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Unread 11-07-2011, 07:48 AM   #2257
Aqua's Rhapsody
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Join Date: Jun 2006
Posts: 904
Originally Posted by dizzylizzy View Post

Name of Merchant Cosworx/
Item purchased (please include quantity): Several Wefts/Wig
Links to picture(s) of your received item: NONE
Timeline (how long your order took to process) September 5th-now

Pros: What pros?

Cons: I've ordered wigs from them for YEARS and never have had this issue. No items received. I have been trying to contact them for months. Emails/phone. After labeling one email "final notice," I got a response about how something was out of stock and did realise I never was sent the other products. Fine, I'm easygoing. I get a refund in Oct 12th for the out of stock item. I emailed them a few days later asking for an update. I email AGAIN and still have received nothing. It was looking hopeful with the refund and someone contacting me, so I never filed the Paypal dispute and now..... I can't. I can only hope me hounding them will resolve the issue.

It's a good thing I didn't NEED these items. If they were for commissions, I would have been severely livid.

From now on, EpicCosplay is where I'm going for everything. Long time customer for Cosworx no more.

Final Grade: F
Pretty much the same thing that happened to me. I don't know why they think it is acceptable to ignore calls and e-mails from their customers.
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