I have not personally bought from there, but a number of people on here have. I do not recall anyone mentioning anything negative besides a backup in orders around Halloween or sales and obviously being based in Malaysia, shipping to the States takes time, which a number of people have commented on.
However, let us break down the situation. Toric lenses are custom made and they gave you a 3-4 week production time estimate. Let us err toward the 4 week mark which would mean the lenses would be manufactured by August 13th at the latest if they stick to their 3-4 week production schedule.
Now consider shipping: If you used standard postage, that could be another 2+ weeks. Expedited shipping can be 1 week, but even then it can sit in customs for a few days too.
So, theoretically that puts you at about 6 weeks from purchase to arrival [for standard shipping]. Re: possible arrival sometime during the last week of August [or a week earlier if you used expedited shipping]. Again, these are just estimates, but 4 weeks have not yet passed since you placed the order.
I would see what they say when they write back and be on the lookout for your parcel the 18th onward [taking into consideration the kind of shipping you opted to use]. You have until the 29th to file a claim in Paypal if something goes amiss and your credit card company has a longer timeframe than that so do know that you are covered. Hope this helps put things into perspective and good luck!
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