I've ordered several times (total of 8 lenses now) and I've had no problem. I have recommended thedollyeye.com to my friends and they've had no problems. You do need to order months ahead of time. Also, keep in mind that customs can hold packages for long periods of time.
(I have relatives in S.Korea and my package of socks was held for a couple weeks. Why? I do not know. I think they wanted to steal my Goo Jun Pyo socks my cousin bought for me.)
Another thing to point out is that the business is based overseas. They may not be able to speak English proficiently enough and may just know the bare minimum to run a business or set up a website. My Aunts and Uncles barely know enough English to write our address on the shipping label.
But also, every case is different. I've just been happy with them so far. Eight+ orders and counting.