certain type lanyards if it makes sense to use one. Clips, in the right spot, usually do not do damage to costumes either, and can be quickly moved and put in other places.

They need to have good purchase so they do not fall off, and I suggest perhaps some tape to go around the clip snap as they have a tendency to come apart sometimes (leaving a clip and no badge!), but outside of that, they're pretty reliable.

I have a bunch of clips for the many badges that I manage to keep handy, most of which are costume IDs, which are good for people who come up and ask what the costume is that I'm wearing. They just show a picture of the character, the name, and what they are from. A lot of people have a better time recognizing who I'm trying to be that way, since they may not remember a name, but they recognize the character source when they see the photo.

Serey-chan
01-31-2007, 04:19 PM
Something like these breakaway lanyards (http://www.lanyardsupply.com/lanyards/plain-safety-lanyards-ly403-14.htm)? A number of companies make lanyards like these that have a breakaway clasp or velcro in them (the idea being that if the lanyard catches on something, it pulls free rather than dragging you with it).

*drools over the black breakaway with keyring* That's a cosplayer's dream... *_* Wig and costume friendly! And those who like to clip their badge may do so! *^^*

Christophe
01-31-2007, 09:41 PM
Most of the complaints and comments that needed to be said about this year have been said, so this post is directed more towards the ALA next year:

Apologizing and accepting responsibility is a good first step towards making things right, and we really appreciate the statement and the attention given to the situation now.

Something bothers me about the attitude taken towards attendees from the top on down. Things that were said before the apology bring some light as to why the harassment of attendees occurred this year.


If you have any better ideas on how we can reduce the number of "ghosts" other than asking people without visible badges to wear them where we can see them -- we'd love to hear them. Please.


It bugs me that before apologizing, when people are basically saying that this was perhaps the least enjoyable con they’ve ever been to, you are still concerned about getting rid of “ghosts” as if it were the most important thing. With complaints of badge Nazis, pricey badge replacement and pressure on one day attendees to pay the full $40, it seemed painfully obvious this weekend that money was the top priority of Anime Lo$ Angele$.

Most – if not nearly all people who attend a con site ARE paying members who have badges. We aren’t criminals and we aren’t trying to sneak in for free or take your money. Most of us are happy to support these events financially and put hard work in to contribute in other ways as well. The vast majority of attendees should never have their experience ruined because of the *possibility* that someone might be trying to cheat you. It seems as though the reason the badge nazi problem happened, permeated from the top and because you/senior staff did not TRUST your attendees from the getgo. That’s why I was curious as to exactly what these staffers were TOLD to do because they were so CONSISTENTLY rude and abrasive and treated us with so little dignity.

More trust issues here:


Anyhow the reason why we charge for replacing lost badges is to encourage people to keep better track of them, and because we don't want people "losing" them when they're really trying to pull a fast one on us. Mostly it's the former, which is why the replacement cost is so low; if we truly believed every lost badge was potentially someone committing a fraud, the cost would be much higher, perhaps even full rate. Compare to other conventions' policies when you get a chance...


I did. Anime Expo’s replacement fee is still only $5 even though their membership fee is higher than ALA’s. No one likes losing a badge, but it happens. Charging $10 for a replacement just sounds greedy and only serves to make people want to not pay at all!

You still have not addressed the problem that people who weren’t attending con events were being harassed (i.e. poor old Korean women who didn’t speak English, parents in the hotel not attending, people obviously loading cars. Should I be afraid that my dad will be harassed next year when we’re loading equipment? Not everyone who makes contact with congoers should have to have a badge to be there, if they are in common public areas and/or paying guests of the hotel. Not all members of families are anime fans or are there to attend the events, as they may be there on behalf of their children who are miraculously allowed to go, and paid for their kids’ badges. These half-attendee families are people you DO NOT want to offend.

CON EVENTS and designated areas such as dealers room, gaming, con suite, etc. are really the only enforceable areas in which badges should be checked. Other cons DO NOT even harass non-badged cosplayers so as long as they are in common areas where events are not being held. This is the way it should be, even if you are afraid some people might not buy memberships, because these people would not buy them anyway – badge Nazis present or not.

On a professional level, I want to remind you all that Kevin Lillard has been covering the con scene for more than a decade along with myself. He and I each have well over a hundred-something con reports under our belts. He does reports and reviews for Viz Communications, as well as offer pictures and other things for numerous anime magazine subscriptions. He is one of the most celebrated members of both the industry and press. People listen to him with great intent. HE IS UNTOUCHABLE. You do not bar him from *anything*. EVERY con out there knows this. To limit his con reporting abilities, you will kill your convention.

I did not know this till just now and I am outraged. What Lionel says is more true than you could ever believe. Kevin Lillard’s work has inspired a new generation of enthusiasts to attend cons where they may have otherwise just stayed home. Because of Kevin, even *smaller cons* get national if not international coverage and exposure in publications like Newtype magazine. He has worked hard for his fellow fans and from what I hear got “kicked out” trying to protect an attendee. He is one of the nicest, most giving people involved in the Anime Con world and the LAST person who deserved to be harassed, much less kicked out of a con. Where is his apology? If it hasn’t been done already this man should be getting a lifetime membership and his expenses paid for next year. Really, mistreating someone of this caliber is a travesty and shame, and a testament to what a catastrophe ALA 2007 was. I’m out of words.


Next year -- since we're talking about next year in this thread -- I'm pleased to announce that the hotel's convention center is a completely separate building. Anyone in that building who's not a member is in the wrong place, and either wandered in by accident or is trying to get in without paying.

That being said, can you give us your thoughts on how we could spot-check to make sure that all the people we see are paying members of the convention, other than to ask that their badges be visible? Keeping in mind, of course, that the person you show your (hidden) badge to might not be the same person who's noticing your apparent badgelessness later.


If you think “ALL THE PEOPLE WE SEE” (parking lots and bathrooms even?) should have paid for a badge, and that “ANYONE IN THE BUILDING WHO’S NOT A MEMBER IS TRYING TO GET IN WITHOUT PAYING” then you’re just setting yourself up for overreaction. If this paranoid attitude does not change, the Anime LA 2007 problems are likely to repeat themselves, probably manifesting itself in some other way next year. *Common areas* should be exempt from badge checking. Keep it to the event areas/dealers/gaming/viewing/con suite/etc. I think most people are in agreement here.

Overall, people are going to AVOID a con whose mantra is to be more concerned about BADGES and MONEY than they are about the safety and comfort of their attendees.

There are those, like myself who are willing to give Anime LA another chance and look forward to seeing the problems fixed, but the changes have to come from the core. Lose the “EVERYONE PAY OR DIE” attitude, and show us some TRUST and RESPECT. Consider us to be your supporters first, and do not assume that we’re criminals or troublemakers.

I think that releasing the problematic staff members mentioned in various complaints is a *prerequisite* to showing good faith to your attendees next year, because while they give general apologies and excuses I haven’t yet heard apologies for their own personal conduct and the harassment and unwarranted rudeness. If they are even present at all next year, it will cause problems, so please keep that in mind.

We want your convention to succeed and are saddened that many of our friends may be too offended to want to return to have fun with us next year. Please show us that the second chance is deserved and let us know what you plan to do to make things right. Thank you for your time.

Hazel Chaz
02-01-2007, 02:22 AM
(For those who came into this thread late, my big apology can be found on page 3 (http://forums.cosplay.com/showthread.php?t=102420&page=3) of this thread. Shorter apologies for other things can be found scattered here and there...)

It bugs me that before apologizing, when people are basically saying that this was perhaps the least enjoyable con they’ve ever been to, you are still concerned about getting rid of “ghosts” as if it were the most important thing.
The post you're referring to was written before I saw all of the posts; you can see by the datestamps. After I saw the 5 pages or so of commentary, I realized that there had been a serious problem at the convention -- one that I had caused, but that I had been unaware of. That's when I wrote out my apology post.

any idea on the when the hotel goes on sale?? or could we book pretty soon?
SO yeah...... about next year... since we have an opportunity to pre-reg for 2008 super early, does that mean we can get the "Con Rate" if we book the room right now as well?
It should be in their systems. Call them up and give it a try, and let me know if it works or not. We haven't been given a code for their website yet, so you'll need to call the hotel during business hours.

It was very surprising and shocking to see Kevin of Fansview kicked out of a convention, just a few hours after he had flown in from Texas. He had spent Friday and/or Saturday covering a convention there, and was nice enough to fly to Anime LA on the last day and take pictures of the cosplayers there. :)
Apparently he was posing a girl with a bow and arrow with the arrow drawn, pointing into the courtyard. There's a photo on his website, you can see that the building is behind her. Our rover asked them not to pose that way. It went downhill from there. I'll have a follow-up about this later.

Eurobeat King
02-01-2007, 03:08 AM
After I saw the 5 pages or so of commentary, I realized that there had been a serious problem at the convention -- one that I had caused, but that I had been unaware of. That's when I wrote out my apology post.

Apparently he was posing a girl with a bow and arrow with the arrow drawn, pointing into the courtyard. There's a photo on his website, you can see that the building is behind her. Our rover asked them not to pose that way. It went downhill from there. I'll have a follow-up about this later.

With all the complaints that came DURING the con on all 3 days, that should've given you the signal that there was a problem at the convention while it was happening, not after it was all over and then read about it on the forums. If any of these complaints were brought to your attention during the con, would you not have assessed that something wasn't going well and perhaps try to figure out how to fix it before the weekend ended?

Here are the pictures that Kevin took that you're referring to:

http://www.fansview.com/2007/january2007/al28a0016.html

The cosplayer was very polite and I seriously doubt she would've actually fired the arrow (if it was capable of) at anyone, and her b/f was there also taking pictures of her. And I don't think that arrow was real or sharp-edged. Plus a while before Kevin took those pictures, she was posing like that in the courtyard and all these photographers (myself included) were taking her picture. Security didn't tell them to stop taking pictures nor did they tell the girl to stop posing like that. So what happened to Kevin for simply asking a cosplayer to take a picture (which is what he came to ALA to do) was not fair, imo.

Christophe
02-01-2007, 12:25 PM
(For those who came into this thread late, my big apology can be found on page 3 (http://forums.cosplay.com/showthread.php?t=102420&page=3) of this thread. Shorter apologies for other things can be found scattered here and there...)

The post you're referring to was written before I saw all of the posts; you can see by the datestamps. After I saw the 5 pages or so of commentary, I realized that there had been a serious problem at the convention -- one that I had caused, but that I had been unaware of. That's when I wrote out my apology post.


PLEASE READ MY ABOVE POST AGAIN!

I wrote my post after reading your apologies and knowing what was written when. I even mentioned that I was appreciative for your apology. Please don't assume since I used old quotes that you should just brush off and ignore criticism or comments. If this was unclear or confusing, I apologize for that and am taking the effort to clarify here.

I was *trying to make a point* that the reason the problems happened this year was because you and/or senior staff were TOO CONCERNED about ghosts and making money (hence $10 replacements and full badge sales pressure). And that even if you intend to fix things but still expect "EVERYONE YOU SEE" in 2008 to have a badge, you're STILL going to have problems from the top on down. This "PAY OR DIE" attitude must change if you are to have a hope of fixing things for 2008.

From the apology post:


A lot of this is going to be very different next year, in a larger facility with better access control options -- the "convention space" or "badge zone" will be a completely separate building, so having badge checking on the doors and just keeping our eyes open inside the building should make things a lot more like the mellow flavor I want us to have. But let me continue on with my reply to this year.


Even in your apology post it seems for 2008 you still intend to box off an area at Burbank and "keep your eyes open" on us attendees. WE DON'T LIKE BEING WATCHED LIKE THIS. WE DON'T LIKE BEING FOLLOWED. IT IS CREEPY!

I am paying attention to your proposed solutions to next year and trying to suggest the best solution, which is to only enforce badges for con event areas and programming rooms. Check the individual room doors only, and that is ALL you check. If you don't do it this way, you're always going to have staff staring at the attendees for badges anyway, and half attendee families are going to have more safety issues. People who arrive after reg closes will have issues "just being around" like they did this year. *COMMON AREAS* are necessary for safety and ability of congoers to relax and feel as what you call "mellow".


I don't want 2008 to suck and have hardly anyone return (I've paid for mine already nonetheless). You've already offended core press members so I guess good cosplay pics ain't happening, but I want at least some of my friends to consider returning.

The only way you are going to make people want to come back is if you take actions that SHOW GOOD FAITH to the attendees.

- Remove/punish the staffers who obviously crossed the line (you know which names were given), and publicly state what was done to them, and if they're really gone. Right now everyone thinks you're buddy-buddy with staff and that they'll be back next year. Their return will definitely make people NOT want to attend 2008.

- Apologize specifically to those who had excessive problems and especially press members. Reimburse or comp these people for next year depending on the severity of the situation.

- LOSE the money-centric, "get rid of ghosts" attitude. You want people to come back? Say ghosts are OKAY in non-event, non programming areas. You might end up with people who will buy a badge in support of you rather than staying away entirely. Someone without a badge is still a potential customer (or sometimes even a paying one) and you don't know the circumstances of their badgelessness. Now is the time to show a change of attitude and commitment to improvement because once that’s gone, this years con will no longer be current topic, and as a memory it will naturally be attached to unkind words. Make people remember your commitment to improve instead.

Provide a good plan for 2008 that fixes the problems of this year, and do it while everyone has its eyes on this situation.

Thank you for your time. I hope that this time my suggestions wont fall upon deaf teddy bear ears :/.

Maguma
02-01-2007, 12:53 PM
Yea, Christophe raises many good points, which don't really need reckognition but maybe getting rid of them isn't always the best option. you could probably teach them on how to handle a situation like this.

1st thing i wanna mention is the ghost situation, not wanting ghosts around is an understandable request but at the same time you can't always stop it. Not to say that you should find a way to make sure its stopped but compensate for that factor, as stated before normally badges are used for events or activities to keep those who didn't get a badge out, its kind of like registering to a site for free, and only being able to do so much, then the badge representing a premium membership giving you more acess to other things.

2nd is the Staff. There was only one person who i think was in line during this convention, I don't know his name but i would appreciate it if i could get it, he was in charge of the line i believe for the EGL Tea party event. he enforced the rules with respect to others and had that, just looking out for you guys, attitude that many others didn't have. I ran into him earlier in the morning on saturday where he talked to a couple of my friends about chain safety. I was really impressed on how he handled the situation and gave a friendly example as to why to be careful. If you could either train the current staff or get others to be more like him you could fix your staff problem in one easy shot.

3rd problem was the limitations of where you could idle around, such as the hallway no photos situation. Granted its a small hallway traffic should always keep moving, but during my stay at the most i'd see about 10-11 people in that hall at a time in very spread and distanced locations, easy enough to get a photo of a few cosplayers, maybe make some conversation and still move around or get around others.

4th thing, my opinion on the "Kevin getting kicked out" catastrophy. In the past there are other people with props and such that could have easily caused greater threat if intention was mixed in. someone like her doesn't show the intention of causing any harm, also the fact that it seems she had total control over her prop should have been sufficient enough. at the very least a suggestion of maybe facing a different way or pointing it into a safe zone incase she lost her hold of it would have been fine.

overall some of the ways things are handled for ALA need some fixing or alternative solutions which the majority of us would be more than willing to help with since we all want to show up next year. I myself and looking forward to ALA 2008 and if there's any way i can help make it better for the fans and attendees i'd love to know.

Lily-chan
02-01-2007, 01:26 PM
On the lanyard debate, the breakaway seems okay, but definitely make sure they are sturdier than the ones from AX 06, I ended up dropping my badge 3 times before I left the convention center after getting it. I ended up supergluing a safety pin to the back of it (I like the safety pin ones best since they are much harder to lose and I can pin them on my bag). If you really want lanyards, I say find out what the Historic races at Laguna Seca use, I have a hand full of those and they like never die, seriously, I have some that are like almost as old as me (plus they are nice quality).

Also on staff, I'd like to say that the Con suite and cosplay repair station staffies were very kind and helpful and I hope that you have them again next year. Might I suggest having more glues in the cosplay repair station next year though? I know it sounds weird, but superglue and maybe liquidstitch would be a good addition. Thanks! ^.^

Hazel Chaz
02-01-2007, 02:39 PM
1st thing i wanna mention is the ghost situation, not wanting ghosts around is an understandable request but at the same time you can't always stop it. Not to say that you should find a way to make sure its stopped but compensate for that factor, as stated before normally badges are used for events or activities to keep those who didn't get a badge out, its kind of like registering to a site for free, and only being able to do so much, then the badge representing a premium membership giving you more acess to other things.
We use badges to identify the members; the members are the people helping to pay for the space we're using. Next year we're renting a building, and your membership payment helps to pay that expense.

Therefore we're not really thrilled about letting people into our building for free. The front lobby of the hotel is open space, yes, and we don't have to do any badge-checking there at all; but the building in back is just for convention members. Basically we'll have badge checkers on the doors that are unlocked, and if we get reports of someone believed to have snuck in we'll investigate it. We won't be patrolling the masses hanging out inside the building -- we won't need to.

I'm hoping to have at least one indoor photo gathering place -- maybe a backdrop if someone wants to paint one for us. Perhaps extra lights if we can find a way to put them up safely. And we'll definitely have lots of comfy chairs and couches.

Maguma
02-01-2007, 02:45 PM
We use badges to identify the members; the members are the people helping to pay for the space we're using. Next year we're renting a building, and your membership payment helps to pay that expense.

Therefore we're not really thrilled about letting people into our building for free. The front lobby of the hotel is open space, yes, and we don't have to do any badge-checking there at all; but the building in back is just for convention members. Basically we'll have badge checkers on the doors that are unlocked, and if we get reports of someone believed to have snuck in we'll investigate it. We won't be patrolling the masses hanging out inside the building -- we won't need to.

I'm hoping to have at least one indoor photo gathering place -- maybe a backdrop if someone wants to paint one for us. Perhaps extra lights if we can find a way to put them up safely. And we'll definitely have lots of comfy chairs and couches.

Now that sounds like a fair plan. and yea, if our registration pays for us to have that building area then it makes perfect sense to not allow those without badges there. Also that's good that there will be an area during the convention that isn't con controlled, gives a bit of relief for those waiting to get badges, parents or family members to drop off/wait/or pick up others,

Also for the indoor photo gathering place, try not to put it in a central spot but something off to the side or on the way to something else like it was this year. and i'm lookin forward to the comfy chairs and couches! that was probably the thing i enjoyed most with the Consuite. i mean i could live without a snack, but being able to sit down in a nice chair and just relax for a few minutes to even an hour is a luxury i've never had in my few years of attending cons.

RivetSPOOn
02-01-2007, 03:58 PM
On the lanyard debate, the breakaway seems okay, but definitely make sure they are sturdier than the ones from AX 06, I ended up dropping my badge 3 times before I left the convention center after getting it. I ended up supergluing a safety pin to the back of it (I like the safety pin ones best since they are much harder to lose and I can pin them on my bag). If you really want lanyards, I say find out what the Historic races at Laguna Seca use, I have a hand full of those and they like never die, seriously, I have some that are like almost as old as me (plus they are nice quality).


AX06's lanyards weren't "unsturdy" or anything of that sort. They were perfectly strong and firmly grounded lanyards and attachments. The one single problem that they had was that the ring that the badge clip hung from had the tiniest little gap near the end of the piece, and it was just enough for the clip to slide through at the right angle. A simple pinch with a pair of pliers would have fixed it; unfortunately, most cosplay doesn't require pliers. :bigtu:

Safety pins at AX05 garnered a HUGE complaint for the same and other reasons: Badges were lost, but on top of that, clothing and costumes were damaged because of How they were lost. Brushing up against someone in a crowded hallway resulted in the flimsy pins to get caught and pulled, and ultimately they tore off of whatever they were attached to.

A pin is a pin is a pin. There are all sorts of lanyards. :) If you can find a link to a supplier of these that you speak of, it would be more than appreciated, and we will look into it. We want our options to be available.

Narniacat
02-01-2007, 04:11 PM
/me drools over the idea of comfy chairs.

Thank "insert deity here". I am soo glad that there will be chairs next year. My bf and i shared a chair and while i am sure he didn't mind me sitting on his lap it will be nice to have something a bit more comfortable to sit in.

Hazel Chaz
02-01-2007, 05:32 PM
/me drools over the idea of comfy chairs.

Thank "insert deity here". I am soo glad that there will be chairs next year. My bf and i shared a chair and while i am sure he didn't mind me sitting on his lap it will be nice to have something a bit more comfortable to sit in.
I'm expecting to find a number of places in Burbank to rent couches from. There's so much movie and TV production in that town, a call for "Can I rent a dozen couches from you for four days?" shouldn't faze them at all.

Lily-chan
02-01-2007, 07:10 PM
AX06's lanyards weren't "unsturdy" or anything of that sort. They were perfectly strong and firmly grounded lanyards and attachments. The one single problem that they had was that the ring that the badge clip hung from had the tiniest little gap near the end of the piece, and it was just enough for the clip to slide through at the right angle. A simple pinch with a pair of pliers would have fixed it; unfortunately, most cosplay doesn't require pliers. :bigtu:

Safety pins at AX05 garnered a HUGE complaint for the same and other reasons: Badges were lost, but on top of that, clothing and costumes were damaged because of How they were lost. Brushing up against someone in a crowded hallway resulted in the flimsy pins to get caught and pulled, and ultimately they tore off of whatever they were attached to.

A pin is a pin is a pin. There are all sorts of lanyards. :) If you can find a link to a supplier of these that you speak of, it would be more than appreciated, and we will look into it. We want our options to be available.

You can also clip/pin a badge onto a lanyard, but an alternative to a lanyard would be much appreciated. I'll see if I can find out the brand or where Laguna Seca buys their lanyards and report back when I do. *salutes*

RivetSPOOn
02-01-2007, 07:19 PM
Now that sounds like a fair plan. and yea, if our registration pays for us to have that building area then it makes perfect sense to not allow those without badges there. Also that's good that there will be an area during the convention that isn't con controlled, gives a bit of relief for those waiting to get badges, parents or family members to drop off/wait/or pick up others,

Also for the indoor photo gathering place, try not to put it in a central spot but something off to the side or on the way to something else like it was this year. and i'm lookin forward to the comfy chairs and couches! that was probably the thing i enjoyed most with the Consuite. i mean i could live without a snack, but being able to sit down in a nice chair and just relax for a few minutes to even an hour is a luxury i've never had in my few years of attending cons.

We will definately do what we can with what we will be given. I haven't actually seen the establishment myself, but once I can get my hands on the map floorplan, I will definately be able to give you a better idea of how things will be laid out. :)

RivetSPOOn
02-01-2007, 07:53 PM
Even in your apology post it seems for 2008 you still intend to box off an area at Burbank and "keep your eyes open" on us attendees. WE DON'T LIKE BEING WATCHED LIKE THIS. WE DON'T LIKE BEING FOLLOWED. IT IS CREEPY!
The box you speak of is in fact the Convention Center. That is where badges are required. That is where we'll be keeping an eye on you, making sure only badges make their way through those doors. The hotel is entirely separate. There will be no more stalking of attendees. This shouldn't have happened in the first place, and it certainly will not happen again.


I am paying attention to your proposed solutions to next year and trying to suggest the best solution, which is to only enforce badges for con event areas and programming rooms.
We will. However, there will more than likely be the simple issue of man power. If we have more rooms/doors than people to moniter for badges, we may have to bottle-neck it at the convention center door. The best solution is to get some friends to volunteer to sit at the doors to the room instead. ^_^V

People who arrive after reg closes will have issues "just being around" like they did this year. *COMMON AREAS* are necessary for safety and ability of congoers to relax and feel as what you call "mellow".
Again, this won't repeat. The hotel is Hotel space. Badge police will be reserved for the convention center. Should there be a need to have convention events located within the hotel, there will be badge moniters at these locations, not scattered within every hotel corridor.

I don't want 2008 to suck and have hardly anyone return (I've paid for mine already nonetheless). You've already offended core press members so I guess good cosplay pics ain't happening, but I want at least some of my friends to consider returning.
I thank you for giving us a second chance. I truly do. If 2008 results in no dosplay pictures, that's our loss, and our fault. However, we do hope to remedy everything that went wrong in 2007 for 2008, and hopefully word will spread and they'll come back for 2009 at least. That's my hope. It'd be a shame to not showcase those cosplayers just because of the convention's mistake.

- Remove/punish the staffers who obviously crossed the line (you know which names were given), and publicly state what was done to them, and if they're really gone. Right now everyone thinks you're buddy-buddy with staff and that they'll be back next year. Their return will definitely make people NOT want to attend 2008.
Removal of staff members isn't the best solution. Should they choose to step down, that will be there choice. Staff members are hard to come by, and despite their mistakes, their presence is still a great benefit to the convention in the long run. As I said, if we don't have enough bodies, we can't moniter every door, as a meager example. Names have been given, yes, and action will be taken. I assure you of that. Less Staff members will only beget more problems, and nobody wants that. If it was as simple as saying, "Poof! You're gone," and suddenly three more people replaced the removed staff member, it would be one thing. Unfortunately, "Poof! You're gone" will only result in an empty position that needs to be filled, and promptly.

- Apologize specifically to those who had excessive problems and especially press members. Reimburse or comp these people for next year depending on the severity of the situation.
That's up to the chair and treasurer, so I won't respond to this one except to say that it will be noted and considered. Well... The $$ part, anyhow. Apologies of course will be given. ^_^

- LOSE the money-centric, "get rid of ghosts" attitude. You want people to come back? Say ghosts are OKAY in non-event, non programming areas. You might end up with people who will buy a badge in support of you rather than staying away entirely. Someone without a badge is still a potential customer (or sometimes even a paying one) and you don't know the circumstances of their badgelessness.
Part of the ghost police problem was due to spacial constraints. Registration-wise, we were just barely under our cap. There were ghosts, however, and while there weren't an exponential amount of them, it very well might have been enough to put us over the limit on Saturday. Again, this problem will not repeat in 2008, as the convention space is no longer hotel space. Several staff members are cosplayers, as well, so we do understand the want and desire to conceal a badge, as well as the simple act of leaving it in the hotel room to run to the front desk for a moment. Multiple viewpoints are present on the matter, and all will be discussed. Attitudes will change for the better.

Your suggestions have been heard, and we appreciate every one of them. Again, thank you for the time you took to deliver your constructive comments. They will be looked into. :)

Hazel Chaz
02-01-2007, 09:27 PM
There are a number of organizational changes planned for next year, and I'm not ready to announce all of them. I'm confident that we can fix our ops department (by the way, we're looking for polite volunteers...). But what if something else goes wrong next year?

Here's one thing that I've got in the works. It's modeled on the "Fairy Godfather department" seen at some other conventions; it's basically an Ombudsman/Complaints Dept., but the name of the team has yet to be determined. There would be a small team of friendly, outgoing fans whose job would be to mingle with the rest of the members, and get a feel for how people were enjoying themselves (or not). Ideally, they'd be knowledgeable and well-known.

If there are complaints of rude staffers, or any other kind of complaint that should come to my attention, they'd be able to pass it on up to me, especially if there's a pattern to the complaints.

Because they wouldn't be attached to any particular department, they'd be able to do the job without any particular bias. Their job would be to represent the fans. And from time to time, they might wander around handing out chocolates; they'd have a small budget for that sort of thing.

I'm committed to fixing the problems we have -- both the ones we know about from this year, and also the ones that we don't anticipate that crop up next year. I think this team will help facilitate that. I have a small number of people in mind for this team, but if you'd like to volunteer, send me a PM or send e-mail to chair at animelosangeles dot org.

Christophe
02-01-2007, 10:10 PM
The box you speak of is in fact the Convention Center. That is where badges are required. That is where we'll be keeping an eye on you, making sure only badges make their way through those doors. The hotel is entirely separate. There will be no more stalking of attendees. This shouldn't have happened in the first place, and it certainly will not happen again.


This does sound like a better plan, surely. But you do mean "keeping an eye on you" only in a sense that we get our badges checked at the door, right? Was this meant figuratively or literally?

While I understand that some amount of observation is necessary to keep attendees safe, where myself and many others take issue with is how many staffers this year REALLY kept an eye on us, watching our every move and even gave us rude looks, as if we were prisoners or children being punished. I would just like assurances that this kind of "keeping an eye on" will not occur for 2008. Even if done in a polite way, it still feels condescending and disrespectful, and disrupts the social nature of an event. Since you said we won't be/shouldn't have been stalked, I'm guessing you meant that we shouldn't have this problems either, but I thought I should have it clarified.

It is a good idea to keep the hotel area exempt of badge requirements, this should improve the situation a great deal.


I thank you for giving us a second chance. I truly do. If 2008 results in no dosplay pictures, that's our loss, and our fault. However, we do hope to remedy everything that went wrong in 2007 for 2008, and hopefully word will spread and they'll come back for 2009 at least. That's my hope. It'd be a shame to not showcase those cosplayers just because of the convention's mistake.


Yes, it just goes to show that when you offend one really important part of a conventions' attendee base, it doesn't just hurt the con, it hurts all the people who attend the event in the future. Attendees have less friends to hang out with and less new people to meet. Con coverage/photography suffers and for cosplayers, there are less people to take pictures and appreciate their hard work. As a result, cosplayers will choose to save their efforts for other events, and then your masquerade and hall cosplay efforts will drop, which affects attendees who would have been pleased by seeing cool costumes. Everybody loses.

But yes, here's hoping to a problem free 2008 which will leave the attendees encouraging their friends to return.



Removal of staff members isn't the best solution. Should they choose to step down, that will be there choice. Staff members are hard to come by, and despite their mistakes, their presence is still a great benefit to the convention in the long run. As I said, if we don't have enough bodies, we can't moniter every door, as a meager example. Names have been given, yes, and action will be taken. I assure you of that. Less Staff members will only beget more problems, and nobody wants that. If it was as simple as saying, "Poof! You're gone," and suddenly three more people replaced the removed staff member, it would be one thing. Unfortunately, "Poof! You're gone" will only result in an empty position that needs to be filled, and promptly.


Under normal circumstances, I would agree with you wholeheartedly. I am aware that its hard to replace staff members and that even replacing may forfeit lessons learned from their mistakes.

However I believe the severity of the offenses by staff this year make it impossible for many potential 2008 attendees to accept. The reason is that some of these staffers did things like yell, stalk, touch, single out and harass, and on a very wide scale. When an attendee comes *face to face* with a staffer who did these things to them next year, how do you think they are going to feel? If anything the attendee will be worried that the staffer is going to resent them even MORE and somehow find a way to treat them worse, even if they have been ordered otherwise. Even knowing these people are capable of such things is very scary.

I read the head of security's apology and while I appreciate the effort, the language used in it was very dodgy and worries me even more that it was done out of financial necessity rather than sincerity. She apologized directly for responding late, then apologizes for the manner of *her staff*, and justified it based on that they were Chaz's rules. She then goes on to talk about reading what people have said and saying "As a whole, it has tarnished the good, honest reputations of some of my staffers as well as me." The last sentence reads "I am truly sorry for the manner in which this has happened and that our membership, including staff had a bad experience because of this.". This is the most dodgy sentence of all as she is sorry for "the manner of which this has happened", which could really mean anything, such as getting blasted on the forums. I did not feel that she directly apologized for her actions and behavior, especially all of the incidents in which congoers named her specifically.

So, even though I did not personally have a run in with this staffer, I'm still pretty scared of enduring their wrath next year because something about how this is being handled doesn't seem sincere, even if that was the intent. Does anyone else feel this way too?


Your suggestions have been heard, and we appreciate every one of them. Again, thank you for the time you took to deliver your constructive comments. They will be looked into. :)

Thank you so very much for listening to our comments and applying them to improve the event in the future. It is really the best thing that can be done in light of a bad experience, and I wish the other staffers would act and respond as responsibly as you have. You've given me tangible hope that next year will be much better.

Rogue Marvel
02-01-2007, 11:24 PM
Under normal circumstances, I would agree with you wholeheartedly. I am aware that its hard to replace staff members and that even replacing may forfeit lessons learned from their mistakes.

However I believe the severity of the offenses by staff this year make it impossible for many potential 2008 attendees to accept. The reason is that some of these staffers did things like yell, stalk, touch, single out and harass, and on a very wide scale. When an attendee comes *face to face* with a staffer who did these things to them next year, how do you think they are going to feel? If anything the attendee will be worried that the staffer is going to resent them even MORE and somehow find a way to treat them worse, even if they have been ordered otherwise. Even knowing these people are capable of such things is very scary.


I agree

I understand how hard it is to find staff, but because of the severity I also believe it is necessary for those staff members who caused the upset to be removed or resign.

I believe its the only way some of the upset attendees (and press) will feel comfortable returning to the con next year.

didjiman
02-02-2007, 12:00 AM
...
Here's one thing that I've got in the works. It's modeled on the "Fairy Godfather department" seen at some other conventions; it's basically an Ombudsman/Complaints Dept.
...

Did you read my LJ post?
:toothy:

Ami Yuy
02-02-2007, 02:55 AM
I read the head of security's apology and while I appreciate the effort, the language used in it was very dodgy and worries me even more that it was done out of financial necessity rather than sincerity. She apologized directly for responding late, then apologizes for the manner of *her staff*, and justified it based on that they were Chaz's rules. She then goes on to talk about reading what people have said and saying "As a whole, it has tarnished the good, honest reputations of some of my staffers as well as me." The last sentence reads "I am truly sorry for the manner in which this has happened and that our membership, including staff had a bad experience because of this.". This is the most dodgy sentence of all as she is sorry for "the manner of which this has happened", which could really mean anything, such as getting blasted on the forums. I did not feel that she directly apologized for her actions and behavior, especially all of the incidents in which congoers named her specifically.

So, even though I did not personally have a run in with this staffer, I'm still pretty scared of enduring their wrath next year because something about how this is being handled doesn't seem sincere, even if that was the intent. Does anyone else feel this way too?
That's exactly what I got out of it myself and while I want to be able to say she appologized, I just can't yet. Even though she says "Please accept my humblest of apologies for the manner in which my team enforced the rules that Chaz had asked us to." it comes off more of a blame of the rules and that her staff did it. She never says, "I am sorry for how I treated everyone and it will never happen again." - which is more along the lines of what I'm pretty sure everyone wanted.

RivetSPOOn
02-02-2007, 03:31 AM
This does sound like a better plan, surely. But you do mean "keeping an eye on you" only in a sense that we get our badges checked at the door, right? Was this meant figuratively or literally?
Figuratively. As Chaz suggested, we will probably still have people going up and down the halls to keep an open eye on things, be they Ops or Complaint Dept., to ensure that lamps and tables have not been damaged, that attendees are receiving problems from other attendees (or staff members for that matter), and that sort of thing. Singling people out due to a perceived attitude problem will not be repeated. The prisoner warden fiasco will not happen again. We're not here to babysit anyone, and that should have been made clear to some of our staff members, and indeed it will for the future.

But yes, here's hoping to a problem free 2008 which will leave the attendees encouraging their friends to return.
Indeed. ^_^ :cheers:

When an attendee comes *face to face* with a staffer who did these things to them next year, how do you think they are going to feel? If anything the attendee will be worried that the staffer is going to resent them even MORE and somehow find a way to treat them worse, even if they have been ordered otherwise. Even knowing these people are capable of such things is very scary.
You bring up a point that I hadn't considered before. With the exception of extreme cases, I believe that the problem with the Ops department is easily remedied. From personal experience, I know that members of the Ops staff were recruited very late in the convention's pre planning. As such, those staff members, myself included, were not properly trained on Security Code of Conduct. This is by no means an excuse for the behavior that went on, however I do hope it helps to clarify how things could go so wrong. As for the named offenders, I can't say for certain what will become of them. Placing them in a different department would remove the fear of running into them again at 2008. Or if one did, they would no longer be of a position to abuse authority that they had been granted.

As Chaz stated, there will still be rovers in the hallways to ensure that no disorderly conduct, by attendees or staff, is going on in the convention center. However, these rovers will no longer be asking to see badges, with the exception of if there is a problem. If a rover approaches you at ALA 2008 and is rude or abrasive without cause, I suggest finding another staff member (a complaint department is in the works) ASAP and notifying them of said rover. This way, another staff member can go and remedy the situation by having a conversation or bringing it to the attention of the proper ALA staff authorities.

I read the head of security's apology and while I appreciate the effort, the language used in it was very dodgy and worries me even more that it was done out of financial necessity rather than sincerity.
Your concern is a valid one. For what it's worth, I can vouch that there will be no vengeance on the part of Katherine. I worked closely with her during the final weeks of preparation for the convention and she hardly seems the type to lash out at others, especially with genuine complaints. There have been other named staffers that I could not honestly, and confidently, say that about for various reasons, which I will not disclose. As the Head of Ops, she did her job effectively if not personably.

I spoke with her shortly after her apology was issued. She did not force it. In fact she was upset by how the methods of her department and herself were perceived by attendees. It was not her intention for the rules to be enforced in the manner that they were. However, she did have to enforce the rules.

Could her apology have been worded better? Of course, as even my response could be worded better by another person. There was, however, an enormous demand for an apology, not only from the Chair, but from Ops personally. Therefore it was written as expediently as possible so that the attendees would know that their complaints had been heard and that the Ops department was truly sorry for their actions which had offended so many people.

Thank you so very much for listening to our comments and applying them to improve the event in the future. It is really the best thing that can be done in light of a bad experience, and I wish the other staffers would act and respond as responsibly as you have. You've given me tangible hope that next year will be much better.
Thank you for your confidence and support in myself and fellow staff members. Together we'll make serious strids to ensure that ALA08 is the best yet. :)

Hazel Chaz
02-02-2007, 05:25 PM
Just got word from the hotel -- yes, you can book now.

Individuals can call 800-736-9712 or 800-840-6450.

For web reservations online, the group code must be entered ANEANEA.

EDIT: More details to follow!
There will be a full report shortly.

Maguma
02-02-2007, 05:29 PM
can we get a link to where the location is? i'd love to see what we'll be workin with

BoinkCoBoy
02-02-2007, 07:03 PM
can we get a link to where the location is? i'd love to see what we'll be workin with

http://marriott.com/property/propertypage/BURAP


I *think* this is the right one.

Mr. Postman
02-03-2007, 10:11 AM
I get first dubs on the "Presidential Suite"! Just kiddin'...

I do want to get a room for ALA next year. I'm too old to do the "driving home after midnight, downloading CF cards, recharging batteries, and get up to do it all over again" thing. I waited too late to book for AX this year, so I'll have to Iron Man that one too, but never again.

TC

Hazel Chaz
02-03-2007, 03:21 PM
I get first dubs on the "Presidential Suite"! Just kiddin'...
Trust me, the only type of suite you want at this convention is the Executive Suite. We've got a contracted rate of $149/night plus tax in the contract. And there are 77 of them in the East Tower, the building closest to the convention center building.

All of the other suites are over in the West Tower, and it's quite a hike in comparison. You thought the hike from Gaming/LP3 to the Dealers Room was long this year: you'll be sick and tired of the walk if you get a room in the West Tower.

inuashley
02-03-2007, 03:25 PM
If we want to book an executive suite in the East Tower online, what information do we have to give the hotel? Or is there an option for that room in that tower?

Hazel Chaz
02-03-2007, 03:45 PM
If we want to book an executive suite in the East Tower online, what information do we have to give the hotel? Or is there an option for that room in that tower?
My hotel liaison has asked me to give him a day or two to catch his breath, and he'll write up a big long announcement including all those details.

Maguma
02-03-2007, 04:10 PM
can someone tell me where i can find pics of these "executive suites everyone chats of."

RivetSPOOn
02-03-2007, 04:18 PM
can someone tell me where i can find pics of these "executive suites everyone chats of."

There's actually Presidential and Junior Suites.

http://marriott.com/property/viewallphotos/burap

Hazel Chaz
02-03-2007, 06:54 PM
There's actually Presidential and Junior Suites.

http://marriott.com/property/viewallphotos/burap
They may have renamed them. A post with full info will be coming along real soon now.

Rogue Marvel
02-04-2007, 08:46 PM
I think it needs to be a rule that you can only get a big suite if you are going to have a rocking room party ^_~

Winter Divinity
02-04-2007, 09:24 PM
I would like to add in some suggestions for 2008. Some cons have a "parent-in-tow" badge for members who purchase a regular badge. I think it would be grand if ALA had that next year for people whose parents would like to attend with them and charge around $10 for it.

Or perhaps a separate badge for people who just want to go to the dealer's room. AX charges $10-$15 for the exhibit hall badge.

Rogue Marvel
02-04-2007, 09:28 PM
I would like to add in some suggestions for 2008. Some cons have a "parent-in-tow" badge for members who purchase a regular badge. I think it would be grand if ALA had that next year for people whose parents would like to attend with them and charge around $10 for it.

Or perhaps a separate badge for people who just want to go to the dealer's room. AX charges $10-$15 for the exhibit hall badge.


ALA already has a parent-in-tow program. Parents of paying attendees under the age of 15 get in free.

BoinkCoBoy
02-04-2007, 09:52 PM
Or perhaps a separate badge for people who just want to go to the dealer's room. AX charges $10-$15 for the exhibit hall badge.

Speaking as a con-runner, dealers-room only passes really short-circuit the social aspect of a convention, and make them much more of a "gate show".

Plus, that would require instituting multiple levels of badge-entrance control. One of the hopes for the Burbank site is that with a single point-of-entry, there will be no perceived need to police badges inside the convention space.

I suspect we'd rather not have that need, right? :angel2:

Hazel Chaz
02-04-2007, 09:57 PM
I would like to add in some suggestions for 2008. Some cons have a "parent-in-tow" badge for members who purchase a regular badge. I think it would be grand if ALA had that next year for people whose parents would like to attend with them and charge around $10 for it.

As Rogue Marvel pointed out, we have a parent-in-tow program. We believe that it's helpful to have a few more grown-ups with an interest in keeping their kids out of trouble. We had about 30 "parents in tow" this year.

Or perhaps a separate badge for people who just want to go to the dealer's room. AX charges $10-$15 for the exhibit hall badge.

Nope, we don't think that's such a great idea. Different people come to the convention for different things -- dealers room, panels, video, hanging out with friends, being in the masquerade, working on the masquerade, and so forth. We don't want to start trying to figure out an ala carte system to encompass each piece. Instead, everyone who doesn't want to experience X is still subsidizing the cost of X for everyone. We have offered one-day memberships, but that's as far as we go on slicing up members' privileges.

Plus, what Kevin said just before this post.

Winter Divinity
02-04-2007, 10:32 PM
As Rogue Marvel pointed out, we have a parent-in-tow program. We believe that it's helpful to have a few more grown-ups with an interest in keeping their kids out of trouble. We had about 30 "parents in tow" this year.



It wasn't made obvious at the badge registration desk.

Rogue Marvel
02-04-2007, 10:46 PM
It wasn't made obvious at the badge registration desk.

It is on the registration section of the website.

Maybe next year Chaz and co can maybe have it posted somewhere at reg so people who register on site know.

Hazel Chaz
02-04-2007, 10:49 PM
It wasn't made obvious at the badge registration desk.
We had it on the website, on all our postcards, on our flyers, on the online registration system and on the at-the-door signup forms. I'm sorry you missed it. Can you tell me where you looked?

Winter Divinity
02-05-2007, 01:03 AM
We had it on the website, on all our postcards, on our flyers, on the online registration system and on the at-the-door signup forms. I'm sorry you missed it. Can you tell me where you looked?

I didn't need one but my friend said she never saw it when she went to buy a badge at the con. The majority of the time we spent at the con was hiding from the badge nazis and in her hotel room. And also my friend is 16, she wouldn't have qualified for it. So your system doesn't really help her situation of having protective parents. In the eyes of the law, minors are under 18, not 15. Sad to say my friend probably won't be going to cons anymore until she turns 18 because of the unfortunate events of ALA 2007.

HatakeNeko
02-05-2007, 01:13 AM
I didn't need one but my friend said she never saw it when she went to buy a badge at the con. And also my friend is 16, she wouldn't have qualified for it. So your system doesn't really help her situation of having protective parents. In the eyes of the law, minors are under 18, not 15. Sad to say my friend probably won't be going to cons anymore until she turns 18.
actually my dad went with me just because he didn't feel like driving to and fro two times though I'm 18 already, he just sat in the lobby and spent his time on books. As long as he doesn't walk into the badge zone, the hotel people were nice enough to not kick him out. I guess your friend can try this next time, where her parents can get a peek at the environment she's in and she can have a little freedom on her own.
if the conventions go by the law, I think most of the cons will lose a lot of con goers since most of them are minors. ^^|||||

I haven't researched on the Burbank hotel yet, but hopefully it will be fully indoor with a few outdoor places for cosplay shoots. Based on past records, it rains around that time of the year and I was freezing my butt off on Saturday XD..... otherwise, I'm looking forward to 2008! It's closer to home, yay!

meowl
02-05-2007, 03:02 AM
I'm looking forward to the new venue. The narrow halls at the Airtel will be behind us, and our huge 'prop' (Big Al) will be able to move about without hurting anyone. The signs, maps and schedules for this year were terrific and I hope we'll see them again in 2008.

Hazel Chaz
02-05-2007, 03:23 AM
I haven't researched on the Burbank hotel yet, but hopefully it will be fully indoor with a few outdoor places for cosplay shoots. Based on past records, it rains around that time of the year and I was freezing my butt off on Saturday XD..... otherwise, I'm looking forward to 2008! It's closer to home, yay!
The hotel consists of the West Tower, which has the front desk and main lobby and west tower guest rooms, and some ballrooms we're not using, there's an excellent chance that there will be some other event on that side;

the East Tower, which is where our office, gaming, video, and con suite will be, where the east tower guest rooms and east tower junior suites are;

and the Convention Center, which is a big building that will be all our own, and we'll have badge checkers on the doors into it, and won't need to check badges inside, this building will have Registration, artists, dealers, info desk, masquerade check-in, masquerade green room, masquerade and other live program rooms, costume repair station, lots of comfy couches, and an indoor photo gathering room.

So in the east tower function rooms, or in the convention center, you'll be inside the convention. Outside of that area and that building, you're in the public area.

I didn't need one but my friend said she never saw it when she went to buy a badge at the con. The majority of the time we spent at the con was hiding from the badge nazis and in her hotel room. And also my friend is 16, she wouldn't have qualified for it. So your system doesn't really help her situation of having protective parents. In the eyes of the law, minors are under 18, not 15. Sad to say my friend probably won't be going to cons anymore until she turns 18 because of the unfortunate events of ALA 2007.
Please tell her that I apologize for the unfortunate events, and I take full responsibility for what happened and for fixing them next year.

The parent-in-tow program is designed to give kids in middle school (or earlier) a fighting chance at making it to the convention. We assume that the older minors, in high school, are more independent, and don't usually want their folks tagging along to (for example) the mall.

Our Registration people were generally keeping an eye out for obviously-younger fans with parents, to tell them about parent-in-tow. It certainly may have been the case that some 13 or 14-year-olds were not told, in which case I apologize for that. We'll look into bigger signage listing our complete membership scheme next time.

mlarad
02-05-2007, 04:01 AM
I enjoyed anime LA it was my first time although of what happened i want to come back next year. It really surprised me to see how tremendous is ALA i tough it was going to be a smaller con and nothing else but especially the masquerade really surprised me. also the parent-in-tow program is really good if you are taking with you someone 15 and younger.
I hope this new location will help and I was just wondering I know its really early but when can we start making reservations for hotel and buying the badges?

Hazel Chaz
02-05-2007, 11:39 AM
I hope this new location will help and I was just wondering I know its really early but when can we start making reservations for hotel and buying the badges?
In the bottom of your white reg bag you should find a card for next year's convention. It's a sign-up form -- fill it out and mail it in, pre-reg is open now.

Or you can do it online at http://reg.animelosangeles.org/ .

Hotel: they're taking reservations now, a full announcement will be coming along shortly.

After all, the con's only 11 months away...

inuashley
02-16-2007, 06:44 PM
Any news on the hotel situation?

inuashley
02-26-2007, 06:40 PM
Extremely sorry to double post, but I want a junior suite and I really don't want them all being sold out or something while I don't know that booking is open. Can someone please answer above post? Thanks ^^

Neo_Serenity
02-26-2007, 11:54 PM
Extremely sorry to double post, but I want a junior suite and I really don't want them all being sold out or something while I don't know that booking is open. Can someone please answer above post? Thanks ^^

As far as I know, the hotel prices are set, so you should be able to reserve a room at any time. Let me know if the hotel gives you any problems, and I can pass it along to the appropriate person so it gets sorted out. I'm sure if you mention that this is for Anime LosAngeles, the 'Burb will be able to price the room right. :)

Hazel Chaz
02-27-2007, 06:55 AM
Extremely sorry to double post, but I want a junior suite and I really don't want them all being sold out or something while I don't know that booking is open. Can someone please answer above post? Thanks ^^
You can reserve a room now. If they don't give you the right rate, reserve your room anyway and give us the confirmation # and we'll fix it.

inuashley
02-27-2007, 07:47 PM
Thanks ^_^

linkluver6
02-27-2007, 10:37 PM
I didnt get the $109 rate
mine said $139 so I sent a pm because I didnt want the confirmation number on here sorry
thanks for the help

inuashley
02-28-2007, 09:33 AM
Yeah, I got the $199 rate instead of the $139 rate for the suite as well. I'll PM you too ^^