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Unread 06-25-2016, 07:05 PM   #1
CharlesHouseii
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Anyone ever order from PureSilks?

I ordered maybe 9 months ago, never got my shipment. They said it was misplaced in the mail and they would send another. I didn't get any merchandise. I emailed them and they said they would send it again, with tracking. The tracking says it was never put in the mail. I contacted them and they claimed it was incorrect and it should have arrived.
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Unread 06-25-2016, 07:24 PM   #2
CapsuleCorp
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I have, but this doesn't sound like a common issue. Maybe screencap the page with the tracking number showing that it was never delivered and insist on a refund.

FWIW though, their "pure" silks aren't pure silk. Most of them are polyester blends.
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Unread 06-26-2016, 10:42 AM   #3
CharlesHouseii
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I'm not as concerned with the quality as I am the design. I had the same fabric made from SpoonFlower but it is only one sided.

I emailed them saying it didn't ship and they didn't respond.
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Unread 06-26-2016, 11:06 AM   #4
Mangochutney
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After 9 months you're not going to get what you ordered. Who knows why--fraud, misplaced paperwork, mail complications, could be any or all. Hardly matters at this point, to be honest, since the end result is the same.

Talk to your bank or CC company, work on a refund, and enjoy the process of finding an alternate supplier. If there isn't one, enjoy the process of figuring out exactly how critical your specifications are when weighed against shoddy business conduct.
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Unread 06-27-2016, 12:23 PM   #5
CharlesHouseii
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Are you always this much of equal parts knowitall and valueless contributor?

I asked if anyone had ordered from them before. I am aware of how to manage finances.
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Unread 06-27-2016, 02:22 PM   #6
Mangochutney
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Also, I imagine at this point they're just hoping you'll go away. As one does.
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