I have bought from them before! I asked them to do something they didn't normally do, which was to only give me a piece from a cosplay package. While they told me it wasn't their usual policy, they were extremely nice and went ahead and accepted my request, gave me a fair price, an option to do expedited shipping, and before I knew it, the package was at my door! I'm very happy with the quality and customer service. They emailed me updates and answered any questions I had. If you're still worried, you can email them and ask for Joy. She's the one I sent like 16 emails back and forth with. Good luck!
In Progress Cosplays
Pearl (Steven Universe)
Wyldstyle (The Lego Movie)
Next con: Anime Boston
Bringing: Mako (Kill la Kill), Pearl (Steven Universe)
Next next con: MTAC
Bringing: Souda, Sonia, Hinata (SDR2)