I didn't buy a costume from them, although I have purchased a wig from them and one as well from their agent store and I have to say, they are amazing. Which a very rare thing for me to say indeed since I am usually unfortunately pretty critical about cosplay merchandise.
For this being the only company that I'm aware of that does wig prestyling I was so impressed with the quality of both their wigs and their work. The manufacturing and the shipping wasn't exactly quick, although it was reliable and when it did arrive I was more than impressed how they turned out. Venus' customer service skills are astounding and she is an absolute pleasure to work with, only be aware that sometimes they are busy so they might not be able to get back to you right away.
I plan on getting a custom wig made later either this month or in February for the price that they are offering to do for it. I will always trust them for making my wigs. They've made a loyal customer out of me.
"A man chooses, a slave obeys." ~Andrew Ryan