Go Back   Cosplay.com > Reviews > Commissioner Review

Thread Tools
Unread 08-02-2012, 11:54 AM   #1
Registered User
Cyx3withlove's Avatar
Join Date: Jun 2012
Posts: 25
Commission Review: CosplayandWig.com

Name of Commissioner: Cosplay and Wig
Website/C.com gallery: Cosplayandwig.com
Character commissioned and series/video game (please include if this was the entire costume, just a jacket, prop, accessory, wig, etc.): Gumi Wig
Links to picture(s) of your commissioned item: http://www.cosplayandwig.com/catalog...78/9054045.htm
Timeline (how long your order took to process): 3 days
Describe your Experience. Pros, Cons, Comments.: *deep breath* I just started cosplaying so I was cautious about ordering a wig online, especially since most, if not all, come from China, so I searched and searched and found this website. The wig I wanted was perfect for my Gumi cosplay so I ordered it and it took three days to process, but they never gave me a tracking number, despite their website saying they provide tracking numbers with everything they ship. I emailed them about it and they provided me with a tracking number. They shipped it on June 20th and I got it on the 28th so I was grateful for the fast (and free!) shipping. I opened up the package and it wasnít the wig I paid for. It was a completely different wig. It was Gumiís wig from Camellia, and this wasnít even a wig that was on their website. I emailed them about the mistake (even sent pictures) and they said since it was their mistake that they would send the right wig within a week, with tracking. A week passes and I decided to give them a day or two, but I never got the tracking number, so I emailed them again and they told me they would give me a number within two days. Two days pass and still no number. Email again and FINALLY they gave me a number on July 23rd. Turns out that they JUST shipped it that day. I was pissed but I let it go because I thought I was getting the right wig. It came and (of course) for a second time, they sent me the wrong wig. They sent me this one:

I emailed them again (included pictures AGAIN) and told them about it. I was getting nervous because Iím going to a convention at the end of September and I need the right wig. Until this day, they have yet to reply and I checked with Paypal two days ago and found out that I couldnít get a refund because it has been 47 days since the transaction. I think they were biding their time until the deadline passed and I admit, I should have been more careful. Not only did I lose my money, Iím stuck with two wigs I didnít even order.

The wigs themselves look decent. They started to shed a bit, but I heard that thatís normal. I also wished the packaging was more secure. It was just a taped-up envelope with the string around two circle things and a little another string around it.

Pros: Fast shipping, free shipping, low prices
Cons: Needed to be reminded (email) to ship item and provide tracking number, non-responsive after refund deadline passes, packaging

Comments: I honestly wouldn't order from them again. If you do and get the wrong wig (like I did) email them and demand a refund ASAP!

Final Grade: C-/ D+
Cyx3withlove is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

All times are GMT -5. The time now is 11:33 PM.

Copyright 2002-2018 Cosplay.com, LLC. All Rights Reserved.
All comments and posts in our forums are the opinion of the respective poster.