Name of Commissioner: EZ Cosplay
Website/C.com gallery: http://www.ezcosplay.com/
Character commissioned and series/video game (please include if this was the entire costume, just a jacket, prop, accessory, wig, etc.) Bass Armstrong of Dead or Alive 5 (vest, shirt, do rag, belts, and pants
Links to picture(s) of your commissioned item: http://www.missionstartpodcast.com/1...-about-it.html
Timeline (how long your order took to process) : Paid for it on August 30, 2012. Received on December 12, 2012.
Describe your Experience: Commissioned a custom costume and asked for the vest and pants. The contact person offered the do rag, belts, and shirt as well. Early good communication broke down quickly. Several e-mails were not returned and the costume arrived without notice only 2 weeks before I was to wear it at a convention. The costume arrived in poor quality, with several parts not as ordered or as referenced from pictures. The materials were cheap, the seams uneven, and I was told that their sewing staff is not good at design work. They eventually agreed to a partial refund with the rest to be returned when they received the costume back. The costume was mailed back on December 18, 2012 and I have yet to receive the rest of my money.
Although I expressed my displeasure, they have since added this costume to their catalog for regular sale.
The link I referenced in my pictures includes a detailed review of the product.
Final Grade: F+