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Unread 02-28-2012, 05:30 PM   #1
Fayelee_D
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Review: Cosplay house

I will never use cosplay house again I ordered a cosplay in dec and its almost march and I STIll havent got it. I emailed them several times and feel as if I was blown off. Now I can understand I ordered it during the China New Year but even so I should have gotten it by now. I'm very dispointed with them.
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Unread 03-02-2012, 07:41 AM   #2
Lerei X
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I thought they are reliable since they are pretty famous specially their FB page and limebarb is not reliable as well, seems hard to order commission online these days
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Unread 03-03-2012, 07:44 PM   #3
mistypoison
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Cosplayhouse is a scam..........all their images are stolen from other sites. The chances of getting your money back are low ><
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Unread 04-04-2012, 12:53 AM   #4
Jei-Cos
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this site is really hit or miss..from what i gather, the products where they actually have a picture of THE FREAKING PRODUCT >.< and not a picture of the artwork, which is mostly the case, it usually will be that in the mail..i wont buy anything when a site says they make it but only show artwork and no actual product pictures..
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Unread 04-04-2012, 02:37 AM   #5
Jei-Cos
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well i can understand the whole using artwork cuz they do it in a commission rather then mass produce, but if they did the commission, they would be smart to take a pic before sending it to put up on their site, and not advertise the item as a commission until they have actually MADE it and know it can be done by them..thats why i wont bother..they have some, like yazoos velvet nightmare from final fantasy7 advent children, and they have the pictures of the product even though they commission it rather then mass produce it..in fact, im going to buy it when i get the money. but most of their items arent commission, they just dont take pics of thier items which isnt good.
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Unread 04-04-2012, 05:53 PM   #6
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This surprises me...I ordered a costume from them in January, and I received it in early March, but that was because I ordered right at the start of the Chinese New Year. However, my costume was a "stock" Bleach shihakusho for Matsumoto. It probably takes longer to make a custom order. Since it's now April, I wonder if the OP ever got their costume..

What I can say is that the costume I received is very well made despite being a mass-produced costume and its very comfortable. The fabric is not thin, either. My only complaint is that the scarf I received is not the same shade of pink on their website, but I can always dye it or make another one.
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Unread 04-05-2012, 12:41 PM   #7
Cosplay4me
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From my experience with dealing with Cosplayhouse they usually show the artwork for the commision offers because they don't have a final product of it because when i ordered my Cloud Costume through commisions all i saw were animated pictures or artwork but was told they will post up a real picture of it on the website when it is made. So i waited 6 weeks and they emailed me saying my costume was finished and was being shipped out with the tracking (costumer service here for me was great!) and they also posted the actual picture of it on the website. When i got the costume it was great quality and like Moonsong said it was thick and felt very nice. I also heard from some reviews and friends that the wigs are actually pretty good
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Unread 04-06-2012, 07:35 PM   #8
keirabug
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I ordered a cosplay from them in early november 2011 and it still hasn't come. I have emailed them maybe 8 times over the past few months asking for an update on the status of my order. They completely ignore my emails. I just emailed them again asking for a refund. They seem to steal people's money and dont care.
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Unread 04-11-2012, 05:10 PM   #9
keirabug
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They ignored my multiple emails for 2 months asking for a status update on my order just to see how much longer it would take because they said it would only be another 2 weeks. I figured I ordered it in plenty of time for convention season, but I guess they need more than 6 months. They had good communication for the first few months, and then it stopped until just yesterday.
They did just give me my refund, of course paypal took away $5. Thank you Cosplay House for false advertising and holding my $155 for me for 6 months.

I just wish they would have let me know that 3-5 weeks doesn't actually mean 3-5 weeks. Who knows how long it would actually take? They tell me one month, I wait. Then after 3 months, they say 2 more weeks, I wait. 2 months after that with no communication, I say refund. Cosplay House varies according to their priorities, I suppose? Maybe it's a hit or miss kind of thing.
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Unread 04-14-2012, 12:31 AM   #10
Herahluv
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oh noes

this makes me very anxious/upset right now. I ordered 3 costumes from this site in Feb. While one did show up and I have no big issues with it, the other 2 still haven't come. Now that I see people have had problems getting things from them at ALL, I'm getting super nervous. I told them all costumes are due by apr 16th, which is monday...and they havent responded on those at all. It's been 8 weeks now, 3 more weeks than promised. I called, no answer, voice mail full. I must not be the only one in panic mode. I emailed 3 days ago...no answer yet, and now its the weekend -__- I hate when I forget to read reviews BEFORE spending the money! I'm going to stalk their phone lines daily because con is approaching fast. I don't wanna learn this lesson the hard way!!! lol I JUST WANT MY COSTUMES
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Unread 11-06-2012, 01:49 PM   #11
RokanaKatsebaki
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I ordered a wig from them and it got here quickly.. and really awesome quality. But then I have other friends who have gotten the opposite. I'm debating on buying a cosplay that i really want from them, but I need it by January. I'm very unsure..
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Unread 12-18-2012, 02:38 PM   #12
Koto Azure
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Cosplay House, from what I understand.. Is VERY hit or miss. Their outfits tend to be rather good quality.. but their props and accessories? Totally suck.

I had ordered a helmet from Gundam, Char Aznable's to be exact.. I was deceived by the images they had up, and thought I was paying for a great piece of work! Of course, for the expensive price, I had imagined it would be at least decent.

But no. It was a plastic bowl. With cardboard and fun foam. I'm sorry.. but for a 250$ helmet, this is rather... Unacceptable. Heck, even the paint job was horrible! The paint was chipping everywhere! Oh, yes. And it was also impossible to wear.

Now, normally they state that there are no returns on props or costume made items. Which is.. just about everything they sell. However, they were generous enough to refund me, after I paid to ship the monstrosity back. So I only lost about 30$, instead of over 200...

I know some of their stuff can be decent, and even good.. But after that debacle, I would never, EVER recommend them. I would much rather trust a complete stranger on this forum to make me something, then that website.

So yeah, that's my experience with them!
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Unread 01-21-2013, 08:30 PM   #13
tashdash
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I ordered a set of knives and holster harness, after I emailed the Cosplayhouse customer service and they confirmed that indeed both pieces were included just like in the photo.
I ordered that same day.

Just a couple weeks later I received the knives, but no holster and harness.

They don't respond to any email now at any contact address, and the phone just goes to voicemail.

I just want to confirm whether or not they are screwing me out of the holster so I can make it myself, guess that will be happening now.
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Unread 01-21-2013, 08:50 PM   #14
Jei-Cos
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Honestly, I will never order from them again..Back in early 2011, I ordered their Cloud Strife Advent Children shoulder amor thing. It not only was crap, but it was too small for a male to wear....
Which doesn't make sense seeing as CLOUD IS A MALE!!

I ordered it because it looked close enough and I hadn't seen another one that was good till afterward..
It took a while to get a reply from them..

The wolf head of the armor was just glued on (I think it was like normal superglue, which doesn't do much to metal on plastic), and the armor was just a chunck of plastic..SUPER CHEAP EASILY BREAKABLE PLASTIC!!
Around the wolf head, there was TONS of glue just splattered around it..Also there was a lot of glue pieces as if the glue dripped from the bottle and landed on the armor..They didn't even care enough about the customer to CLEAN IT OFF!!

After they emailed me back, they said they will give a refund but only partial because they take a 15% restock fee. I actually called them SCREAMING that they can not make me pay a fee when they clearly can not do their job and if they take a fee I would make a paypal claim and force them to give me a full refund..Needless to say I got all the money back ^_^

Terrible place..Just....No..
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Unread 04-05-2013, 12:10 PM   #15
devilmaycry4you
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Review: Cosplay House

So, as I am not one to usually hate on a company because their customer service sucks, I have recently had a horrible run in with Cosplay House. Back in March, I ordered a cosplay from said place. I set the date for march 23rd, to ensure that I had it in time for the convention(which is today). I was ensured that I would have it on time. Well, I still don't have it. And, each time that I have called, I have been dealt some very crappy service.

Never will I order from there again.
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