Searching online for a place to bash us is not the way to deal with situations.
We charge $4 handling fee. We have a shipper who we pay $20/hour. We buy new boxes, which cost from .50 to $1.50 each, packing material, rent, heat for the shop, taxes, and a whole bunch of other things.
Most companies charge a handling fee.
I spent day emailing and on the phone trying to explain this to you. It got very frustrating for me.
We ship to over 300 customers a week, every week of the year. Out of them we get a couple who aren't happy.
UPS charged more than what you found online. I don't remember the exact amount but if you take your shipping and take off $4 you'll see what they charged us.
If we don't have a handling fee to try to pay for all the extras that a working shop has then we'd be out of business in very short time.
Again, posting on a public forum, where you never go, is not really good form. I spoke with your coworker, who also ordered some product for your Shrek production in your theatre. He apologized for all that you put us thru. . and we still do business with him. You were an actor who bought makeup and didn't realize that it costs to ship, handling fee is right there when you checkout so it's no surprise what you'd be paying.
Thank you everyone here at Cosplay for putting up with this thread.
Any concerns, please contact me at email@example.com