I am very disappointed in Cosplay.com's shopping experience. I ordered a wig and two ponytail clips on June 04 and opted for Standard Shipping. I didn't hear anything until I received a shipping notification on June 19. I check my tracking number daily and the wig has still not left their facilities. I have called and emailed and have still heard nothing. I'm competing in a masquerade this coming Saturday (July 14).
Do not bother calling their customer service phone number: no one will answer and they do not return calls.
I'm in tears and desperate, but I will never do business with Cosplay.com Shopping again.