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Unread 06-11-2013, 02:05 AM   #16
Angelic_Trancy
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this just made me extremely nervous considering i just ordered a cosplay about 4 weeks ago....
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Unread 10-21-2013, 04:47 PM   #17
Nailbunny676
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This site is terrible. First they sent me the wrong version of the costume I ordered. They dragged fixing it out for so long I can no longer contest it via paypal. They would send an email asking for more measurements promising they would start it as soonas I sent them. Then they needed pictures before they could start. Then they needed me to pay to ship back the first costume at my own expense before they could start. I finally asked for a refund at this point thinking they'd never finish in time. They refused and said the costume had been started. I finally got the replacement 2 days too late for what it was ordered for, even tho it was ordered more than 2 months in advance. Only the jacket to the costume came with the second one. Not the accessories or hat that were supposed to come with it and were paid for. Totally frustrating nightmare, do not do business with these people.
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Unread 10-21-2013, 11:13 PM   #18
Labrys
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OH yay not just me

I had ordered a costume from them about 6+ weeks ago, it wasn't a commission, and I needed it for this past weekend. Luckily they seemed to respond to me quicker than most people because on Saturday, the day I was going to wear the costume, I received an email from them saying they had lost my order. Also that in order for them to make it it would take until the beginning of November because of the Halloween rush. Luckily I had a choice I could receive a 5% discount or get a full refund.... needless to say I told them to give me my money back. I am never buying from them again. A 5% discount is pretty insulting to me as a customer, and now that all orders are processed online I find it hard that they can 'lose' an order.
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Unread 11-11-2013, 05:46 PM   #19
Joshua Masters
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I can't speak for everyone else's experiences but...

I was extremely nervous about ordering from Cosplayhouse.com because of...well many reviews like the ones below, however given their price versus pretty much everyone else's I decided to give them a shot and I have to admit I am very happy with not only the finished product but also their awesome customer service.

I ordered a commissioned power ranger helmet, this is one that they openly told me they have never attempted before and that the full lead time was very likely, I responded telling them that I had no rush and to take their time because I would rather wait a little longer and be satisfied then bat the crap out of them trying to rush them just to get a sub-par product. I ordered my helmet late September and received it on Halloween. Granted it isn't show accurate it is still an amazing piece of work and for this being their first outing (making me the guinea pig) I am very pleased.

Now there is no utopia and nothing is perfect (and if you expect perfection from anything you will always be disappointed) I discovered some minor cracks in the helmet. I notified cosplayhouse and they apologized walked me through how to fix it and refunded me $44 which means I got a custom power ranger helmet for $205 and that is not bad.

I will 100% recommend them to people and I am ordering several more things from them following the Christmas holiday myself.

I hope that this is helpful to people and honestly you are going to be hard pressed to find a better product at a better price.
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Unread 11-15-2013, 03:29 PM   #20
mystique316
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Angry Cosplay House Review

I purchased a Red Ranger Costume from them. In customer notes, was very specific about size the belt needed to be. and they got it wrong. We all know you can't wear a power ranger costume without a belt without looking like an idiot. I contacted them immediately, they said they would rush a replacement. Its been a month. Halloween has come and gone. They say it's still in "production" Its a piece of material. No seems. that's it. How long does that take to cut out and put in the mail. Also received a premade helmet. It doesn't fit. Not due to I have a large head. But because the dimensions they use are all screwed up. The helmet is wider ear to ear than it is, front to back. The human head isn't shaped that way... And even though this wasn't made to order for me, they still refuse to return the shitty quality item. (BTW there are spaces where the helmet connects, and item obviously looks spray painted, AS WELL as the visor is tilted to the left. It looks crooked all together.) I am now getting bitchy emails telling me to prove the length of the belt is wrong. Nothing but bad from this company. And looking at some reviews, I definitely should have searched for reviews before purchasing. I will never purchase from this company again.
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Unread 02-12-2014, 08:54 PM   #21
Ritsuka001
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Exclamation I hope mine isnt bad...

Now I'm really nervous, as I recently ordered a wig of Echo from Pandora Hearts from them, hoping it gets here on time for Animarathon, my first convention. I am going to be absolutely devastated if it doesn't arrive/look good... I'll tell you guys how it is when it gets here.
Also, reading the reviews... It looks like CosplayHouse does the same thing Milanoo does, has their people go online and say good things about them, which is why 1 in 5 reviews is 5 stars.
I lied. If they keep me from this because they didnt do their job, I will be beyond angry. If i have to, I will dye and cut my hair to fit the costume, although I don't want white hair. *crosses fingers* I really hope it comes on time
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Unread 02-12-2014, 10:45 PM   #22
Skyefrost
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Quote:
Originally Posted by Ritsuka001 View Post
Now I'm really nervous, as I recently ordered a wig of Echo from Pandora Hearts from them, hoping it gets here on time for Animarathon, my first convention. I am going to be absolutely devastated if it doesn't arrive/look good... I'll tell you guys how it is when it gets here.
Also, reading the reviews... It looks like CosplayHouse does the same thing Milanoo does, has their people go online and say good things about them, which is why 1 in 5 reviews is 5 stars.
I lied. If they keep me from this because they didnt do their job, I will be beyond angry. If i have to, I will dye and cut my hair to fit the costume, although I don't want white hair. *crosses fingers* I really hope it comes on time
wigs don't seem be bad for cosplayhouse so I think your chances for you getting it good is ok. but I'm going to say if your con is at feb/March/april chance are you are not going to receive it on time due to the chienses new year. (they put all their production on hold on feb, so the cosplay ordered b4 would be priority.)
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Unread 03-19-2014, 09:44 AM   #23
Annaroo
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I ordered a commission from cosplay house around the end of November of 2013 and they sent me my costume in January and they got the whole thing wrong. They made a different costume and then said that their tailor team had gotten confused. So we sent it back and they are working on the (hopefully) right costume. I emailed them about five weeks later and asked them if it were done and they weren't too pleasant with me. I'm afraid I wouldn't recommend cosplay house to anyone.
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Unread 04-02-2014, 11:53 AM   #24
Annaroo
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Yesterday they sent me an email saying that their tailor teams messed up the costume again. I asked for a full refund and got it.

Last edited by Annaroo : 04-02-2014 at 11:54 AM. Reason: Bad grammar
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Unread 03-18-2015, 04:21 PM   #25
ShiroiOji
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I agree; this site is a royal pain. I ordered a costume in June of 2014. I wanted to get the costume for Phoenix Five Cyclops. I asked for pleather bodysuit, foam armor, and foam visor. I received a stuffed muscle suit that made me look like a burned version of the Stay-Puft Marshmallow Man with armor that was AWFUL and a helmet instead of a visor that was LITERALLY a foot bigger than the circumference of my head. Then I emailed them, and I was told the remake team would get right on that, since nothing was right. I had to write them time and time again, and then I received an admittedly awesome pleather bodysuit, foam armor that is WAY too big, and another helmet that is ENTIRELY too big for my head; my whole face fits in the area that is meant for my mouth and chin! I have emailed them THREE TIMES since February 14th, and they have yet to get back to me once. I am so angry about this, and I will not be using them ever again.
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Unread 04-03-2015, 08:37 PM   #26
CelestialDear
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I've had 2 good costumes from them? Did I just hit twice? Because I love this company. Never ordered a prop, but their fabric costumes are amazing. My FMV Celes is from Cosplayhouse, and it's probably my favorite cosplay I own.
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Unread 04-06-2015, 06:35 PM   #27
ShiroiOji
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UPDATE: I heard back from them over a month after I emailed them. They made me measure my head in a pic, the helmet in a pic, and take a pic of the helmet on my head. They told me that they will make another that is smaller, (the helmet is LITERALLY ten inches too big!) and they told me that they doubt that it will ever be small enough, due to having a one-size-fits-all helmet mold. >.< Also? The remake will take 7-10 weeks.
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Unread 09-28-2015, 04:27 PM   #28
SaruHime
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Will never buy from Cosplay House again. I bought my costume, and it came back with several unsewn parts. It was HUGE and untailored, even though I gave them my exact measurements. It was also missing any velcro on the inside, which meant I couldn't keep the garment on correctly. I had to spend $150 to tailor the costume locally, which faaar exceeded what the costume was actually worth, although I paid more than that for it originally. xD

Terrible terrible terrible.
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Unread 11-04-2015, 01:11 AM   #29
Taierin
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I'm happy with them!

So, I ordered a commission costume(Marvel's Doctor Strange) 7 weeks before Halloween, I emailed them a few times, because I didn't realize that they needed more time for costumes they haven't made before. They got back to me the very next day every time. The finished product got here just in time and looked GREAT!! I will definitely use them again
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