After 9 months you're not going to get what you ordered. Who knows why--fraud, misplaced paperwork, mail complications, could be any or all. Hardly matters at this point, to be honest, since the end result is the same.
Talk to your bank or CC company, work on a refund, and enjoy the process of finding an alternate supplier. If there isn't one, enjoy the process of figuring out exactly how critical your specifications are when weighed against shoddy business conduct.
Tom Petty [Final Fantasy XV] (9%)
Bondage Finch [Bondage Finch Adventures] (12%)
Your Mother [Debbie Does Dallas XXIII] (8%)