Name of Commissioner:
Character commissioned and series/video game (please include if this was the entire costume, just a jacket, prop, accessory, wig, etc.):
Links to picture(s) of your commissioned item:
None - never received
Timeline (how long your order took to process):
Contacted and paid in November of 2006 with a deadline of April 1st. Was in contact a few times between then. I contacted her the day before the deadline and was told that it would not be complete. Asked if she could complete it by mid June, but was informed that she could not.
Describe your Experience. Pros, Cons, Comments.
This is a very crappy situation for both myself and the commissioner and I was hesitant to even leave a review, but feel that others should know about my experience. I contacted her in November and worked out all the details. After a few months, I contacted her again for an update and she told me that she had gotten into a bad car accident and was still finishing up some other props. I asked if she would still be able to do my prop and was reassured that she could meet my deadline. Apparently, about 2 weeks or so before the deadline of my item, there was a fire in her apartment complex which caused a bunch of water/smoke damage to her apartment, including to the materials she was going to use to make my item. Now, I'm a pretty understanding person, but was a bit upset that she didn't tell me any of this until the day before I should have received my item and that she hadn't even started construction on it even though the due date was so close. I was also the one that had to contact her to get this info, when I feel it would have been courteous for her to give me a heads up. Given that there was no way I'd have the prop before the con I needed it for, I asked if she could complete it if I gave her an extension till June, but she said she couldn't as she can't afford to rebuy the stuff to make it in enough time to finish it. She did offer to send my some anime/video games/wigs in order to make up for the whole mess and has been very nice about everything. However, I don't really need any of the things she offered and did request a refund. She agreed that I deserved a refund, but doesn't have any money to pay me back with. So basically, I'm stuck waiting around until she's able to pay me back. (though if she doesn't - I know that I can get it back through my credit card company, I would just prefer not to exercise that option). Just a really crappy experience all around, both for me and for her.
Final Grade: really hard to give a grade for this given the circumstances, but as I didn't get my item and found out I wouldn't get it the day before it was supposed to arrive when in reality she could have given me more notice, D