Name of Commissioner: Amanda White
Website/C.com gallery: www.kawaiiwigs.net
Character : Asch the Bloody from Tales of the Abyss
Links to picture(s) of your commissioned item: http://www.kawaiiwigs.net/asch.html
Timeline: Late March 2008 - Nov/Dec 2008, wig required Sept 2008
Describe your Experience. Pros: Price quoted seemed okay seeing as i was asking for extra color layers.
Cons: wig never arrived by promised date or in time for con; little communication when really needed; wig arrived only after paypal dispute occurred; wig alterations for cosplay of very poor quality with clumps of glue very visibly making it look like a hastily tossed together item.
Comments: I wish Iíd had the forethought to check here before commissioning from Amanda. Would have avoided her if I had known.
This was an international purchase to Australia.
March 2008 I emailed for a wig required for Y-con in late September with the delivery date to be around late August. Commission went through in April. Everything seemed okay, plenty of time and I paid for the wig straight away because the exchange rate was really good. I left Amanda alone because her site requests not to be pestered which is understandable because real life happens to interfere with our obsessions and the less distraction the better. And so I waited. Last week of August I received an email saying:Yes, it is going out this week (by Wednesday) and should get there on time! I will e-mail you again with the tracking number and pictures!
Again I waited but no pictures or tracking number came. I tried email contact via two email addressí, lj comment and even got a myspace account to attempt to contact Amanda. Y-con came and went and still no replies to my emails. I started a paypal transaction dispute at the beginning of October. $146.55 for a wig including express postage is a lot of money.
Finally at the beginning of November I get an email from Amanda:
HOPEFULLY This one will get through~
I'm really sorry for missing your deadline! I did mail the wig out prior; I had my boyfriend mail it out, but he addressed it wrong and it got sent back. I have had some transportation problems (transmission died in my car) after I got back from my grandma's funeral/other things involving that, but I did get it mailed out express mail today (it was mistakenly done global priority before). It's said to be guaranteed by Nov. 10th. I will also give this info to paypal, so they can handle the chargeback stuff. Also, I had tried to send pictures prior to that, but I remember you saying those were never received either. They are on my website at http://www.kawaiiwigs.net/asch.html . Also, I'm sorry about the phone calls. Most of the time during the day, I have my phone on vibrate, so I never noticed the calls until later and had no way to call back.
Again, I sincerely am sorry! I was not planning on scamming you and would never do that to someone. I just had a lot of stuff come up at the wrong time. :/
Considering all the emails I sent requesting information or replies, her excuses mean little to me. I still have all our emails too and my addy has never changed. Iím not sure if I managed to catch her on the phone before or after this but I did talk to her two or three times and the first time she seemed sincere enough but now I know better.
The transaction dispute was cleared up after a couple months of phone calls to my bank and to paypal but considering the quality of the finished product I wish Iíd just sent it back and kept the money as Iíve never worn the cosplay. Both it and the wig sit in separate boxes in my sewing room and will likely never be used. Amanda ruined my want to cosplay this character.
Please, if you are like me and have not received your wig in time for your event, contact your bank and paypal and get your money back. Helpful info from a paypal customer service operator is that it can take up to 80 days for money to be processed once a dispute is started so don't panic if your money takes a short amount of time to get to you. If you suddenly receive your item and are not happy with it, send it back and keep your cash. I would have but it was less hassle to just let her keep the money considering it was nearly a year between the initial email I sent for the commission and the last I heard from her. Never order from this person.
Final Grade: F