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|12-18-2012, 06:47 PM||#1|
Phuriously Khorrupt Lily
Join Date: Jun 2012
DON'T order from FX Warehouse.
DON'T order from FX Warehouse!
I only had one bad experience ordering from here, and it was sufficiently frustrating enough that I will not be ordering anything else from FX Warehouse.
I bought a 2 oz. bottle of pros-aide, and a 2 oz. bottle of remover, for $15 a couple of weeks ago. The least expensive shipping price available was $13, which seemed high to me for the most basic, slow shipping there is, although the website did have a map that showed zones that showed how many days your order should arrvie within; I am in Mississippi, which meant that I should have received my order within four days.
On the fifth day, I tried my tracking number from my email, which, according to the UPS site, did not exist. I sent FX Warehouse an email, which still has not been replied to.
A full week and a few days after I was supposed to have received my order, I called them. The woman who answered the phone acted very unprofessional when I said that I was disappointed, because I paid for $15 in shipping and having to wait an extra week with a tracking number that did not work, and she promptly told me that I "didn't need to get an attitude."
Even after I told her a second time that my tracking number did not work, and it was unacceptable that I paid so much for shipping and still hadn't received my order; especially because I'd planned to use it on the sixth day, and obviously, could not, because I hadn't received it. She even went as far as to inform me that "that isn't her problem, it's mine", and she was incredibly rude on the whole.
I still haven't received my order, and I am supposed to be getting a refund, which I still have not gotten either. I'm now out almost $30 and I have nothing. SO disappointing.
EDIT: I finally received my order (after 3 WEEKS) and after requesting a refund.
*Kefka Palazzo - Final Fantasy VI (Being repaired.)
*Kankuro - Naruto
*Ryoga Hibiki - Ranma 1/2
*Soul Eater Evans - Soul Eater
*Antonio Salieri - Mozart L'Opera Rock
*Rapunzel - Tangled
*Miss Martian - Young Justice - 70%
*Monkey D. Luffy - One Piece - 60%
*Kotetsu T. Kaburagi - Tiger & Bunny - 40%
*Ryuk - Death Note - 30%
*Toph Bei Fong - Avatar: The Last Airbender - 5%
Last edited by TenTigerLilies : 12-27-2012 at 02:21 PM.
|02-13-2013, 01:56 PM||#2|
Join Date: Feb 2011
Complaint about our service
No, I never said those things to you. When we get an email with a problem in shipping we take care of it immediately. If you didn't get a reply then we never got your email.
UPS costs more than sending it with the post office at times. I would be happy to look up your order and if there's a refund due you I would be glad to do that. 4 days.. that does not include weekends. And sometimes it doesn't go out the same day. I'm sure this was a misunderstanding.
You can email me at firstname.lastname@example.org if you'd like to discuss this . Posting something like this on a major forum is really not cool, until you've gone thru all the channels. We always take care of our customers. We ship out over 300 orders a week.. sometimes things don't always go the way we wish.
FX Warehouse INc.
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