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View Full Version : Manga Video: replacing faulty End Of Evangelion dvd's


John Booty
10-16-2002, 03:13 PM
see the AnimeOnDVD forums (http://forums.animeondvd.com/dcboard.cgi?az=show_thread&om=6854&forum=DCForumID1&omm=0)

Dear Manga customers,

Over the past 2 weeks we have received some e-mails in regard to our latest DVD release, NEON GENESIS EVANGELION "The End of Evangelion." There have been isolated reports of the disc not performing well on certain DVD players. We have spent a great deal of time investigating these reported technical issues with some of the country's leading DVD authoring, replication and QC facilities.

As a standard procedure with all Manga DVDs, the NEON GENESIS EVANGELION "The End of Evangelion" DVD was tested on over 50 different brand DVD players at a leading professional DVD lab and passed all performance and functionality tests before it was released. Through our new research we have found that the product for sale in the marketplace meets all performance, quality and playback standards.

If you have experienced difficulties playing your disc, we recommend the following:

1.If you have purchased a possible problematic disc, please return it to your store for an exchange. It is highly likely that the replacement disc will perform correctly.

2.If this procedure does not work for you, please send us your disc including the packaging to:

Manga Entertainment
Evangelion DVD
P.O. Box 482
Lincolnshire, Il 60069-0482

After our manufacturer tests and confirms your returned disc to be problematic, we will send you a replacement disc (allow 2 weeks delivery.) If your returned disc tests not to be problematic, it will be returned to you as is.

In recognition of any confirmed problematic DVD and to cover the inconvenience of shipping costs and delay to you, we will also send you a courtesy advance DVD of our upcoming November release Virus, from acclaimed anime director Masami Obari (Fatal Fury-The Motion Picture). This offer is valid only through November 26, 2002.

We have also been receiving many e-mails in appreciation of the excellent quality and production of the NEON GENESIS EVANGELION DVDs and we thank you for your feedback and support.

Isolated DVD performance and functionality issues are industry wide due to the nature of DVD technology, players and replication. Manga Entertainment takes pride and has given every effort to bring you the highest quality DVD productions on both of our NEON GENESIS EVANGELION DVD releases.

John Booty
10-16-2002, 03:23 PM
"As a standard procedure with all Manga DVDs, the NEON GENESIS EVANGELION 'The End of Evangelion' DVD was tested on over 50 different brand DVD players at a leading professional DVD lab and passed all performance and functionality tests before it was released. Through our new research we have found that the product for sale in the marketplace meets all performance, quality and playback standards."

Well, obviously NOT, but I applaud them for doing the right thing and offering a replacement as well as a freebie for affected customers. Actually, wait, I just re-read the whole thing and saw this:

"After our manufacturer tests and confirms your returned disc to be problematic, we will send you a replacement disc (allow 2 weeks delivery.) If your returned disc tests not to be problematic, it will be returned to you as is. "

Now that smells like BS to me. They're denying there was a problem with these discs in the first place, so who's to say they'll deem your defective disc to actually be defective?

Hopefully they're simply checking some sort of serial number or something to see if your return is part of a defective manufacturing run or not, in which case things should go fairly smoothly. I'll reserve judgement- I'm not running out to buy my End Of Evangelion DVD just yet; I want to see how this all plays out. Manga hasn't earned any more of my money *just yet*.