Sadly the word does not seem to be getting out. The customer service has always been zero and the problems are ongoing for the last two years now. I keep seeing complaint posts from clueless people who ordered here anyways without trying to contact them and ask questions first.
Treat any wig seller and any website just like you would an e-bay seller you've never used. Make contact first to make sure they are reputable and look for reviews on google and youtube and even here! I do not care how great or cheap a wig is, if i can't talk to a real person about it and get a timely response I'm not ordering from them. Cosplay.com shopping taught me that lesson!
Can anyone think of a better way to warn people not to waste their time/money at cosplay.com shopping?