Can anyone give me some advice? I was at AnimeNEXT this past weekend and purchased one of The Five Wits' wigs from their dealer's room booth. I later was rushing to put it on, but when I got it on, I was surprised at how dry it felt and it was a bit tangled already. I feel like I may have gotten someone's return or a sample. I don't want to throw it away, but attempting to detangle it hasn't worked very well despite using Motions Sheen Oil spray.
Is there anything they can do, considering I purchased it at-con and not from their website?