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[Herahluv]

this makes me very anxious/upset right now. I ordered 3 costumes from this site in Feb. While one did show up and I have no big issues with it, the other 2 still haven't come. Now that I see people have had problems getting things from them at ALL, I'm getting super nervous. I told them all costumes are due by apr 16th, which is monday...and they havent responded on those at all. It's been 8 weeks now, 3 more weeks than promised. I called, no answer, voice mail full. I must not be the only one in panic mode. I emailed 3 days ago...no answer yet, and now its the weekend -__- I hate when I forget to read reviews BEFORE spending the money! I'm going to stalk their phone lines daily because con is approaching fast. I don't wanna learn this lesson the hard way!!! lol I JUST WANT MY COSTUMES

[RokanaKatsebaki]

I ordered a wig from them and it got here quickly.. and really awesome quality. But then I have other friends who have gotten the opposite. I'm debating on buying a cosplay that i really want from them, but I need it by January. I'm very unsure..

[Koto Azure]

Cosplay House, from what I understand.. Is VERY hit or miss. Their outfits tend to be rather good quality.. but their props and accessories? Totally suck.

I had ordered a helmet from Gundam, Char Aznable's to be exact.. I was deceived by the images they had up, and thought I was paying for a great piece of work! Of course, for the expensive price, I had imagined it would be at least decent.

But no. It was a plastic bowl. With cardboard and fun foam. I'm sorry.. but for a 250$ helmet, this is rather... Unacceptable. Heck, even the paint job was horrible! The paint was chipping everywhere! Oh, yes. And it was also impossible to wear.

Now, normally they state that there are no returns on props or costume made items. Which is.. just about everything they sell. However, they were generous enough to refund me, after I paid to ship the monstrosity back. So I only lost about 30$, instead of over 200...

I know some of their stuff can be decent, and even good.. But after that debacle, I would never, EVER recommend them. I would much rather trust a complete stranger on this forum to make me something, then that website.

So yeah, that's my experience with them!

[tashdash]

I ordered a set of knives and holster harness, after I emailed the Cosplayhouse customer service and they confirmed that indeed both pieces were included just like in the photo.
I ordered that same day.

Just a couple weeks later I received the knives, but no holster and harness.

They don't respond to any email now at any contact address, and the phone just goes to voicemail.

I just want to confirm whether or not they are screwing me out of the holster so I can make it myself, guess that will be happening now.

[JasonTerror]

Honestly, I will never order from them again..Back in early 2011, I ordered their Cloud Strife Advent Children shoulder amor thing. It not only was crap, but it was too small for a male to wear....
Which doesn't make sense seeing as CLOUD IS A MALE!!

I ordered it because it looked close enough and I hadn't seen another one that was good till afterward..
It took a while to get a reply from them..

The wolf head of the armor was just glued on (I think it was like normal superglue, which doesn't do much to metal on plastic), and the armor was just a chunck of plastic..SUPER CHEAP EASILY BREAKABLE PLASTIC!!
Around the wolf head, there was TONS of glue just splattered around it..Also there was a lot of glue pieces as if the glue dripped from the bottle and landed on the armor..They didn't even care enough about the customer to CLEAN IT OFF!!

After they emailed me back, they said they will give a refund but only partial because they take a 15% restock fee. I actually called them SCREAMING that they can not make me pay a fee when they clearly can not do their job and if they take a fee I would make a paypal claim and force them to give me a full refund..Needless to say I got all the money back ^_^

Terrible place..Just....No..

[devilmaycry4you]

So, as I am not one to usually hate on a company because their customer service sucks, I have recently had a horrible run in with Cosplay House. Back in March, I ordered a cosplay from said place. I set the date for march 23rd, to ensure that I had it in time for the convention(which is today). I was ensured that I would have it on time. Well, I still don't have it. And, each time that I have called, I have been dealt some very crappy service.

Never will I order from there again.