Welcome to Cosplay.com.
No offense or anything, but this is Cosplay.com, so I don't understand why you are posting support questions about another web site.
We really have no control about how CosplayLab is run. If you are having support problems with that web site, you may want to contact them.
I'm sure they have a webmaster email you can use and they do have a livejournal community you can post to.
Since this is off topic, I'm afraid I'll have to close this thread.