They're now saying I didn't send detailed enough pictures to work with. If that was a problem, my e-mail was certainly available.
I filed disputes with Paypal instead because I shouldn't incur costs of shipping if they used FedEx. They can prepay a label and give me a confirmation number.
I also have my formal review approved by my editor at missionstartpodcasts.com. I sent them a couple of paragraphs initially to voice my issues, and their response was that it was unfair of me to post a review.