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Unread 12-06-2010, 10:59 PM   #1
morally ambiguous
All-Seeing Eye
Yui's Avatar
Join Date: Oct 2002
Posts: 2,989
TROUBLESHOOTING for Photos, Avatars + Profile Pictures

Quick FAQ when uploading new pictures for your gallery, avatar, or profile icon =

Gallery Photos
these are the cosplay photographs that are of you are that you have taken of others
- File type = .jpg
- File (space) size = 450 kb max
- Image (visual) size = 900 pixels max, on the longest side
Forum Avatars
this is the little picture to the left of your forum posts (may include artwork)
- File type = .jpg or .gif
- File (space) size = 19.5 kb max
- Image (visual) size = can be up to 150x150 pixels (does not need to be square)
Profile Icon
this is the photo of you on your profile page and gallery replies (cannot include artwork)
- File type = .jpg
- File (space) size = 19.5 kb max
- Image (visual) size = exactly 200x200 pixels (must be square)

Note: Many issues with uploading gallery photos can be solved by uploading your photos one at a time rather than in a bulk upload. Give that a shot and see if it works better for you.

If you still can't upload pictures successfully, post your file along with your reply below to receive troubleshooting help. This is how you do that =
  • Click the "Go Advanced" option below the Quick Reply box at the bottom of this page.
  • Type out your specific problem in the text field with details on your OS, browser, photo editing program, etc.
  • Click on the little paperclip icon (Attachments) to attach the problematic file in question so that we can look at what you are working with directly.

~ ~ ~ ~ ~

Assistance for gallery photos that have been already posted =
  • Photos that you no longer want to have displayed must be deleted one by one. There is not a mass delete option (yet) even for the mods.
  • Photos cannot be re-ordered in your sub-galleries. (Again, "yet.") Consider what you would like to be your last image, as the most current upload will become your gallery thumbnail.
  • If a ridiculous number (in the billions) is listed for your photo count, that issue cannot be currently fixed. That is a known bug but should not otherwise affect viewing your gallery.
  • If you have blank "phantom" images (will be a white space with a caption that usually says 1969, but have no thumbnail) that issue CAN be fixed. Just post below with your galleries that are affected, and we can remove them for you.

Also...if you are seeing this message:
Fatal error: Allowed memory size of xxxxxxxxxx bytes exhausted (tried to allocate xxxxxx bytes) in /home/cosplay/public_html/user_photos.php on line xxx
...that means your photo file is too big. O_O Remember to save with the correct pixels (as noted above) at 72 dpi (screen resolution) and optimized for the web (i.e. not with PS/editing/thumbnail info) in order to trim down the file size without sacrificing what your photo will display as.

Last edited by Yui : 02-18-2012 at 01:18 AM.
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