Name of Commissioner:
Yang Xiao Long from RWBY
Links to picture(s) of your commissioned item:
I ordered a custom made cosplay for my friend and gave them measurements, that I had measured three time, and later was measured by two other people, one being a person who makes her own cosplay.
The only thing that is positive about this company.
First of all, the sizing was terrible. The top was way looser then it should be. See photo A below
. It was obvious that the outfit was meant for a bigger person. Secondly, they didn't make the design properly. The zipper was too high up. Also it was loose and flappy. Where the zipper was supposed to stop was higher in the cosplay then what the character wears. See photo B below.
Also they made the belt completely wrong, see photo C below.
Awful. Honestly, the worst I have experienced in my life. When I contacted them, I asked them to refund it, and cc'ed my friend. Additionally I said that they should communicate with my friend, who was cc'ed. But they replied back to me. I then replied back stating that they should reply to my friend. Still replied back to me. I then stated they should reply all. Finally, they replied all. But no, that didn't solve anyway because they addressed me in the email, when my friend was the one who sent it to them.
Okay, let's put that aside and talk about the costume itself. We addressed the issue had to do that the top was way too big. For some reason, she disregards this part of the email completely and addresses something else. Weird. Fine, okay. We then try to communicate again. At this point we have measured OVER AND OVER again and gotten the same measurements. Okay, so we give them the measurements again. The top was not made for someone of the bust of the measurements we gave. It is obvious it was made for someone who was a few inches bigger. And someone who had a bigger waist. None of this was taken into account. Furthermore, they literally must have said this about 20 times+ "Please provide us the correct measurements." So basically, the will not accept fault, when it is so obvious that the seamstress did not make this outfit correctly. They keep claiming we measured wrong. How can it be wrong if we measured it so many times from different people. Have they ever considered they fucked up. Of course not, because they are a corporate business. Also, according to them, apparently everyone is supposed to be the same size because they kept saying our measurements didn't make sense. But hey, you know, people are different sizes, different heights, some people able broad shoulders, some people have narrow shoulders. Apparently that makes no sense. LAST POINT, besides email exchanges, I spent 5+ hours just trying to get this sorted out on their online chat.
Overall: I have read many good reviews about MicCostumes, which is why I am surprised this happened to us. DO NOT ORDER CUSTOM COSPLAYS FROM MICCOSTUMES. DO NOT! I can not tell you an experience regarding something that is already sized (e.g S, XL). They have TERRIBLE COMMUNICATION SKILLS and do not want to admit fault for what they have done.