The Hotel Is Full
If you don't have a room, there are no more available. Sorry.
If you have a room, check in as early as you can. Please don't annoy the front desk people*, but let them know you've arrived and anticipate checking into your room the moment it's clean/ready/available.
If you know that you will be checking in late, make sure the hotel is aware of this if you haven't told them already. Let them know exactly how late you will be checking in. Airtel Plaza Hotel: 818-997-7676
Always bring whatever documentation you have with you to the hotel, reservation number, confirmation number, any emails the hotel sent you with reservation info.
My apologies, there are no more rooms in the party block. Please make due with the room you get.
If you get to the hotel and they haven't given you the ALA3 reduced rate, take the room, then find Christian or Joyce. If we can prove you should have had the reduced rate, you will get it.
The folks at registration, and Operations can all find Joyce or Christian.
If you made your reservation AFTER the cut-off date and have a high rate, well, talk to us anyway. No promises.
Joyce and Christian will spend much of our time in or near the Lobby Friday and Saturday during peak hours. We will both be on-site Thursday evening as well.
Thank you for your patience.
*this isn't the fault of the front desk people, it's the fault of that idiot in Banff who wrote the bad software which allowed the hotel to sell more rooms than they have.
We warned you about the Space Weasels!