If anyone is curious, I FINALLY received the following reply.
"Hi, im so sorry about that. Please give me your number and ill call you. Thanks" (Copy/Pasted)
Sketchy. Unless I record the damn phone call, they can say whatever they want and simply deny it later. I told them I would prefer a simple (WRITTEN!) answer through e-mail. Let's see what happens.
November 4th, 2011 - FOUR WEEKS after desired order date.
Several e-mails went back and forth. They continued to insist that we speak over the phone. Desperate for this fabric, I gave them my phone number. They tried calling me several times, apparently, but after they were unable to reach me, they just went ahead and put the order though (with the correct shipping amount). I'm thinking GOOD, this is finally over with. Right? No.
A week goes by with no response or order update. Finally, I e-mailed them, asking where my invoice was. Of course, since it involves them getting money, they replied in LESS THAN 30 MINUTES. Why it took TWO WEEKS for them to contact me before is a complete mystery. They informed me that they were simply waiting for me to send my credit card information (which I had already provided during the initial order) and would need to speak with me over the phone. I gave them my phone number AGAIN and they didn't call me. Surprise, surprise.
Tired of waiting, I called them and spoke with an unenthusiastic man who continually put me on hold because he was trying to do something else at the same time. By "putting me on hold," I mean "hold on a sec while I stuff the phone into my chest and try to muffle orders I'm shouting at people." Stop what you're doing and pay attention to the order/payment information that is being given to you over the phone OR don't pick up the phone if you're too busy to give a shit about the person on the other end. It's pathetic that I had to hunt these people down to pay for my own order.
I finally managed to pay for my order and will HOPEFULLY receive fabric that is worth all of this bullshit.
SUMMARY: Although Fabric Empire has an excellent selection of products, their unnecessarily long response time and lack of customer service is disturbing. Either give them free money because they're a bunch of snakes or pray that you have enough patience to deal with these morons.
Hope this was helpful. The end.
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Last edited by Karitsa : 11-04-2011 at 08:29 PM.