I have bought from them before! I asked them to do something they didn't normally do, which was to only give me a piece from a cosplay package. While they told me it wasn't their usual policy, they were extremely nice and went ahead and accepted my request, gave me a fair price, an option to do expedited shipping, and before I knew it, the package was at my door! I'm very happy with the quality and customer service. They emailed me updates and answered any questions I had. If you're still worried, you can email them and ask for Joy. She's the one I sent like 16 emails back and forth with. Good luck!
In Progress Cosplays
Amelia (Treasure Planet) | Protagonist (Persona 3)
Beatrice | Honey Lemon | Sonia Nevermind | P5 Protag | Nico di Angelo
MTAC | Colossalcon | Anime Expo | Akaicon | AWA