This might be taboo, but I feel it needs to be out there because more than a few people I know have had problems.
Name of Site: Cosworx
Cher in hot pink
Baiken-Gulity Gear XX
I have since bought a new wig.
Right after Ohayocon, I got on the ball for Katsu ( 2/16, 17, 18/07) and placed an order through the still new cosworx for a wig to be worn with my Baiken cosplay. I had ordered from them once before along with my current roommate, and by our own error, ordered the wigs too late and did not receive them before con. For this transaction, I decided to order ASAP so that I would have time to pull the wig into a high ponytail and purchase matching extensions. I ordered this wig.
Shipping at this time was 7-14 business days. I ordered on January 8th-9th. Katsu wasn't until mid February (16, 17,18 I believe), so I had time. Two weeks passed, then 3 and I've seen nothing of my wig. I try checking my tracking info, and all it says is that it's shipped and in transit. We're now at the week before the con and I try emailing cosworx every day. I even call and leave a few messages. Someone calls me back to tell me the wig was shipped. (February 12th, my birthday no less) When I check the tracking info, it now says that there was no one to sign and that the wig is in transit to California (return to sender). That was Monday.
No one to sign?
I didn't have school or work that week because I had a severe sinus infection and was on ordered bed rest, hence at my house, So I called both UPS and Cosworx. UPS informs me that the wig was at the warehouse and then sent back because the receiving address was intangible.
I call Cosworx at least 3 times that day, I'd like to say . No answer. nothing. finally, on Wednesday before the con, I get a phone call saying that they "sold out of cher wigs
" and "are you sure you haven't received it and aren't aware that it's there?" I am rather mad, yet calmly explain what Ups told me, I'm not big to raise my temper right off the beginning because it makes you look like an idiot.
"we'll call you right back." is their response. two hours later
I get a phone call, "oh hey, we found your packing receipts, we don't have your wig...ummm what con do you need it for and what color? OH HEY we can give you this wig
for the price you originally paid, and we'll have someone deliver it
to you at the con."
I rather sadly agreed to this, since I had finished my costume, and the girl on the phone was peppy and said I could probably handle doing it at con, it's the cosplay spirit! Plus this wig was longer, I had bought candy pink extensions from a local store, and I could just add them in at the con. I set to work making extensions and wefts to add at con.
So Friday, I had to FIND the cosworx rep at the booth in the dealer's room, not have it delivered to me. She hands me the wig and a "complimentary wig cap" for all the trouble. She tells me it's a nice wig, similar to the one she's wearing. She tells me to stop by later to show her how it turns out, she just loves that wig.
I removed the wig from the bag upstairs and it was ALL TANGLED.
I had to hack the entire bottom of the wig off. the pink did not match the color i had intended (I had a party wig color wheel that i used to match extensions when I'm ordering wigs online). and the wig was ridiculously thin
- there were clumps where my hair or the wig cap showed through, and did not fit, even when I cut the wig open and sewed in my own tracks of the lighter color.
I spent the entire night "fixing" the wig. I missed my morning photo shoot because I was still playing with it.
I wore it be-grudgingly to the con on sat, and stopped by the booth to show her just how "HAPPY" I was. the rep from cosworx made a face and said.."oh i guess that looks nice, she's supposed to look scruffy." then went back to whatever she was doing and ignored me, only looking up to say, "oh, i'm busy".
Final Grade: D
(I did receive a wig, if it was the wrong one, so i can't fail them altogether.)
I would NEVER do business again with them. and i have encouraged all of my friends not to. It's just unacceptable. i ordered with ample time, knowing i lived in Ohio and that it was coming from California. I filled in all the contact info correctly and checked my tracking info religiously. Not recieving my wig on time because UPS couldn't read the address? WTF. Also, answering phone calls or having someone SPECIFICALLY for phone calls and help/problems. Not playing eternal phone tag.