I'll be entirely honest, their wigs aren't any better than most of the ones I've gotten on ebay. They are really soft but they seem to be of pretty generic quality. I've purchased three wigs from them so far and yes, they're nice wigs, but nothing special.
However, their customer service is absolutely excellent which makes it totally worth it. Two days ago I tried purchasing a wig from them. The very next day I received an email informing me that the wig was out of stock, was promptly refunded, and given a $5 voucher.
Their online chat is very helpful, too. I asked if another wig was of similar color to the out-of-stock one, and they immediately checked to see if the other wig was in stock.
Shipping is free, and only costs $2 for a faster method which actually is very quick! I love their loyalty point system, too.