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Unread 08-03-2013, 03:36 PM   #2476
Waifu Beam
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Originally Posted by JediofTime View Post
I guarantee you that it will sellout completely within hours of going on sale on November 1st.
I wouldn't be surprised if this ended up happening.

On that note, I'll just attend WonderCon since it's easier to get into and seems like a lot of fun.
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Unread 08-04-2013, 10:57 AM   #2477
El_Duque
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Originally Posted by Hakaider View Post
By the way, has anyone seen Marc Perez? He hasn't been back here for almost a month.

C'mon Marc, where the heck are you?

Your customers have been asking lots of questions about AX since early last month, and it's like you completely disappeared from the planet.

You are supposed to be the CEO, so for Pete's sake...show some initiative, and leadership & take the reins & take charge, man!

It's not going to look good on you, if you just keep hiding & lurking. (A good leader always addresses the issue, and not avoid it when there would be hard times, or when there is controversy.)

Being a leader, means you have responsibilities. (And not just so you can have cool looking title on your resume.)

Being a leader means taking responsibility for your subordinates, and working out a good relationship with the customers, as well as managing & running the con efficiently.

If you can't do that, or are unwilling to take such responsibilities, then it's time to step down, and let someone else, who is willing to take the responsibility.

So Dangfunit, stop hiding & get out of your funk, and start leading!
Anyways back to AX...

I'm not sure how they can deal with this. The SPJA are not only getting heat from this thread, but their Facebook page is being bombarded with complaints left and right. I'm sure they're laying low and being quiet at this time until things simmer down.
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Unread 08-04-2013, 11:53 AM   #2478
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Originally Posted by El_Duque View Post
Anyways back to AX...

I'm not sure how they can deal with this. The SPJA are not only getting heat from this thread, but their Facebook page is being bombarded with complaints left and right. I'm sure they're laying low and being quiet at this time until things simmer down.
It does seem like SPJA is in a bit of a bind, doresn't it? People weren't happy even before the convention started due to various reasons, and the con just aggravated things. Seems they think their only options are to a) hide until things blow over, or b) talk and risk people yelling at them. At this point, option B might be better. Heck, anything would be better than radio silence. =\
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Unread 08-04-2013, 01:45 PM   #2479
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Anyways back to AX...

I'm not sure how they can deal with this. The SPJA are not only getting heat from this thread, but their Facebook page is being bombarded with complaints left and right. I'm sure they're laying low and being quiet at this time until things simmer down.
Quote:
It does seem like SPJA is in a bit of a bind, doresn't it? People weren't happy even before the convention started due to various reasons, and the con just aggravated things. Seems they think their only options are to a) hide until things blow over, or b) talk and risk people yelling at them. At this point, option B might be better. Heck, anything would be better than radio silence. =\
That seems to be the SPJA's MO (Method of Operation) right now. Don't respond, stay very quiet, and just lurk. Many of the other cons, (When they get this high level of complaints) would usually respond. But the SPJA MO right now is to just stay quiet and don't respond. And the current upper management seem to think that the problem will die down by itself, if they ignore it long enough. It's the old method of, if we ignore the problem long enough, the problem will go away by itself.

Don't be surprised if the very same problems occur again at next year's AX, and the usual SPJA's response is to ignore the issue, and maintain radio silence again.

The trouble of ignoring the problem though, is like ignoring a broken & leaky faucet. If you ignore it for too long, it will eventually break, and cause a flood. Problems never go away by itself, if you ignore it. It will always requires solving.

In my more than my twenty years of attending cons, I don't think I've ever seen a con organization run like the SPJA.

Warren Buffett once said that, “It takes 20 years to build a reputation and five minutes to ruin it”.

Last edited by Hakaider : 08-04-2013 at 01:51 PM.
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Unread 08-04-2013, 01:50 PM   #2480
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Originally Posted by Hakaider View Post
That seems to be the SPJA's MO (Method of Operation) right now. Don't respond, stay very quiet, and just lurk. Many of the other cons, (When they get this high level of complaints) would usually respond. But the SPJA MO right now is to just stay quiet and don't respond. And the current upper management seem to think that the problem will die down by itself, if they ignore it long enough. It's the old method of, if we ignore the problem long enough, the problem will go away by itself.

Don't be surprised if the very same problems occur again at next year's AX, and the usual SPJA's response is to ignore the issue, and maintain radio silence again.

The trouble of ignoring the problem though, is like ignoring a broken & leaky faucet. If you ignore it for too long, it will eventually break, and cause a flood. Problems never go away by itself, if you ignore it. It will always requires solving.

In my more than my twenty years of attending cons, I don't think I've ever seen a con organization run like the SPJA.
It isn't just SPJA. Fanime this year has done essentially the same thing. They had the feedback form (which I'm sure a lot of people filled out), yet here it is 2+ months later and not a peep from the higher-ups. Needless to say, if you're trying to fix issues with your convention, ignoring them and hoping they go away/people shut up about them/etc. really isn't a productive way to go.
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Unread 08-04-2013, 01:53 PM   #2481
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It isn't just SPJA. Fanime this year has done essentially the same thing. They had the feedback form (which I'm sure a lot of people filled out), yet here it is 2+ months later and not a peep from the higher-ups. Needless to say, if you're trying to fix issues with your convention, ignoring them and hoping they go away/people shut up about them/etc. really isn't a productive way to go.
That's the funny thing...Fanime in the past, wasn't like that before. It sounds like they have been taking a few lessons from the SPJA.

Apparently, some of the leaders in the upper management are not grasping the concept that competition is extremely fierce now for the customer's money, and the attendees have a wide variety of choices to pick from now. (Japan Expo, Otakon Vegas, ALA, Comikaze, etc.) It's not like more than twenty years ago, when AX was the only game in town. To remain competitive, you have to offer the attendees something that the other cons don't have. (And that also includes customer service.) Word of mouth also gets passed on very rapidly in this age of internet. ( I'm sure all those complaints on the AX Facebook is spreading quickly on the internet, and it's certainly not going to improve AX's reputation.)


The upper management should be able to answer the age old customer questions of:

1. Why should we put our hard earned savings/money into your con or business?

2. What do you have to offer us at this con or business?"

3. What do you have to offer to us, that the competitors can't?"

4. Why should we come back to your con, or business?


If the upper management can't answer those questions, then they have a big problem. (And the answer of "Just shut up, keep quiet, and just toss in your money automatically" is not going to work today.)

Remember, a con or a business exists to serve the customers. Not the other way around.

The customers are & always will be the lifeblood of a con or business. Without them, a con or a business simply can't exist. That fact has been true 5000 years ago, and that fact still hasn't changed today.

Last edited by Hakaider : 08-04-2013 at 02:27 PM.
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Unread 08-04-2013, 02:06 PM   #2482
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Warren Buffett once said that, “It takes 20 years to build a reputation and five minutes to ruin it”.
I could not agree more.
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Unread 08-04-2013, 02:27 PM   #2483
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Oh hey.

Otakon Vegas just announced discounted airfare through American and Delta. Haven't looked to see what kind of discount it is..but that's seriously really awesome.
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Unread 08-04-2013, 02:32 PM   #2484
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Oh hey.

Otakon Vegas just announced discounted airfare through American and Delta. Haven't looked to see what kind of discount it is..but that's seriously really awesome.
Yeah, they just announced it on thie Otakon Vegas Facebook page.

So besides, having a discount on the Vegas buffets, they are also having a discount on some of the airlines as well.

Here's their announcement:

Quote:
As we promised.. Your Sunday Announcement:

You asked for it, we fought for it.. AND WE ALL WON!!!

American, Delta and possibly a third Airline will be offering discounted fares for Otakon Vegas. We are currently waiting for Delta's promo code but we will go ahead and post American's Promo Code.

Here is the link to American Airlines booking page http://goo.gl/K70J5b just remember to use PromoCode: 71D3BH
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Unread 08-04-2013, 02:39 PM   #2485
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I looked into it, it's just about a $10 discount. Not too fantastic, but hey, it's something. Definitely the thought and effort that counts.

AX should do something like this since so many people come from from all over the states and out of the country..
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Unread 08-04-2013, 03:01 PM   #2486
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I looked into it, it's just about a $10 discount. Not too fantastic, but hey, it's something. Definitely the thought and effort that counts.

AX should do something like this since so many people come from from all over the states and out of the country..

I'm not sure if they will. Marc Perez himself has said on this very thread, that that there was nothing that he could do about the $40 a night parking at the J.W. Marriott. AX also offered no discounts in any of the nearby LA restaurants this year. (That's the very last time that I pay more than $17 for a badly cooked burger & fries at the convention center.)

And considering that they jacked up the admission price within less than month after AX ended, that should speak volumes in itself about the upper management.



Better step up the game, Marc. Japan Expo is offering their share of enticements on one side for the attendees to come, while Otakon Vegas on the other end is offering discounts on the air & the buffets for the attendees. (And you don't have to pay $40 for parking at the Planet Hollywood hotel.) The famous WWII General Patton would have called this a "pincer movement".

And the AX "swag bag" this year was a joke, with one super skinny program guide book. (It also ran out by Day 4 early Sunday.) If you are going to compete with the other cons, you can't get stingy & cheap.

It doesn't look good for AX next year, if the attendees are going to hear:

1. Prices will all go up next year
2. You just have to pay more, because it's AX.
3. It doesn't matter how much more money you sink in, it's about showing your true love for AX.
4. Sorry, there's nothing we could do about discounts.
5. Stop whining, and just pay more. (We don't care if it's your college savings fund, or you have to take out a loan, sell your house, car, cat & dog & sell your blood. Just shut up & pay more.)

Last edited by Hakaider : 08-04-2013 at 03:28 PM.
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Unread 08-04-2013, 03:32 PM   #2487
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Originally Posted by Hakaider View Post
5. Stop whining, and just pay more. (We don't care if it's your college savings fund, or you have to take out a loan, sell your house, car, cat & dog & sell your blood. Just shut up & pay more.)
That's something Allison McKnight would have said.
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Unread 08-04-2013, 03:45 PM   #2488
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That's something Allison McKnight would have said.
No, she would have said something like, "Stop F****g whining, and calm the F****k down!! F***ing baby attendees!"
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Unread 08-04-2013, 03:47 PM   #2489
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And the AX "swag bag" this year was a joke, with one super skinny program guide book. (It also ran out by Day 4 early Sunday.) If you are going to compete with the other cons, you can't get stingy & cheap.
Yeah that was totally ridiculous. :/ Not to mention I know some people that needed a program but of course they ran out so people either had to borrow one or just go without. At least make enough copies just in case.
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Unread 08-04-2013, 04:16 PM   #2490
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Like I said. Should.

I know they won't.
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