I've had experience with TeL, as I spoke to kiratsukai and was very up front with my experience. I did get my products, but VERY late. I hounded them for it, but I did receive photos of my products in progress. What I did get was beautiful in the end.
I imagine too much work was taken on upon too much planned activities. This happened once with me, which pushed my due date out of line.
I'm sorry to hear you're having such trouble. Are there no photos posted on their website or on their FaceBook? I haven't seen any photo updates in a while on their FaceBook, which is what they use when their site is down.