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I've had this happen a few times. It can be rather off putting, but at the same time, people have lives to lead and I understand things come up. However, I'm thinking of sticking to the commissioners I use who are prompt, ect. That way, I build a report with them, and maybe that way if something happens, they'll be more likely to go "Oh! We had this happen, lets take care of it right away, this person is a repeat customer!"
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