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[Arin]

Whatever you do, don't buy costumes from them. My last payment was sent back in June of 2009. It was supposed to be delivered by July 1st. It didn't arrive until mid August and what was sent was either broken or not what I ordered. I've tried getting a new order sent or a refund but they continue to give me the runaround. It's now January of 2011, enough said.

This is the website: http://www.dandylioncreative.com/ So be aware!

[Lovelychristina]

I would say File a Dispute with pay pal or get a Charge back.

[Kitsoru]

Originally Posted by Lovelychristina

I would say File a Dispute with pay pal or get a Charge back.

"My last payment was sent back in June of 2009."

Way too late for them to do that now. :/

@ the OP: You should give a more detailed review if you're going to post about them at all... Timelines, what you were commissioning, etc.

[Arin]

I ordered the items in December 2008. I paid in installments til June 2009 and it was supposed to be delivered in time for Anime Expo. These were the items I ordered:

Custom figure
Costume Accessories: namely wings
Blond Wig

Here's what showed up....



Damged Figure



Green Wig -Supposed to be Blond



Damaged Case





Wings Scuffed/Damaged

[Keirii21]

Yes please listen to Arin!

I ordered a Miku Hatsune wig from Carrotanime.com when they switched over to Dandylioncreations over Memorial Day. They said it would come in very soon, and hmm....I still havent recived it >.<" DO NOT order from them under any circumstances!

[Kitsoru]

Originally Posted by Keirii21

Yes please listen to Arin!

I ordered a Miku Hatsune wig from Carrotanime.com when they switched over to Dandylioncreations over Memorial Day. They said it would come in very soon, and hmm....I still havent recived it >.<" DO NOT order from them under any circumstances!

Are you saying that this company is Carrot Anime under another name?

[lotus machine]

Originally Posted by Kitsoru

Are you saying that this company is Carrot Anime under another name?

They were two separate entities, but Carrot Anime recently merged with Dandylion Creative.

I had commissioned a prop from Carrot Anime before the merger, but now all my e-mail correspondence is being handled by Dandylion. However, they're still using Carrot Anime's Paypal.

Communication has been arduously slow. This thread has me quite nervous.

[Keirii21]

@lotus machine

Thank you, im not well at explaining things, im sorry if I confused anyone out there ^^'

[lotus machine]

Originally Posted by Keirii21

@lotus machine

Thank you, im not well at explaining things, im sorry if I confused anyone out there ^^'

You're very welcome.

I'm sorry you never received your item, though. That's really terrible. I have yet to ever be scammed by a seller or commissioner, but I'm beginning to fear that I won't be so lucky this time. I'm hoping that they're simply having difficulty managing the merger, because the last time I bought something from Carrot Anime, it was perfect.

[mosaicera]

I, too, am worried as I'm caught up in the merging as well. It's been almost a week and usually the one who handles the replies (Esther) is able to get in contact with me within two~three days. I hope this is just due to the merger as well as I'm getting really worried now @__@;

[Kitsoru]

Originally Posted by lotus machine

They were two separate entities, but Carrot Anime recently merged with Dandylion Creative.

I had commissioned a prop from Carrot Anime before the merger, but now all my e-mail correspondence is being handled by Dandylion. However, they're still using Carrot Anime's Paypal.

Communication has been arduously slow. This thread has me quite nervous.

Ahhh, I see. I've heard mostly bad things about Carrot Anime, so that's sort of a suspect/worrying prospect for the OP and others having trouble with them right now. :/

[lotus machine]

Originally Posted by Kitsoru

Ahhh, I see. I've heard mostly bad things about Carrot Anime, so that's sort of a suspect/worrying prospect for the OP and others having trouble with them right now. :/

My only experience with Carrot Anime was quite pleasant, honestly. Communication was very slow, but they made every piece exactly as specified and everything fit me perfectly when it arrived. They made the pant legs wide enough to fit over the boots I was wearing and it fit my waist exactly. That's why I went to them again before the merger. They were very nice and helpful, and the price was a steal for what they gave me.

But at this point, I haven't heard from anyone from Dandylion since December. I've e-mailed them twice in an attempt to check on them and my order. I really hope it's just a technical issue and not anything untoward.

edit: I just received an e-mail from Esther. Evidently, she's leaving Carrot Anime, which was the cause for the delay. She says she and a few others are going to open their work shop because she openly disagrees with some of the policies the new company (Dandylion, I assume) has put into place.

[mosaicera]

Yeah, I just got a reply from Esther as well. Apparently she'll continue all her customers until their orders are done and then she's leaving with some of the designers to create a new workshop (as lotus_machine said above).

[Sexy Biotch]

Recived this message from Carrotanime aka Dandylion Creative,
Announcement:


Hi Everybody!


My name is Esther, some of you may know me from taking care of your order/adjustment and reimbursements.

And if you don't, I been working with CarrotAnime, mostly on the front end for the past year.


I have made great friends (both customers and team member) and I have brought friends to join this team!

(most of them are the ones behind your awesome looking outfits)


Today I would like to let everybody know that me and my friends will be leaving CarrotAnime at the end of January.


Ever since the switch of the new management (when the new company bought it), I have openly fought their new policies and guidelines with no success.

I believe customers simply deserves more.


After months of planning and finally with the funding from several of my previous big clients, me and my friends are able to start our own workshop and store.

This will be our workshop, under reasonable policies and great deals with only the best quality on every and each item.


I would like to thank the ones that have worked with me previous and would like to let you know that, if you still have a ongoing order with me, i will make sure it's well taken care of before my leave.

And i believe CarrotAnime will have someone great to fill in for my leave.


Again, thank you for reading my notice

and when our store is ready to launch, if you are interested, I would love to email you the link to it.


Happy New Years and may all your new year resolution come true!


Esther


Hi

I'm so very sorry on the delay of this response; this was mainly caused because of my announcement up top.

they gave me a lot of trouble with the decision and i had to leave my post for a couple of days to hold my ground till they agreed with the leave.

I just returned this evening and my chair are still cold from the absence.


I will check on a update for you immediately tonight

and hopefully I will get one to you as quickly as possible.


I will make sure to stay in better touch until your outfit is fully completed and delivered with your satisfaction.


Thank you!

Then got this message

Hi

I like to be very honest with you on this.
Ever since my decision to leave the company, they have stop cooperating with me on updating me with the status on the order
and letting me know what's going on.
To be safe, while I still have the permission to do so, I would like to refund the deposit you place
if you can let me know the PayPal you used for this order.
That way, if this commission finish correctly and ship out asap, then it would be up to them to contact you
for the payment
but if not, and they decide to be jerks, I made sure your money is in your pocket.


But they never give you, your money back?

[Kitsoru]

Well, if it's just the email address that you use for Paypal invoices, that's probably safe to give. Just be sure not to give any account passwords or anything like that.