Update on my review if you will.
As you can see EC did do all they can to fix the issue which I am grateful for. The wig is lighter then what was sent previously, but darker then what was provided on their website. The wig will work for my cosplay and they issued me a partial refund for the price difference and offered me a full refund and pre-paid postage if I didn't want it.
Again I will still buy from them and recommend them, just will make sure of the colors of the wig before I buy from now on.
The name is Rakeru ラケル
Shuto Con 2013