Name of Commissioner:
Website/C.com gallery: http://www.lunaladyoflight.net/shop.html
Character commissioned and series/video game (please include if this was the entire costume, just a jacket, prop, accessory, wig, etc.):
A Draenei mage wig from World of Warcraft. This is the reference picture I sent: http://img.photobucket.com/albums/v6...sweetcivic.jpg
The changes I requested were that the wig itself be white, the horns black, and the tentacles blue. (Though she claims I said white, I still have every email ever sent between us- including the ones in which I said blue.)
Links to picture(s) of your commissioned item:
Timeline (how long your order took to process): I contacted her on May 26th of this year. She accepted the commission on the same day, and we set a due date of early October. There were no progress pictures sent, and no communication until I emailed her in mid August asking about progress. She replied quite rudely that she had other projects due much sooner than mine, and mine was still in progress. Still no pictures. I checked in again in September, it was still being worked on, no progress pictures sent.
On September 30th, she sent a message saying that my wig was being finished that day and asking how I would like it shipped. Communication once again went dead until I emailed her this past Monday, concerned because nothing had been shipped- she hadn't even told me the shipping price. I had to email her each day- turns out my wig was NOT done, and she worked on it up until Thursday, when she finally overnighted it to me, courtesy of my Fed-ex account. Obviously my shipping costs were more than they should have been, considering it had to be overnighted to make it in time- I HAD to have it before Monday.
Describe your Experience. Pros, Cons, Comments.
Pros: There...really aren't any pros.
Cons: Communication was abysmal, and in all but one case was initiated by me. The wig itself is a mess.
It was shipped in a plastic bag in a small box. When asked why she didn't ship it on a wig head in a proper container, she replied that that's how she ships because "most of her customers are cheap on shipping". Obviously, I would have paid more so it didn't arrive in a tangled mess.
The horns are entirely the wrong shape, and they're lumpy and uneven. The velcro they're attached to is glued to the HAIR. The wig hair. Not the base. I don't know where in the world that kind of application is acceptable, but certainly not with me. The horns, since they were attached to the wig hair and not the base, are unsteady and move with the wig. They do not look like they're growing out of the skull- they, obviously, look like they're stuck on the hair. Because they are. The horns have no texture to them besides the uneven bumps and lumps that resulted from poor execution.
The tentacles attached to the wig are white, when in my instructions is clearly said they were supposed to be blue.
The bangs of the wig are much too long, and come all the way down to my nose, and are in no way thick enough compared to the reference.
She says that she does not do refunds, but that in no way excuses her for giving me a shoddy, obviously rushed, half-hearted wig when I paid over $200 for a quality product. Her other work looks great, and her other reviews are why I picked her over other commissioners; I'm not sure why she felt the need to send out this substandard, last minute rushed job.
No pictures were sent until the day she shipped the wig, yesterday. Since I have no time, I'm going to be spending the weekend trying to repair this mess and make all new horns myself for it- and buying a back-up wig in case what she's sent me is unsalvageable.