ARGH! Stuff like this upsets me so much!
Commissioners like this give all commissioners a bad name! Some of them are very honest, hard working people, but because some of them act like this, people are weary of commissioning them. I know I am.
As a commissioner myself, I would never take on a project that I know is out of my capabilities, which I think a lot of commissioners do (optimistically believing that they can do it). Also, some of them just have bad customer service. My family owns a business, and if we treated our customers like this, we would go out of business!