View Full Version : Review: Fabric Empire

10-22-2011, 09:10 PM
Read all of the disturbing details or scroll down for summaries (in bold).

Website: http://www.fabricempire.com/
eBay: http://myworld.ebay.ca/fabricempire/?_trksid=p4340.l2559

I've been trying to deal with Fabric Empire for several weeks now. At first, they were very responsive (I would receive same-day replies), but suddenly, they just disappeared.

I have e-mailed them THREE TIMES and have been waiting TWO WEEKS for a response. They haven't even sent me a quick e-mail saying they were busy and would address my concerns as quickly as possible. Nothing. Absolutely nothing.

Has anyone else had problems with them? My issue can be fixed in less than 30 seconds, but they refuse to deal with it.

Here's my problem. I was given a combined shipping price for an order. The representative told me to place my order, NOT pay for it, then the invoice would be adjusted and sent back to me with the correct pricing. During the check-out process, it is impossible for me to place my order without paying in full. I replied to the e-mail, stating that I couldn't place the order without paying first, and wanted to be assured that the difference in shipping cost would be refunded back to me afterward.

That's when they stopped replying. I hate to make assumptions, but it's like they're hoping that I'm going to pay in-full anyway and they won't be held responsible for the refund because I don't have it in writing. Are they scamming me or what? It's only like, $10, but still. If they did the same thing to ten people, all of the sudden they have a $100 profit. It's ridiculous.

I will edit this post if they reply to my e-mails and actually address the issue. Otherwise, if this saves a single person from being scammed and prevents them from getting an extra $10 in their pockets, I will be satisfied. Kick up your customer service, Fabric Empire. You're dealing with REAL PEOPLE on the other end of the computer and they aren't just going to disappear like you do.

10-24-2011, 07:45 PM
If anyone is curious, I FINALLY received the following reply.

"Hi, im so sorry about that. Please give me your number and ill call you. Thanks" (Copy/Pasted)

Sketchy. Unless I record the damn phone call, they can say whatever they want and simply deny it later. I told them I would prefer a simple (WRITTEN!) answer through e-mail. Let's see what happens.

November 4th, 2011 - FOUR WEEKS after desired order date.

Several e-mails went back and forth. They continued to insist that we speak over the phone. Desperate for this fabric, I gave them my phone number. They tried calling me several times, apparently, but after they were unable to reach me, they just went ahead and put the order though (with the correct shipping amount). I'm thinking GOOD, this is finally over with. Right? No.

A week goes by with no response or order update. Finally, I e-mailed them, asking where my invoice was. Of course, since it involves them getting money, they replied in LESS THAN 30 MINUTES. Why it took TWO WEEKS for them to contact me before is a complete mystery. They informed me that they were simply waiting for me to send my credit card information (which I had already provided during the initial order) and would need to speak with me over the phone. I gave them my phone number AGAIN and they didn't call me. Surprise, surprise.

Tired of waiting, I called them and spoke with an unenthusiastic man who continually put me on hold because he was trying to do something else at the same time. By "putting me on hold," I mean "hold on a sec while I stuff the phone into my chest and try to muffle orders I'm shouting at people." Stop what you're doing and pay attention to the order/payment information that is being given to you over the phone OR don't pick up the phone if you're too busy to give a shit about the person on the other end. It's pathetic that I had to hunt these people down to pay for my own order.

I finally managed to pay for my order and will HOPEFULLY receive fabric that is worth all of this bullshit.

SUMMARY: Although Fabric Empire has an excellent selection of products, their unnecessarily long response time and lack of customer service is disturbing. Either give them free money because they're a bunch of snakes or pray that you have enough patience to deal with these morons.

Hope this was helpful. The end.

11-06-2011, 08:36 PM
I just checked my credit card statement online. They over-charged me $7.00, thinking I wouldn't notice, I guess. Now I have the pleasure of speaking with these idiots again regarding the mess up.