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[TenTigerLilies]

DON'T order from FX Warehouse!

I only had one bad experience ordering from here, and it was sufficiently frustrating enough that I will not be ordering anything else from FX Warehouse.

I bought a 2 oz. bottle of pros-aide, and a 2 oz. bottle of remover, for $15 a couple of weeks ago. The least expensive shipping price available was $13, which seemed high to me for the most basic, slow shipping there is, although the website did have a map that showed zones that showed how many days your order should arrvie within; I am in Mississippi, which meant that I should have received my order within four days.

On the fifth day, I tried my tracking number from my email, which, according to the UPS site, did not exist. I sent FX Warehouse an email, which still has not been replied to.

A full week and a few days after I was supposed to have received my order, I called them. The woman who answered the phone acted very unprofessional when I said that I was disappointed, because I paid for $15 in shipping and having to wait an extra week with a tracking number that did not work, and she promptly told me that I "didn't need to get an attitude."

Even after I told her a second time that my tracking number did not work, and it was unacceptable that I paid so much for shipping and still hadn't received my order; especially because I'd planned to use it on the sixth day, and obviously, could not, because I hadn't received it. She even went as far as to inform me that "that isn't her problem, it's mine", and she was incredibly rude on the whole.

I still haven't received my order, and I am supposed to be getting a refund, which I still have not gotten either. I'm now out almost $30 and I have nothing. SO disappointing.

EDIT: I finally received my order (after 3 WEEKS) and after requesting a refund.

[Thea]

No, I never said those things to you. When we get an email with a problem in shipping we take care of it immediately. If you didn't get a reply then we never got your email.

UPS costs more than sending it with the post office at times. I would be happy to look up your order and if there's a refund due you I would be glad to do that. 4 days.. that does not include weekends. And sometimes it doesn't go out the same day. I'm sure this was a misunderstanding.

You can email me at thea@fxwarehouse.info if you'd like to discuss this . Posting something like this on a major forum is really not cool, until you've gone thru all the channels. We always take care of our customers. We ship out over 300 orders a week.. sometimes things don't always go the way we wish.

Thea
FX Warehouse INc.
www.fxwarehouse.net