I would absolutely avoid having a cosplay commissioned from Ellome
here. Also Ellome on ACP
and on deviantART
A friend of mine, Kal, and I both commissioned here back in April of 2010 to have two Persona 4 outfits done by Fanime 2010 (May, the next month) through another friend of mine who recommended her to us. We were assured she was going to be able to do it. All together with my friend and myself, we paid Ellome about $300 USD to have our stuff done.
We initially wanted to have the outfits shipped to us where we both lived, but apparently there was a slow-down in Ellome's work and we resolved to just picking the outfits up at the con since she was going too. Not once did we receive progress photos from her of the outfits (I suppose we should have asked, but apparently I was too trusting since a very good friend of mine recommended her to us).
Fanime came and that same friend of mine had to be the one to tell us that Ellome "forgot" the outfits and was very sorry. She was willing to give us a partial or full refund. Kal and I agreed to a partial refund at the time and told my other friend to tell Ellome we would go with the partial refund and would work things out when the con was over. In June, I did email her about the details but she took weeks to respond.
When she finally did, she claimed to be having troubles with her email and basically didn't offer any solutions. Never did Ellome actually try to contact us
about resolving things, we were always the ones chasing after her. By the end of June, my friend and I decided to go with full refunds on the outfits since up to now, there was still no proof of them ever being made and this was just being drawn out way too long as it was already.
We tried to contact her through deviantART, here on Cosplay.com, ACP, Twitter, Livejournal--mostly we were ignored or were offered no clear answers as to when we'd actually be paid back. There were often excuses about how her bank had frozen her funds and she would only be able to send some money back in increments. Kal and I agreed to this but then Ellome just disappeared off the map again, ignoring our notes and comments on dA (recently, I found our comments were actually hidden on her front page) and setting her once public Twitter to private.
July went by with no updates. August went by with no updates. We would tweet her on a daily basis, leave messages on other sites she frequented too.
On September 3rd, 2010, I received a payment of $26 USD and Kal $31 USD. A note in the payment said this:
$120 remaining / I get paid every two weeks and though I'm close to half-time now as opposed to earlier I'll at least send something even if it's small - though next should be more!
While I was glad to have finally received some kind of payment back, she was only planning on giving me back $146? I had paid $152 at least. It's not a great loss, but one worth taking note of.
We tell her on Twitter that we received her payments and look forward to receiving the rest. Two weeks go and pass and now we're into October and nothing more has been paid back. We keep tweeting to her and from what I know because of friends that follow her, she has been active there, just not responding to us.
It's been nearly six months since we were both basically scammed out of $300. Needless to say, Kal and I are very frustrated with her and wouldn't recommend her to anyone planning on doing business with her.