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Unread 05-31-2012, 01:52 PM   #16
ZombiiAxelBlitz
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I ordered a wig from them back in late March and didn't get any emails what-so-ever from them. I let 3 weeks pass before I contacted the admin about it. I recieved my wig a few days afterward in the mail. I find It sad that people have to go so far as to report to the admin just to get a bloody wig that they paid good money for.

Cosplay.com store, clean up your act before people start taking huge legal action on you. i'm serious, it's just pathetic.
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Unread 07-10-2012, 01:26 PM   #17
Divinity-chan
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I am also having problems reaching epic cosplay via email about a bad shipment. I can't find the phone number anywhere. could anyone share it with me? I'd really like to try that approach. thank you!!
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Unread 08-20-2012, 03:08 PM   #18
threestories
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Well, I'm glad I'm not the only one. I ordered a wig on August 6 and it's still not marked as shipped or anything past the PayPal payment in my customer account. I'm getting quite nervous, since I need it by August 30th at the latest, since that's the day I leave for Dragon*Con, which is what I need the wig for. I've emailed twice and left several voice messages over the last week or so. I thought nearly a month would be enough time for delivery, having never ordered from Cosplay.com before, so hopefully it arrives this week or early next. I've PMed the Admin just now; hopefully that gets some response. I'm very disappointed with the customer service so far, needless to say.
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Unread 08-21-2012, 03:05 PM   #19
threestories
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Though no one has bothered to reply to any of my inquiries, my order now has a tracking number since yesterday. It says they "contacted USPS electronically" to let them know of their intent to ship on the 18th - it appears to still not have been shipped, and they just printed a mailing label. Here's to hoping it gets here in time.
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